Oki B6100 User Guide Oct 02
ii Oki B6100 User Guide Document Title and Part Number B6100 User’s Guide P/N 59344401 Disclaimer Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. Oki Data assumes no responsibility for the results of errors or omissions beyond its control. Oki Data also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this document will not affect the applicability of the information in it.
Contents Preface 1-ix About this Manual 1-x Scope 1-x Overview 1-x Printer Orientation 1-xi Conventions 1-xi About the Printer 1-xii Features 1-xii Available Configuration 1-xiii Chapter 1 Getting Started 1-1 Safety Precautions 1-2 Handling the Printer 1-2 Package Contents 1-3 CD-ROM Contents 1-3 Printer Location Requirements 1-4 Printer Weight and Dimensions 1-4 Space Requirements 1-4 Environment 1-5 Parts of the Printer 1-6 Optional Printer Accessories 1-9 Paper Path 1-10 Oct 02 Genicom
iv Oki B6100 User Guide Chapter 2 Using the Printer 2-1 Connecting the Power Cord 2-2 Turning Power On and Off 2-3 Connecting the Printer to the Host Computer 2-4 Parallel Port 2-5 USB Port 2-7 Selecting Print Media 2-11 Paper and Print Media To Avoid 2-11 Correct Paper Storage 2-11 Recommended OKI Print Media 2-12 OKI Bright White Proofing Paper* 2-12 OKI Premium Envelopes 2-12 OKI Premium Color Transparencies 2-12 OKI Premium Card Stock* 2-12 Print Media Capacities 2-13 Print Media Weight, Type, and Si
Oki B6100 User Guide v Cleaning the Printer 4-6 Cleaning the Exterior 4-6 Cleaning the Interior 4-8 Moving the Printer 4-9 Moving the Printer a Short Distance 4-9 Moving the Printer a Long Distance 4-10 Storing the Printer for Long Periods of Time 4-10 Chapter 5 Troubleshooting 5-1 Installation Problems 5-2 Inoperative Printer 5-3 No Ready Message 5-3 Noise, Smoke, or Smell 5-4 Paper Jams 5-5 Clearing an E2 Paper Jam 5-7 Clearing an E3 Paper Jam 5-10 Clearing an E4 Jam 5-12 Clearing an E7 Paper Jam 5-15
vi Oki B6100 User Guide Installing the Duplexer 6-3 Testing the Duplexer 6-6 Solving Duplexer Problems 6-7 Interpreting Duplexer Error Codes 6-7 Installation Problems 6-8 Clearing Duplex Paper Jams 6-9 Correcting Miscellaneous Duplexer Problems 6-12 Removing the Duplexer 6-16 Chapter 7 Using the 550 Sheet Feeder 7-1 About the 550 Sheet Feeder 7-2 Major Components of the 550 Sheet Feeder 7-3 Installing the 550 Sheet Paper Feeders 7-4 Installing One Paper Feeder 7-5 Installing Two Paper Feeders 7-9 Testin
Oki B6100 User Guide Loading the Envelope Feeder 8-10 Solving Envelope Feeder Problems 8-12 Envelopes Become Creased when Printing 8-13 Interpreting Envelope Feeder Error Messages 8-15 Correcting Miscellaneous Envelope Feeder Problems 8-15 Maintaining the Envelope Feeder 8-19 Cleaning the Exterior of the Envelope Feeder 8-19 Chapter 9 Using the Offset Catch Tray 9-1 About the Offset Catch Tray 9-2 Major Components of the Offset Catch Tray 9-3 Installing the Offset Catch Tray 9-4 Testing the Offset Catch
viii Oki B6100 User Guide Oct 02
Preface In this Chapter . . .
x Oki B6100 User Guide About this Manual Welcome Thank you for selecting this printer. This User Guide contains important information about the operation and care of your printer. Please read this manual in its entirety and keep it at hand for later reference. About this Manual Scope This User Guide contains all of the information necessary to operate and care for your printer.
Oki B6100 User Guide About this Manual xi Chapter 7: Using the 550-Sheet Feeder This chapter provides all of the information necessary to install, use, and maintain the 550-sheet paper feeder option, including procedures for cleaning the feeder and removing paper jams. Chapter 8: Using the Envelope Feeder This chapter provides all of the information necessary to install, use, and maintain the envelope feeder, including procedures for removing paper jams.
xii Oki B6100 User Guide About the Printer About the Printer The printer uses a data modulated laser beam and conventional dry-ink xerographic processes to produce images up to 1200 dpi resolution at a paper output speed of 26 pages per minute. The printer can accommodate both plain paper and other print media, and feeds paper from either a main 550-sheet paper tray or from the front tray, which is designed to feed special print media such as labels and transparencies.
Oki B6100 User Guide About the Printer ■ xiii Continuous printing of up to 1750 sheets The printer can print up to 1050 sheets unattended when the offset catch tray is installed, and can print up to 1750 sheets attended when two 550-sheet feeders are installed and used along with the front tray (100 sheets). ■ Network-readiness There is an Ethernet Network Interface Card (NIC) option available for the printer.
xiv Oki B6100 User Guide About the Printer Oct 02
Chapter 1 Getting Started In this Chapter . . .
1-2 Oki B6100 User Guide Safety Precautions About this Chapter This chapter reviews the contents of the printer packaging, explains the parts of the printer, and describes the space and environment requirements of the printer. Safety Precautions This printer is available in either of the following power specifications: 110V and 220V. The specifications that apply to your printer depend on your machine configuration.
Oki B6100 User Guide Package Contents 1-3 Package Contents Make sure that all of the items shown below are included in the printer packaging. If any items are missing or damaged, contact your dealer. 1. Printer 2. Print Cartridge 3. 550-sheet Universal Paper Tray 4. Power Cord 5. Unpacking Instructions 6. Installation Guide 7.
1-4 Oki B6100 User Guide Printer Location Requirements Printer Location Requirements Printer Weight and Dimensions This printer weighs approximately 51 lbs (23 kg) and should always be lifted by two people. The dimensions of the printer are listed below. ■ ■ ■ Printer Height: 16.3 in (413 mm) Printer Width (left to right): 16.6 in (422 mm) Printer Depth (front to back): 17.
Oki B6100 User Guide Printer Location Requirements 1-5 Environment Use the following guidelines to determine the best location for the printer: Oct 02 Horizontal, sturdy, and stable surface Location with good ventilation Location with stable temperature and humidity Exposed to direct sunlight Near heating appliances Exposed to direct air currents Subject to vibrations Exposed to high levels of dust and contamination Near an open flame Exposed to water and high humidity Exposed to magnetic fiel
1-6 Oki B6100 User Guide Parts of the Printer Parts of the Printer The following figures indicate the names and functions of the main parts of the printer Figure 1-3: Front of the Printer. 1 1. Paper Exit Slot 2 3 2. Paper Output Tray 3. Control Panel 4 Provides access to all controls required to operate the printer. 5 4. Front Cover Provides access to the inside of the printer, allows you to replace the toner cartridge or remove jammed paper. 6 7 5.
Oki B6100 User Guide Parts of the Printer Figure 1-5: Internal Parts of the Printer (Front) 1-7 14 14. Print Cartridge Integrated cartridge contains the toner and the photosensitive drum. 15. Front Cover Provides access to the interior of the printer. Allows you to replace the print cartridge or remove jammed paper. 15 CAUTION: The fuser becomes very hot while the printer is operating.
1-8 Oki B6100 User Guide Parts of the Printer Figure 1-7: Control Panel. 18. LCD Display Shows error messages and other status messages; also displays menus, submenus, and settings. 18 19. LED Indicators Show printer status. 20. Pushbuttons 19 Allow you to navigate through menus, place a printer offline, or cancel a print job.
