Operation Manual

Troubleshooting > 49
SYMPTOM REASON/ACTION
No power. Is the power of the printer switched off? Push the power switch to the
<|> position to switch on the power.
Is the power cord disconnected or not securely connected? Switch off
the power of the printer and connect the power cord to the power
outlet again. Then, switch on the power to the printer.
Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage
and current rating.
Frequent power
interruption.
The printer may have malfunctioned. Switch off the power to the
printer, remove the plug from the power outlet and contact technical
support.
Is the power cord disconnected or not securely connected? Switch off
the power of the printer and connect the power cord to the power
outlet again. Then, switch on the power to the printer.
Cannot print. Is the light of the <READY> indicator off? If so, the printer is off-line or
in menu setting mode.
Press the <ON LINE> button to return the printer to its on-line status.
Is there a message displayed on the control panel or computer? Follow
the message to rectify the problem.
A list of messages is given in the Reference Guide.
If the printer has insufficient memory, use one of the following methods
to rectify the problem.
When the printer driver is set to 1200dpi on the Graphics tab, set it
to 600dpi.
Install the additional memory (optional) to increase the memory.
Reduce the complexity of the print job.
See Print Mode / Page Print Mode in the Online Help for the printer
driver.
Print job sent but
the light of the
<READY> indicator
is not blinking or
on.
Is the interface cable disconnected? Switch off the power and check the
connection of the interface cable.
Is the interface configured? Check the port status of the interface.
Is the computer environment correctly set up? Check the computer
environment, such as the printer driver.
Light of
<ATTENTION>
indicator is on.
Is there an error message displayed on the control panel? Check the
displayed message and rectify the error.
A list of messages is given in the Reference Guide.
Light of
<ATTENTION>
indicator is blinking.
An error that you cannot rectify yourself has occurred. Record the
displayed error message or error code, switch off the power, pull out
the power plug from the outlet, and then contact service.
Although no print
job is sent, the
message “Printing”
is displayed on the
control panel (when
using the parallel
interface).
Did you switch on the power of the computer after switching on the
power to the printer? Pressing the <Cancel> button cancels the
printing.
Check that you switch on the power of the computer when switching on
the power to the printer.
Poor print quality. There may be a problem with the image. Refer to the section after this,
“When the Print Quality is Poor” to rectify the problem.
See “When the print quality is poor” on page 52.