Oki B6100 User Guide Optional Printer Accessories 1-9 Optional Printer Accessories The following figure shows all of the available accessories as installed on the printer. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver.
1-10 Oki B6100 User Guide Paper Path Paper Path The following figure shows the path that paper travels through the printer: 1. The paper is initially fed from the front paper tray or one of the other paper trays (1). 2. The image is transferred from the photosensitive drum onto the paper (2). 3. The fuser fixes the toner permanently on the paper (3). 4. After passing through the duplexer, if installed, the paper is fed once more through Steps 2 and 3. 5.
Chapter 2 Using the Printer In this Chapter . . .
2-2 Oki B6100 User Guide Connecting the Power Cord About this Chapter This chapter provides information concerning the daily use of the printer, including procedures for connecting the printer and loading print media, and guidelines for selecting print media. Connecting the Power Cord Use the following procedure to connect the power cord. 1. Insert the power cord into the AC connector on the rear of the printer. 2. Verify that the power switch of the printer is in the [O] (off) position.
Oki B6100 User Guide Turning Power On and Off 2-3 Turning Power On and Off Use the following procedure to turn the printer on. 1. Turn the printer on by pressing [ I ] on the power switch on the left front of the printer. The status message “Loading” appears on the display. This message indicates that the printer is warming up and is not ready to print. After about 65 seconds, the status message changes to “Ready”, indicating that the printer is ready to print.
2-4 Oki B6100 User Guide Connecting the Printer to the Host Computer Connecting the Printer to the Host Computer You must connect the printer to your computer using an IEEE 1284 parallel cable or a USB cable. These cables are user-supplied. The printer does not include either of these cables. The default configuration of your printer has the USB port turned off.
Oki B6100 User Guide Connecting the Printer to the Host Computer 2-5 Parallel Port The parallel port is the default port. To connect the printer to your computer using the parallel port, simply connect the parallel cable to the parallel port on the printer, then connect the cable to your computer. Use the following procedure to verify that the parallel port is turned on and to change the parallel port Interface, Format, and Mode settings: 1. Press the MENU button on the control panel. 2.
2-6 Oki B6100 User Guide Connecting the Printer to the Host Computer 22. Press the SELECT button to enter the mode submenu. 23. Press the NEXT button until the desired mode is shown on the second line of the display. The available mode settings include Bidirectional and Standard. 24. Press the SELECT button to select the mode that you specified in the previous step.
Oki B6100 User Guide Connecting the Printer to the Host Computer 2-7 USB Port The USB port of your printer provides a reliable, high-speed, bi-directional connection between your printer and PC. The USB standard is designed to deliver complex, graphic-rich documents to the printer with speed and accuracy. USB-enabled printers and PCs allow up to 127 devices to be attached to a single USB port. With USB, fast, absolutely reliable,12Mbps communication from your PC and printer is achieved.
2-8 Oki B6100 User Guide Connecting the Printer to the Host Computer Installation for Windows Use the following procedure to install USB for Windows: 1. Verify that your system supports USB and has an available USB connector. If you do not have an available connector, you may need to purchase a USB hub. NOTE: You may use an unpowered USB hub, since the printer is considered a self-powered device and will not draw power from the USB port. 2.
Oki B6100 User Guide Connecting the Printer to the Host Computer 2-9 Installation for Mac OS 8.6 1. Power on the printer and the host computer. 2. Ensure that the "Apple LaserWriter Software" is installed. 3. Attach the USB cable to the host and the printer. Note that the printer is considered a "self powered" device and as such may be plugged into any available USB port on the Macintosh, including the one on the keyboard . 4.
2-10 Oki B6100 User Guide Connecting the Printer to the Host Computer 15. Press the NEXT button until the desired interpreter is shown on the second line of the display. The available interpreter settings include Auto Switch, PCL, and PostScript 3. 16. Press the SELECT button to select the interpreter that you chose in the previous step. After you have pressed the SELECT button, the first line of the display should contain the text “USB Setup”, and the second line should contain the text “Interpreter.
Oki B6100 User Guide Selecting Print Media 2-11 Selecting Print Media Your printer can print on a variety of media, including plain paper, labels, transparencies, and envelopes. Always use print media that meet the guidelines for use with this printer. Print media that is not recommended for use with this printer may cause frequent paper jams or poor print quality.
2-12 Oki B6100 User Guide Selecting Print Media Recommended OKI Print Media To purchase OKI media, contact your local OKI dealer or visit us at www.okidata.com. OKI Bright White Proofing Paper* Order # 52206101 • • White, 32-lb.
Oki B6100 User Guide Selecting Print Media 2-13 Print Media Capacities Your printer can hold up to 1750 sheets of standard weight paper, depending upon the options installed.
2-14 Oki B6100 User Guide Selecting Print Media Print Media Weight, Type, and Size The following table defines print media that you can use in each of the paper sources, and also indicates the feed orientation—long edge feed (LEF) or short edge feed (SEF). If you have concerns about a specific brand or type of media, try samples of the media to determine if the resulting printer performance and print quality meet your expectations.
Oki B6100 User Guide Loading the Universal Paper Tray 2-15 Loading the Universal Paper Tray The 550-sheet universal paper tray that sits inside the printer can accommodate paper sizes from postcard to legal. The 550-sheet universal paper tray has two width guides that are located on the sides of the tray, and one length guide that is located near the center of the tray. These guides allow you to adjust the size of the area that holds paper.
2-16 Oki B6100 User Guide Loading the Universal Paper Tray 3. If the paper you are using is longer than A4 (11.7 inches/ 297 cm), press the square green button on the bottom of the paper tray to release the rear of the tray, and pull the tray out to extend it. This is known as the extended position. 4. Squeeze the right-side width guide, lift it up, and slide the guides to the sides of the tray.
Oki B6100 User Guide Loading the Universal Paper Tray 2-17 5. Verify that the paper tray plate has dropped down into the base of the paper tray. If the tray is locked in the up position, pull the lever near the front of the tray to release the plate, or push the paper tray completely into the printer and then remove it. CAUTION: Do not overload the tray. Verify that the paper stack is beneath the retaining clips on both sides of the tray.
2-18 Oki B6100 User Guide Loading the Universal Paper Tray 7. Squeeze the right width guide, lift it up, and adjust the guides to match the paper width. 8. Squeeze the length guide, lift it up, and adjust the guide to match the paper length. Verify that the length guide is firmly seated into the gradations on the base of the paper tray. 9. Grasp the paper tray with both hands and insert it into the paper tray well on the printer.
Oki B6100 User Guide Loading the Universal Paper Tray 2-19 10. Push the paper tray completely into the printer. Verify that the tray is properly seated. 11. Use the paper level indicator on the front right of the printer to determine when the paper supply is low.
2-20 Oki B6100 User Guide Loading the Front Tray Loading the Front Tray The front tray located on the front of the printer can accommodate a maximum of 100 sheets of paper, and can also accommodate a maximum of 30 sheets of standard labels, transparencies, or postcards, and a maximum of 10 standard envelopes. The tray has two guides that are located on the left and right sides of the tray. These guides allow you to adjust the size of the area that holds the print media.
Oki B6100 User Guide Loading the Front Tray 2-21 3. Slide the paper guides so they match the size of the paper that you are loading. 4. Stack the paper that you will load in the front tray, making sure that the edges are aligned and neat. Position the paper stack so the surface to be printed faces up. 5. Load the stack of paper into the front tray by sliding the stack between the paper guides and then pushing the paper stack into the tray until it will not go any further. 6.
2-22 Oki B6100 User Guide Loading the Front Tray Oct 02
Chapter 3 Understanding and Navigating the Control Panel Menus In this Chapter . . .
3-2 Oki B6100 User Guide About this Chapter This chapter explains the control panel and its functions. It explains how to navigate throughout the various menus and submenus that allow you to view and change the printer settings. NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel.
Oki B6100 User Guide Control Panel Features 3-3 Control Panel Features The control panel is located on the front of the printer. It contains the display, indicators, and pushbuttons that allow you to view and change the printer settings. NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. The figure below shows the control panel features.
3-4 Oki B6100 User Guide Control Panel Features LED Indicators The LED indicators also indicate printer status. The four indicators can each be on, off, or blinking, indicating different phases of printer operation. The table below explains the LED indicators.
Oki B6100 User Guide Control Panel Features 3-5 Pushbuttons The control panel pushbuttons allow you to access and navigate menus, and also assist you in recovering from printer errors. The table below explains the functions of the eight pushbuttons. Pushbutton Function START/STOP—Push this button to start or stop the printer, or to exit the menu system. MENU—Push this button to enter the menu system.
3-6 Oki B6100 User Guide Navigating the Control Panel Menus Navigating the Control Panel Menus NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. When you press the MENU button on the control panel, you enter the printer’s menu system. At that point, the first line of the display contains the text “Menu,” indicating that you are in the menu system.
Oki B6100 User Guide Navigating the Control Panel Menus 3-7 The following figure shows the sequence of pushbuttons and display messages that allow you to change the number of copies printed. This example illustrates the basic relationship between menus and submenus and demonstrates how the NEXT, PREVIOUS, SELECT, and RETURN buttons help you to navigate through the menus.
3-8 Oki B6100 User Guide Menu Structure Menu Structure NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. The following figure shows the structure of the control panel main menus and submenus. For more specific information about using and navigating the printer menu system, refer to the other sections in this chapter.
Oki B6100 User Guide Paper Menu 3-9 Paper Menu NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. The Paper Menu provides access to the printer settings for various paper-handling functions. Use the following procedure to enter the paper menu: 1. Press the MENU button on the control panel. 2.
3-10 Oki B6100 User Guide Paper Menu Media Size/Type This submenu allows you to set the media size and type for the Front Tray and set the medial type for all other trays.
Oki B6100 User Guide Interface Menu 3-11 Interface Menu NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. An installed port in your printer is automatically ON. If your printer is on a network, be sure to advise your network administrator of any changes you make to the port settings.
3-12 Oki B6100 User Guide Interface Menu Parallel Setup This submenu allows you to set up the parallel interface. USB Setup This submenu allows you to set up the USB interface. Interpreter: Auto Switch Interpreter: Auto Switch PCL PostScript 3 Format: Raw Format: Raw Normal Binary Mode: Bidirectional Mode: Bidirectional Standard Delay Out Close: Off Delay Out Close: On Off Interpreter: Auto Switch Interpreter: Auto Switch PCL PostScript 3 Format: Raw Format: Raw Normal Binary 1.
Oki B6100 User Guide PS Menu 3-13 PS Menu NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. The PS Menu provides access to the PostScript settings. Use the following procedure to enter the PS Menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “PS Menu” is shown on the second line of the display. 3.
3-14 Oki B6100 User Guide PCL Menu PCL Menu NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. The PCL Menu provides access to the PCL settings. Use the following procedure to enter the PCL menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “PCL Menu” is shown on the second line of the display. 3.
Oki B6100 User Guide PCL Menu 3-15 Symbol Set This submenu allows you to choose a symbol set. 10U:PC-8 CP437 10U:PC-8 CP437 11U:PC-8 D/N 12U:PC-850 17U:PC-852 9T:PC-Turkish 19U:WIN Latin1 9E:WIN Latin2 5T:WIN Latin5 7J:Desk Top 10J:PS Text 13J:Ventura Intl 14J:Ventura US 6J:Microsoft Pub 8M:Math-8 PS:Math 6M:Ventura Math Macro Filter This submenu allows you to turn the macro filter on or off. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting.
3-16 Oki B6100 User Guide PCL Menu FF Mode This submenu allows you to define the action prompted by a form feed—a form feed equals either a form feed alone or a carriage return and a form feed together. FF = FF FF = FF FF = CR/FF 1. Press NEXT or PREVIOUS to choose from FF=FF or FF=CR/FF. 2. Press SELECT to save this setting. Print Area This submenu allows you to expand the print area. Normal Normal Expanded 1. Press NEXT or PREVIOUS to toggle between Normal and Expanded. 2.
Oki B6100 User Guide System Menu 3-17 System Menu NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. The system menu provides access to system settings. Use the following procedure to enter the system menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “System Menu” is shown on the second line of the display. 3.
3-18 Oki B6100 User Guide System Menu Job Timeout This submenu allows you to increase or decrease the time limit (in seconds) for PostScript jobs. A 0 setting indicates no timeout. This setting applies only to PostScript jobs. 0 0 - 99999 1. Press NEXT or PREVIOUS to increase or decrease each digit of the five-digit number. 2. Press SELECT set one digit and move to the next digit. 3. Press SELECT after changing the last digit to save this setting.
Oki B6100 User Guide Quality Menu 3-19 Quality Menu NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. The Quality Menu provides access to the printer settings that are related to print quality. Use the following procedure to enter the Quality Menu: 1. Press the MENU button on the control panel. 2.
3-20 Oki B6100 User Guide Functions Menu Functions Menu NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. The Functions Menu provides access to several printer functions that can supply you with information about the printer and its settings. Use the following procedure to enter the Functions Menu: 1. Press the MENU button on the control panel. 2.
Oki B6100 User Guide Status Menu 3-21 Status Menu NOTE: Settings in your software application will override any settings in your printer driver. Your printer driver settings will override any settings from the printer menu or printer front panel. In addition to the main menus listed above, the printer also provides a status menu that allows you to view the current settings for the input and output trays and the toner cartridge. Use the following procedure to enter the Status Menu: 1.
3-22 Oki B6100 User Guide Status Menu Oct 02
Chapter 4 Maintaining the Printer In this Chapter . . .
4-2 Oki B6100 User Guide About this Chapter This chapter provides information about maintaining your printer. Although the printer requires very little maintenance, with normal daily use you will need to perform some routine maintenance procedures, including replacing consumable items and cleaning the printer. This chapter also contains information about moving and storing the printer.
Oki B6100 User Guide Replacing Printer Components 4-3 Replacing Printer Components Replacing the Print Cartridge The print cartridge contains the dry ink as well as the xerographic drum and associated components that create the xerographic image on a sheet of paper. The print cartridge will eventually run out of ink through normal use. When the toner is low, printed images will be uneven or very light.
4-4 Oki B6100 User Guide Replacing Printer Components Use the following procedure to replace the print cartridge: 1. Place a drop-cloth or some paper on the table or floor near the printer. 2. Press the button on the top of the printer to open the front cover, and pull the cover all the way open. 3. Remove the old print cartridge from the printer and carefully place it on the drop-cloth. 4. Remove the new print cartridge from its packaging and remove the protective paper sheet from the drum shutter. 5.
Oki B6100 User Guide Replacing Printer Components 4-5 6. On level surface, firmly hold down the print cartridge. Pull the plastic sealing tape straight out (horizontally) from the cartridge. 7. Slide the pegs on the print cartridge into the channels on the inside of the printer, and push the print cartridge into the printer. 8. Close the front cover. Verify that it securely locks into place.. Disposing of the Print Cartridge 1.
4-6 Oki B6100 User Guide Cleaning the Printer Cleaning the Printer Cleaning the Exterior The covers and tray faces of the printer may collect dust and dirt through normal use. Although exterior dirt should not affect printer performance, an occasional exterior cleaning helps maintain the appearance of the printer. Use the following procedure to clean the exterior of the printer: 1.
Oki B6100 User Guide Cleaning the Printer 4-7 4. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of the power cord into the AC outlet. 5. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
4-8 Oki B6100 User Guide Cleaning the Printer Cleaning the Interior The interior of the printer does not generally need to be cleaned unless a paper jam drops toner onto the paper path or you accidentally spill toner inside the printer when installing a new toner cartridge. Use the following procedure to clean the interior of the printer only when necessary: Careless or vigorous cleaning methods may damage delicate printer components.
Oki B6100 User Guide Moving the Printer 4-9 Moving the Printer Follow the guidelines below when lifting or moving the printer: ■ The printer is very heavy. It should always be lifted by two people. The weight of the printer without paper tray, toner cartridge, and paper is about 55 lbs (25 kg). Never attempt to lift the printer alone. ■ To lift the printer, have two individuals facing each other from the front and the rear of the printer grasp the recessed areas on each side of the printer.
4-10 Oki B6100 User Guide Storing the Printer for Long Periods of Time Moving the Printer a Long Distance Use the following procedure to move the printer a long distance: 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer. 2. Unplug the AC power cord from the wall outlet and from the back of the printer. 3. Disconnect the printer from the host computer. 4. Remove the paper from all of the paper trays. 5. Wait 30 minutes for the printer to cool. 6.
Chapter 5 Troubleshooting In this Chapter . . .
5-2 Oki B6100 User Guide Installation Problems About this Chapter This chapter describes the problems that you may encounter when using your printer, and provides procedures for resolving the problems. This chapter also lists the warning and error messages that appear on the control panel display.
Oki B6100 User Guide Installation Problems 5-3 Inoperative Printer If you have problems turning on the printer, check the possible causes listed in the table below. If the printer will not start after checking these items, turn the printer off, disconnect the power cord from the AC outlet, and contact your dealer or an authorized service provider. Description Possible Cause Action There is no power. The power switch is not set to [ I ] (on). Check the power switch. Refer to the Installation Guide.
5-4 Oki B6100 User Guide Installation Problems Noise, Smoke, or Smell If you notice unusual noise, smoke, or smell after turning the printer on, turn the printer off immediately and disconnect it from the AC wall outlet. Use the following procedure to determine the cause of and alleviate the problem: 1.
Oki B6100 User Guide Paper Jams 5-5 Paper Jams Paper jams are generally the most common and reoccurring problem encountered when using any printer. Paper may jam anywhere along the paper path—from the paper tray to the output tray. Sensors within the printer constantly monitor paper travel, so when a sheet of paper fails to arrive at a certain point within a specific time, the printer interprets that to mean that the paper has stopped between two sensors along the paper path.
5-6 Oki B6100 User Guide Paper Jams The most common causes of paper jams are: ■ ■ ■ ■ ■ The printer is not placed on a level surface. The print media does not conform to the specifications. The paper is not loaded correctly in the front paper tray or the cassette. The paper is wrinkled or curled. The paper guide is not set correctly.
Oki B6100 User Guide Paper Jams 5-7 Clearing an E2 Paper Jam If an E2 error code precedes the error message on the first line of the control panel display, paper has jammed somewhere between the feed area and the registration sensor. Use the following procedure to clear a paper jam in this location: 1. Remove any printed pages from the output tray. 2. If the jam occurred while feeding from the front paper tray, remove all paper from the front tray, including any paper that may be jammed inside the tray.
5-8 Oki B6100 User Guide Paper Jams 4. Remove any jammed or wrinkled paper from the paper tray. 5. Remove any jammed paper from the inside of the paper tray well. 6. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with that feeder and remove any jammed paper. 7. Remove any jammed paper from the inside of the paper tray well.
Oki B6100 User Guide Paper Jams 5-9 8. Insert each paper tray into the appropriate paper tray well, either on the optional feeder or on the printer. 9. If the front tray is open, close it. Then pull on the recessed area on the front cover to open it. 10. Return the front cover to its original position, pressing on the center of the cover to close it securely.
5-10 Oki B6100 User Guide Paper Jams Clearing an E3 Paper Jam If an E3 error message appears on the printer display, there is a paper jam between the print cartridge and the paper exit slot. Use the following procedure to remove a paper jam from this location. 1. Remove any printed sheets from the output tray. 2. Remove all paper from the front tray. 3. Press the button on the top of the front cover to release the cover, and open the front cover. 4.
Oki B6100 User Guide Paper Jams 5-11 5. Lift up on the green lever on the left side of the inside of the printer, and fold the cover toward you. Remove any jammed paper. 6. Insert the pegs on the sides of the print cartridge into the channels on the inside of the printer, and push the cartridge into the printer. 7. Close the front cover, pressing on the center of the front cover until it closes securely.
5-12 Oki B6100 User Guide Paper Jams Clearing an E4 Jam If an E4 error code precedes the error message on the first line of the control panel display, paper has jammed somewhere near the paper exit slot. Use the following procedure to clear a paper jam in this location: 1. If you are using the paper tray in its extended position (Legal 13, 14, or A4), remove it from the printer. 2. Squeeze the tabs on the top rear of the printer and pull the rear cover toward you to open it. 3.
Oki B6100 User Guide Paper Jams 5-13 4. If you are using the duplexer, push the green tabs toward the center of the duplexer and pull the duplexer toward you to remove it. CAUTION: To remove the paper jammed near the fuser, turn the printer off and wait at least 10 minutes to allow the fuser to cool before removing the paper. 5. If there is paper jammed around the fuser unit, lift up the fuser unit release levers (1) on the left and right sides of the fuser and remove the jammed paper (2). 6.
5-14 Oki B6100 User Guide Paper Jams 7. If you removed the duplexer, insert the duplexer into the printer. 8. Push the green tabs at the sides of the duplexer out toward the sides of the printer. 9. Close the rear cover.
Oki B6100 User Guide Paper Jams 5-15 Clearing an E7 Paper Jam When an E7 error message is shown on the display screen, there is a paper jam in the duplexer. Use the following procedure to clear a duplex paper jam: 1. If you are using the paper tray in its extended position (Legal 13, 14, or A4), remove the paper tray from the printer. 2. Squeeze the tabs on the rear of the printer and pull the rear cover toward you to open it. 3. Remove any jammed paper from the duplex area.
5-16 Oki B6100 User Guide Paper Jams 4. Push the green tabs on the sides of the duplexer toward the center of the duplexer, and grasp the recessed areas on the sides of the duplexer and remove it from the printer. 5. Push the tabs (1) out toward the sides of the duplexer, and lift to open (2) the duplexer. 6. Remove any jammed paper from inside the duplexer unit.
Oki B6100 User Guide Paper Jams 5-17 7. Slide the tabs on the left and right sides of the duplexer into the channels inside the printer, and push the duplexer completely into the printer. 8. Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer. 9. Close the rear cover.
5-18 Oki B6100 User Guide Paper Jams Clearing an E6 Paper Jam If an E6 error code precedes the error message on the first line of the control panel display, paper has jammed at the offset catch tray. Use the following procedure to clear a paper jam in this location: 1. Pull on the recessed area on the rear of the offset catch tray to open the rear cover. 2. Remove any jammed paper from the interior of the offset catch tray. 3. Close the rear cover of the offset catch tray. 4.
Oki B6100 User Guide Paper Jams NOTE: If the paper tray is in the extended position opening the rear cover. 5. Close the rear cover.
5-20 Oki B6100 User Guide Print Image Quality Problems Print Image Quality Problems When functioning correctly, the printer should produce printed paper that is relatively flat and undamaged, containing a fused image of correct intensity—without streaks, smears, spots, or missing areas. If the printed sheets that your printer produces do not meet these qualifications, there is a print image quality problem.
Oki B6100 User Guide Print Image Quality Problems Vertical black streaks The print cartridge is old or damaged. Replace the print cartridge. Repetitive defects The paper path is dirty. Print out several blank sheets. The print cartridge is old or damaged. Replace the print cartridge. The print media is outside the recommended specifications. Use the recommended print media. The print cartridge is old or damaged. Replace the print cartridge. The print media is moist.
5-22 Oki B6100 User Guide Print Image Quality Problems Black page The print cartridge is old or damaged. The high-voltage power supply may be defective. Blank page Partial blanks Creased paper Replace the print cartridge. Contact your dealer or an authorized service provider. The sealing tape of the print cartridge is not pulled out. Pull out the sealing tape. The printer feeds two or more sheets at a time. Avoid adding paper to a nearly full stack. The print cartridge is old or damaged.
Oki B6100 User Guide Print Image Quality Problems Blotchy print The print media is outside the recommended specifications. Use the recommended print media. The print media is moist. Remove the moist media and load new, dry media. The print cartridge is old or damaged. Replace the print cartridge. The print cartridge is not installed correctly. Remove the print cartridge and reinstall it. The print cartridge is old or damaged. Replace the print cartridge.
5-24 Oki B6100 User Guide Print Image Quality Problems Other Print Image Quality Problems The following characteristics define this print image problem: The finished print has a problem that is not identified by any of the other procedures in this manual. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this print image quality problem.
Oki B6100 User Guide Miscellaneous Problems 5-25 Miscellaneous Problems Some printer problems may not generate error codes or produce observable print image defects. These miscellaneous problems may effect only the printer or they may effect things outside of the printer, such as the room lights or a nearby radio receiver.
5-26 Oki B6100 User Guide Miscellaneous Problems Printer is Inoperative The following characteristics define this type of problem: The printer appears to have no power. ■ The control panel does not light up or display characters. ■ The printer motors do not run and the printer does not warm up. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this problem. Proceed one step at a time until the problem is solved.
Oki B6100 User Guide Miscellaneous Problems 5-27 Printer Operates Erratically The following characteristics define this type of problem: The printer does not function correctly. ■ The printer may go into frequent warm-up. ■ The control panel may display garbled characters. ■ The printer may lose power or stop printing for no apparent reason. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this problem.
5-28 Oki B6100 User Guide Miscellaneous Problems Printer Makes Unusual Noises The following characteristics define this type of problem: The printer makes unusual noises or makes more noises than usual either while idle or while printing. ■ The printer generates printed sheets without a problem. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this problem. Proceed one step at a time until the problem is solved.
Oki B6100 User Guide Miscellaneous Problems 5-29 Room Lights Dim or Flicker When Printer Starts The following characteristics define this type of problem: Nearby lights dim slightly or flicker when you first turn on the printer or when the printer begins printing. ■ The lights remain normal when the printer is not on. ■ The printer generates printed sheets without a problem. ■ The control panel does not display an error code.
5-30 Oki B6100 User Guide Miscellaneous Problems Printer Interferes with Nearby Radio or Television Reception The following characteristics define this type of problem: When the printer begins printing, it causes audio noise in nearby radios or interferes with the picture in nearby televisions. ■ The printer generates printed sheets without a problem. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this problem.
Oki B6100 User Guide Warning Messages and Error Messages 5-31 Warning Messages and Error Messages The control panel display shows a warning message or error message when there is a problem with the printer. Some messages indicate routine status conditions such as an empty paper tray, while others indicate that a sheet of paper has jammed in a specific area of the printer. Some messages indicate more serious printer problems that may require the help of a service technician.
5-32 Oki B6100 User Guide Warning Messages and Error Messages Error Messages Table The table below lists error messages, the possible causes of each error, and the actions required to recover from each error. Error Message Line 1 Error Message Line 2 Possible Cause Action E2 JAM MISFEED E3 JAM FUSER E4 EXIT JAM E6 JAM OFF. TRAY E7 JAM DUPLEX Remove Paper There is a paper jam inside the printer. Remove the jammed paper from the indicated location.
Oki B6100 User Guide Warning Messages and Error Messages Oct 02 5-33 Error Message Line 1 Error Message Line 2 Possible Cause Action U2 ROS FAILURE Call Service The ROS has failed. U4 FUSER FAILURE Call Service The fuser has failed. Turn the printer off, then turn it on. If the problem recurs, contact an authorized service provider. ENV UNIT FAILURE Chk Feeder The envelope unit was removed or has failed. OFFSET TRAY FAIL Call Service The offset tray was removed or has failed.
5-34 Oki B6100 User Guide Printing a Test Page or Configuration Summary Printing a Test Page or Configuration Summary Test Page Printing a test page verifies that the printer is operating correctly. Use the following procedure to print a test page: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Functions” is shown on the second line of the display. 3. Press the SELECT button to enter the functions submenu. 4.
Oki B6100 User Guide Printing a Test Page or Configuration Summary 5-35 Configuration Summary A configuration summary lists the current printer settings. Use the following procedure to print a configuration summary: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Functions” is shown on the second line of the display. 3. Press the SELECT button to enter the functions submenu. 4.
5-36 Oki B6100 User Guide Printing a Test Page or Configuration Summary Oct 02
Chapter 6 Using the Duplexer In this Chapter . . .
6-2 Oki B6100 User Guide About the Duplexer About this Chapter This chapter provides all of the information necessary to install, use, and maintain the duplexer. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver.
Oki B6100 User Guide Installing the Duplexer 6-3 Installing the Duplexer NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
6-4 Oki B6100 User Guide Installing the Duplexer Use the following procedure to install the duplexer: 1. Turn the printer off and remove the AC plug from the AC wall outlet. 2. If you are using the paper tray in its extended position (Legal 13, 14, or A4), remove the paper tray from the printer. 3. Squeeze the tabs on the left rear of the printer and pull the rear cover toward you to open it.
Oki B6100 User Guide Installing the Duplexer 6-5 4. Slide the tabs on the left and right sides of the duplexer into the channels inside the printer, and push the duplexer completely into the printer. 5. Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer. 6. Close the rear cover. NOTE: Oct 02 The printer automatically recognizes an option after the option is installed. The printer driver does not.
6-6 Oki B6100 User Guide Testing the Duplexer Testing the Duplexer After installing the duplexer, use the following procedure to make sure it transports paper correctly: 1. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer. 2. Once the printer has warmed up and displays the “Ready” message on the control panel display, use any software application to print a few duplexed sheets.
Oki B6100 User Guide Solving Duplexer Problems 6-7 Solving Duplexer Problems When there is a problem with the duplexer, the printer control panel displays an error code and error message. Most duplexer error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the duplexer. Some error codes indicate much more serious problems that may require the help of a service technician.
6-8 Oki B6100 User Guide Solving Duplexer Problems Installation Problems Simple oversights during installation may cause problems when you first use the duplexer. If the duplexer is inoperative after you have installed it, use the following procedure to check several possible causes. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed.
Oki B6100 User Guide Solving Duplexer Problems 6-9 Clearing Duplex Paper Jams When an E7 error message is shown on the display screen, there is a paper jam in the duplexer. Use the following procedure to clear a duplex paper jam: 1. If you are using the paper tray in its extended position (Legal 13, 14, or A4), remove the paper tray from the printer. 2. Squeeze the tabs on the rear of the printer and pull the rear cover toward you to open it. 3. Remove any jammed paper from the duplex area.
6-10 Oki B6100 User Guide Solving Duplexer Problems 4. Push the green tabs on the sides of the duplexer toward the center of the duplexer, and grasp the recessed areas on the sides of the duplexer and remove it from the printer. 5. Push the tabs labelled 1 below out toward the sides of the duplexer, and lift to open (2) the duplexer. 6. Remove any jammed paper from inside the duplexer unit.
Oki B6100 User Guide Solving Duplexer Problems 6-11 7. Slide the tabs on the left and right sides of the duplexer into the channels inside the printer, and push the duplexer completely into the printer. 8. Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer. 9. Close the rear cover.
6-12 Oki B6100 User Guide Solving Duplexer Problems Correcting Miscellaneous Duplexer Problems Some duplexer problems may not cause an error message and may not interfere with the operation of the printer. If you are experiencing one of the problems listed below and there is no error message shown on the control panel display, refer to the procedures in the following sections to check the possible causes of the specific problem.
Oki B6100 User Guide Solving Duplexer Problems 6-13 Inoperative Duplexer NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
6-14 Oki B6100 User Guide Solving Duplexer Problems Duplexer Operates Erratically The following characteristics define this duplexer problem: ■ ■ The duplexer does not function correctly. The control panel does not display an error code. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed.
Oki B6100 User Guide Solving Duplexer Problems 6-15 Duplex Makes Unusual Noises The following characteristics define this duplexer problem: The duplexer makes unusual noises or makes more noise than usual either while idle or while printing. ■ The duplexer feeds paper without a problem. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this problem. Proceed one step at a time until the problem is solved.
6-16 Oki B6100 User Guide Removing the Duplexer Removing the Duplexer Use the following procedure to remove the duplexer: 1. Turn off the printer and disconnect the AC power cord from the AC wall outlet.. 2. If you are using the paper tray in its extended position (Legal 13, 14, or A4), remove the paper tray from the printer. 3. Squeeze the tabs on the top left of the rear cover, and pull the cover to open it.
Oki B6100 User Guide Removing the Duplexer 6-17 4. Pull the duplex unit toward you while sliding the left and right tabs inward, then grasp the recessed areas on the sides of the duplex unit and remove it from the printer. 5. Close the rear cover.
6-18 Oki B6100 User Guide Removing the Duplexer Oct 02
Chapter 7 Using the 550 Sheet Feeder In this Chapter . . .
7-2 Oki B6100 User Guide About the 550 Sheet Feeder About this Chapter This chapter provides all of the information necessary to install, use, and maintain the 550 sheet paper feeder option, including procedures for cleaning the feeder and removing paper jams. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed.
Oki B6100 User Guide About the 550 Sheet Feeder Major Components of the 550 Sheet Feeder The following illustration shows the major components of the 550 sheet feeder: Mounting Pins Universal Paper Tray Oct 02 7-3
7-4 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders Installing the 550 Sheet Paper Feeders NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 7-5 Installing One Paper Feeder NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
7-6 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 3. Turn the printer off by pressing [ O ] on the power switch on the left front of the unit. NOTE: Installing the paper feeder while the printer is on may damage the printer or paper feeder. 4. Disconnect the power cord from the AC outlet and from the printer. 5. Close the front tray, and remove any printed sheets from the paper output tray.
Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 7-7 6. Remove the main paper tray from the printer. 7. Align the holes on the bottom of the printer with the pegs on the paper feeder, and lower the printer onto the paper feeder. NOTE: Be sure to lower the printer gently. Components inside the printer may be damaged by lowering the printer quickly. 8. Insert the three thumbscrews supplied with the paper feeder into the holes on the base of the printer, and turn them until tight.
7-8 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 9. Load paper into the paper tray. 10. Insert the feeder paper tray and the main paper tray all the way into the paper feeder, making sure each is properly seated inside the printer. 11. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing [ I ] on the power switch on the left front of the printer.
Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 7-9 Installing Two Paper Feeders NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
7-10 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 4. Insert the three thumbscrews supplied with the paper feeder into the two holes on the base of the upper paper feeder and turn them until tight. 5. Turn the printer off by pressing [ O ] on the power switch on the left front of the printer. 6. Disconnect the power cord from the AC outlet and from the printer. NOTE: Installing the paper feeder while the printer is on may damage the printer or the paper feeder.
Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 7-11 7. Close the front tray, and remove any printed sheets from the output paper tray. 8. Remove the main paper tray from the printer. 9. Lift the printer and lower it onto the two stacked paper feeders, aligning the pegs on the upper paper feeder with the holes on the bottom of the printer. NOTE: Oct 02 Be sure to lower the printer gently. Components inside the printer may be damaged by lowering it quickly.
7-12 Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 10. Insert the three thumbscrews supplied with the paper feeder into the holes on the base of the printer. 11. Load paper into the paper trays for both paper feeders. 12. Insert the paper trays all the way into the paper feeders, making sure each tray is properly seated. 13. Connect the AC power cord to the printer and the AC wall outlet.
Oki B6100 User Guide Installing the 550 Sheet Paper Feeders 7-13 14. Turn the printer on by pressing [ I ] on the power switch on the left front of the printer. Oct 02 NOTE: If an error message appears on the control panel display, see “Warning Messages and Error Messages” on page 5-31 NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed.
7-14 Oki B6100 User Guide Testing the 550 Sheet Feeder Testing the 550 Sheet Feeder After installing the 550 sheet paper feeder, use the following test procedure to verify that the feeder is operating correctly. 1. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer. 2. Once the printer has warmed up and displays the “Ready” message on the control panel display, use any software application to print a few sheets from each of the feeder trays.
Oki B6100 User Guide Selecting Print Media 7-15 Correct Paper Storage It is important to store paper correctly prior to placing it in the printer, since improper storage can cause frequent paper jams and poor print quality. Use the following guidelines when storing paper for use in the printer: ■ ■ ■ ■ Store reams of paper on a flat surface, and always store them stacked horizontally.
7-16 Oki B6100 User Guide Loading Print Media Loading Print Media Loading the A4/Letter/Legal Paper Tray The 550-sheet universal paper tray has two width guides that are located on the sides of the tray, and one length guide that is located near the center of the tray. These guides allow you to adjust the size of the area that holds paper. NOTE: The following procedure shows you how to load paper into the main paper tray.
Oki B6100 User Guide Loading Print Media 7-17 3. If the paper you are using is longer than A4 (11.69 inches, 297 mm), press the square green button on the bottom of the paper tray to release the rear of the tray, and pull the tray out to extend it. 4. Squeeze the right width guide, lift it up, and slide the guides to the sides of the tray. 5. Verify that the plate has dropped down into the base of the paper tray.
7-18 Oki B6100 User Guide Loading Print Media 6. Align the edges of the paper and place it in the center of the paper tray with the side to be printed facing down. NOTE: To avoid paper jams and other paper transportation problems, make sure the length and width guides are adjusted to match the paper size and are locked firmly into place 7. Squeeze the right width guide, lift it up, and adjust the guides to match the paper width. 8.
Oki B6100 User Guide Loading Print Media 7-19 9. Grasp the paper tray with both hands and insert it into the paper tray well on the printer. 10. Push the paper tray completely into the printer, making sure the tray is properly seated. 11. Use the paper level indicator on the front right of the printer to determine when the paper supply is low.
7-20 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Solving 550 Sheet Feeder Problems When there is a problem with the 550 sheet feeder, the printer control panel displays an error code and error message. Most paper feeder error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the paper feeder. Some error codes indicate much more serious problems that may require the help of a service technician.
Oki B6100 User Guide Solving 550 Sheet Feeder Problems 7-21 Interpreting Paper Feeder Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associated with the 550 sheet paper feeder, the possible cause of the error, and the action to take to correct the problem.
7-22 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Installation Problems Simple oversights during installation may cause problems when you first use the paper feeder. If the paper feeder is inoperative after you have installed it, use the following procedure to check several possible causes. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed.
Oki B6100 User Guide Solving 550 Sheet Feeder Problems 7-23 Clearing an E2 Paper Jam If an E2 error code precedes the error message on the first line of the control panel display, paper has jammed somewhere between the paper source feed area and the toner cartridge. If you are using the optional feeder as the current paper source, use the following procedure to clear a paper jam in this location: 1. Remove any printed pages from the output tray. 2.
7-24 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Correcting Miscellaneous Paper Feeder Problems Some paper feeder problems may not cause an error message and may not interfere with the operation of the printer. If you are experiencing one of the problems listed below and there is no error message shown on the control panel display, refer to the procedures in the following sections to check the possible causes of the specific problem.
Oki B6100 User Guide Solving 550 Sheet Feeder Problems 7-25 Inoperative 550 Sheet Paper Feeder NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
7-26 Oki B6100 User Guide Solving 550 Sheet Feeder Problems Feeder Operates Erratically The following characteristics define this feeder problem: ■ ■ The feeder does not function correctly. The control panel does not display an error code. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed.
Oki B6100 User Guide Solving 550 Sheet Feeder Problems 7-27 Feeder Makes Unusual Noises The following characteristics define this feeder problem: The feeder makes unusual noises or makes more noise than usual either while idle or while printing. ■ The feeder feeds paper without a problem. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this problem. Proceed one step at a time until the problem is solved.
7-28 Oki B6100 User Guide Removing the 550 Sheet Feeder Removing the 550 Sheet Feeder Use the following procedure to remove the 550 sheet feeder: 1. Turn the printer off by pressing the [O] on the power switch on the front left of the printer. 2. Disconnect the power cord from the AC outlet. CAUTION: Removing or installing the paper feeder while the printer is on may damage the printer or paper feeder. 3. Close the front tray and remove any printed sheets from the paper output tray.
Oki B6100 User Guide Removing the 550 Sheet Feeder 4. Remove the paper trays from the 550 sheet feeder and the printer. 5. Remove the three screws that secure the printer to the paper feeder. 6. Lift the printer to remove it from the feeder.
7-30 Oki B6100 User Guide Moving the 550 Sheet Feeder Moving the 550 Sheet Feeder When moving the printer a short distance, you may leave the 550 sheet paper feeder attached. However, when moving the printer a long distance, please remove the 550-sheet paper feeder to avoid damaging either the printer or the feeder. Moving the Printer and 550 Sheet Feeder a Short Distance Use the following procedure to move the printer and 550 sheet feeder a short distance: 1.
Chapter 8 ■ ■ ■ ■ ■ ■ ■ ■ Oct 02 Using the Envelope Feeder “About this Chapter” on page 8-2 “About the Envelope Feeder” on page 8-2 “Installing the Envelope Feeder” on page 8-3 “Testing the Envelope Feeder” on page 8-7 “Selecting Print Media” on page 8-8 “Loading the Envelope Feeder” on page 8-10 “Solving Envelope Feeder Problems” on page 8-12 “Maintaining the Envelope Feeder” on page 8-19
8-2 Oki B6100 User Guide About the Envelope Feeder About this Chapter This chapter provides all of the information necessary to install, use, and maintain the envelope feeder, including procedures for removing paper jams. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed.
Oki B6100 User Guide Installing the Envelope Feeder 8-3 Installing the Envelope Feeder NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
8-4 Oki B6100 User Guide Installing the Envelope Feeder Use the following procedure to install the option: WARNING: Before installing any options, turn the printer off by pressing [ O ] on the power switch on the right side of the unit and disconnect the power cord from the AC outlet. These precautions are necessary to avoid the risk of electric shock. 1. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and disconnect the power cord from the AC outlet.
Oki B6100 User Guide Installing the Envelope Feeder 8-5 3. Pull on the recessed area on the front of the printer to open the front tray. 4. Remove the gear cover on the left side of the inside of the printer and store it in a safe place.
8-6 Oki B6100 User Guide Installing the Envelope Feeder 5. Push the envelope feeder all the way into the printer until it stops, making sure it is seated firmly inside the printer. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver.
Oki B6100 User Guide Testing the Envelope Feeder 8-7 Testing the Envelope Feeder After installing the envelope feeder, use the following test procedure to verify that the feeder is operating correctly. 1. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer. 2. Once the printer has warmed up and displays the “Ready” message on the control panel display, use any software application to print a few sheets from the envelope feeder.
8-8 Oki B6100 User Guide Selecting Print Media Selecting Print Media Your printer can print on a variety of media, including plain paper, labels, transparencies, and envelopes. Always use print media that meet the guidelines for use with this printer. Print media that is not recommended for use with this printer may cause frequent paper jams or poor print quality.
Oki B6100 User Guide Selecting Print Media 8-9 Correct Paper Storage It is important to store paper correctly prior to placing it in the printer, since improper storage can cause frequent paper jams and poor print quality. Use the following guidelines when storing paper for use in the printer: ■ ■ ■ ■ Store reams of paper on a flat surface, and always store them stacked horizontally.
8-10 Oki B6100 User Guide Loading the Envelope Feeder Loading the Envelope Feeder Use the following procedure to load envelopes into the envelope feeder: 1. If you are planning to use large size envelopes, pull out the extension at the end of the paper tray. 2. Lift up the paper holder, align the four corners of the stack of envelopes or postcards, and gently insert them into the envelope feeder until they reach the back of the feeder.
Oki B6100 User Guide Loading the Envelope Feeder 3. Lower the paper holder. 4. Adjust the paper guide to the size of the envelopes or postcards you are using.
8-12 Oki B6100 User Guide Solving Envelope Feeder Problems Solving Envelope Feeder Problems When there is a problem with the envelope feeder, the printer control panel displays an error code and error message. Most envelope feeder error codes indicate routine status conditions such as running out of paper or a paper jam. Some error codes indicate much more serious problems that may require the help of a service technician.
Oki B6100 User Guide Solving Envelope Feeder Problems 8-13 Envelopes Become Creased when Printing If envelopes are creased or wrinkled after printing, lift up the fuser release levers at the left and right side of the fuser unit, and try printing again. The printed image may appear thin using this method, but the envelopes will not be creased or wrinkled. Use the following procedure to lift the fuser release levers: 1.
8-14 Oki B6100 User Guide Solving Envelope Feeder Problems 4. Remove the caps (green) on the inside of the rear cover at the left and right. 5. Store the caps in the holes provided on the inside of the rear cover. 6. Close the rear cover.
Oki B6100 User Guide Solving Envelope Feeder Problems 8-15 Interpreting Envelope Feeder Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associated with the envelope feeder, the possible cause of the error, and the action to take to correct the problem.
8-16 Oki B6100 User Guide Solving Envelope Feeder Problems Inoperative Envelope Feeder NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
Oki B6100 User Guide Solving Envelope Feeder Problems 8-17 Feeder Operates Erratically The following characteristics define this envelope feeder problem: The envelope feeder does not function correctly. ■ The envelope feeder does not feed paper, or feeds paper without a request. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this problem. Proceed one step at a time until the problem is solved.
8-18 Oki B6100 User Guide Solving Envelope Feeder Problems Envelope Feeder Makes Unusual Noises The following characteristics define this envelope feeder problem: The envelope feeder makes unusual noises or makes more noise than usual either while idle or while printing. ■ The envelope feeder feeds paper without a problem. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this problem.
Oki B6100 User Guide Maintaining the Envelope Feeder 8-19 Maintaining the Envelope Feeder The envelope feeder requires very little maintenance; however, with normal use you will need to perform some routine maintenance tasks such as cleaning the envelope feeder. Cleaning the Exterior of the Envelope Feeder Through normal use the exterior of the envelope feeder may become dirty or stained with toner.
8-20 Oki B6100 User Guide Maintaining the Envelope Feeder Oct 02
Chapter 9 Using the Offset Catch Tray In this Chapter . . .
9-2 Oki B6100 User Guide About the Offset Catch Tray About this Chapter This chapter provides all of the information necessary to install, use, and maintain the Offset Catch Tray, including procedures for cleaning and removing paper jams. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed.
Oki B6100 User Guide About the Offset Catch Tray Major Components of the Offset Catch Tray The following illustration shows the major components of the offset catch tray:. 1. Paper Guide 2. Output Tray 3. Paper Stop 4. Fitting 2 1 3 4 Figure 1-2: Offset Catch Tray Major Components.
9-4 Oki B6100 User Guide Installing the Offset Catch Tray Installing the Offset Catch Tray NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
Oki B6100 User Guide Installing the Offset Catch Tray 9-5 Use the following procedure to install the offset catch tray: 1. Remove any cardboard inserts or packing tape from the interior and exterior of the offset catch tray. 2. Turn the printer off by pressing [ O ] on the power switch on the front left of the printer, and disconnect the power cord from the AC outlet. NOTE: Installing the offset catch tray while the printer is on may damage the printer or the offset catch tray. 3.
9-6 Oki B6100 User Guide Installing the Offset Catch Tray 4. Push up on the top cover tabs to release the top cover, and lift it off of the printer. 5. Lower the offset catch tray onto the printer while inserting the stub at the front of the offset catch tray into the hole on the top of the printer. 6. Insert the tabs on the back of the offset catch tray into the holes on the back of the printer, and push down until you hear the tabs cllick in place.
Oki B6100 User Guide Installing the Offset Catch Tray 7. Close the rear cover. 8. Lift up the paper guide and open the offset tray. 9. Pull the tray (1) all the way out and lift the paper stop (2).
9-8 Oki B6100 User Guide Installing the Offset Catch Tray 10. Push the tray in until it matches the size of paper that will be printed. 11. Insert the plug of the power cord into the AC outlet and turn the printer on by pressing [ I ] on the power switch on the front left of the printer. 12. Check the display to make sure the printer is ready for printing.
Oki B6100 User Guide Testing the Offset Catch Tray 9-9 Testing the Offset Catch Tray After installing the offset catch tray, use the following test procedure to verify that it is operating correctly. 1. Turn the printer on by pressing the [ I ] on the power switch on the front left of the printer. 2. Once the printer has warmed up and displays the “Ready” message on the control panel display, use any software application to print a few sheets to the offset catch tray.
9-10 Oki B6100 User Guide Solving Offset Catch Tray Problems Solving Offset Catch Tray Problems When there is a problem with the offset catch tray, the printer control panel displays an error code and error message. Most offset catch tray error codes indicate routine status conditions such as a paper jam. Some error codes indicate much more serious problems that may require the help of a service technician.
Oki B6100 User Guide Solving Offset Catch Tray Problems 9-11 Installation Problems Simple oversights during installation may cause problems when you first use the offset catch tray. If the offset catch tray is inoperative after you have installed it, use the following procedure to check several possible causes. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not.
9-12 Oki B6100 User Guide Solving Offset Catch Tray Problems Clearing an Offset Catch Tray Paper Jam If an E6 error code precedes the error message on the first line of the control panel display, paper has jammed at the offset catch tray. Use the following procedure to clear a paper jam in this location: 1. Pull on the recessed area on the rear of the offset catch tray to open the rear cover. 2. Remove any jammed paper from the interior of the offset catch tray. 3.
Oki B6100 User Guide Solving Offset Catch Tray Problems 9-13 4. Squeeze the latch on the upper part of the rear cover, and pull the cover toward you to open it. Remove any paper that is stuck behind the rear cover. NOTE: If the main paper tray is in the extended position (Legal 13, 14, or A4), remove the tray before opening the rear cover. 5. Close the rear cover.
9-14 Oki B6100 User Guide Solving Offset Catch Tray Problems Correcting Miscellaneous Offset Catch Tray Problems Some offset catch tray problems may not cause an error message and may not interfere with the operation of the printer. If you are experiencing one of the problems listed below and there is no error message shown on the control panel display, refer to the procedures in the following sections to check the possible causes of the specific problem.
Oki B6100 User Guide Solving Offset Catch Tray Problems 9-15 Inoperative Offset Catch Tray NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not. You must enable (activate) the option in the printer driver after the option is installed. The steps you will follow vary according to both your operating system and your installed printer driver. Here are the general steps you will follow. Select the driver you want to work with.
9-16 Oki B6100 User Guide Solving Offset Catch Tray Problems Offset Catch Tray Operates Erratically The following characteristics define this offset catch tray problem: ■ ■ ■ The offset catch tray does not function correctly. The offset catch tray does not transport paper, or transports paper without a request. The control panel does not display an error code. NOTE: The printer automatically recognizes an option after the option is installed. The printer driver does not.
Oki B6100 User Guide Solving Offset Catch Tray Problems 9-17 Offset Catch Tray Makes Unusual Noises The following characteristics define this offset catch tray problem: The offset catch tray makes unusual noises or makes more noise than usual either while idle or while printing. ■ The offset catch tray transports paper without a problem. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this problem.
9-18 Oki B6100 User Guide Maintaining the Offset Catch Tray Maintaining the Offset Catch Tray The offset catch tray requires very little maintenance; however, with normal use you will need to perform some routine maintenance tasks such as cleaning. Cleaning the Exterior of the Offset Catch Tray Through normal use the exterior of the offset catch tray may become dirty or stained with toner.
Oki B6100 User Guide Moving the Offset Catch Tray 9-19 Moving the Offset Catch Tray Moving the Offset Catch Tray a Short Distance Use the following procedure to move the offset catch tray a short distance: 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer. 2. Disconnect the plug of the AC power cord from the AC wall outlet. 3. Disconnect the printer from the host computer. 4. Wait 30 minutes for the printer to cool before moving the printer. 5.
9-20 Oki B6100 User Guide Removing the Offset Catch Tray Removing the Offset Catch Tray Use the following procedure to remove the offset catch tray: 1. Pull the output tray all the way out and lower the paper stop. 2. Push the paper stop into the output tray. 3. Lift the paper guide and fold up the output tray.
Oki B6100 User Guide Removing the Offset Catch Tray 9-21 4. Turn the printer off by pressing [ O ] on the power switch on the front left of the printer, and disconnect the power cord from the AC outlet. 5. Squeeze the latch on the upper left of the rear cover of the printer, and pull the cover toward you to open it. 6. Press the tabs on the rear of the offset catch tray to release it and lift it off of the printer.
9-22 Oki B6100 User Guide Removing the Offset Catch Tray 7. Replace the top cover of the printer. 8. Close the rear cover of the printer.
Appendix A Customer Support and Part Numbers In this Chapter . . .
A-2 Oki B6100 User Guide Oki Data on the Internet About this Chapter This chapter discusses sources of help, information and technical support. Oki Data on the Internet www.okidata.com Your Gateway to OKI Products and Services www.okidata.com is Oki Data’s web site. It provides general information about all of the OKI products and services available to you.
Oki B6100 User Guide Service and Support A-3 Service and Support United States and Canada Oki Data is firmly committed to the satisfaction of our customers. If you have a problem that your customer documentation cannot solve, contact the listed sources for service or support. Sales and Service Dealers: United States and Canada Consult the store location where you purchased your machine, or contact Oki Data for the location of the nearest Authorized Oki Data Service Dealer.
A-4 Oki B6100 User Guide Service Centers Service Centers Authorized Service Providers Oki Data has over 2,000 local Authorized Service Providers in North and South America. For the most comprehensive, up-to-date listing of Oki Data authorized Service Centers: • Consult our web site at www.okidata.com • In the U.S. and Canada, call 1-800-654-3282 (1-800-OKI-DATA) • In Latin America, contact the Latin America Service Coordinator at Oki Data's Corporate Headquarters at 856-222-5276 (Spanish only).
Oki B6100 User Guide Oki Part Numbers A-5 Oki Part Numbers The following tables list Oki part numbers for the Oki B6100 printer, options, and consumables.
A-6 Oki B6100 User Guide Oki Part Numbers Oct 02
