C800 Series User’s Guide C801 C810 C821 C830
PREFACE Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. The manufacturer assumes no responsibility for the results of errors beyond its control. The manufacturer also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this guide will not affect the applicability of the information in it.
EMERGENCY FIRST AID Take care with toner powder: If swallowed, give small amounts of cold water and seek medical attention. DO NOT attempt to induce vomiting. If inhaled, move the person to an open area for fresh air. Seek medical attention. If it gets into the eyes, flush with large amounts of water for at least 15 minutes keeping eyelids open. Seek medical attention. Spillages should be treated with cold water and soap to help reduce risk of staining skin or clothing.
CONTENTS Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Emergency first aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Manufacturer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Importer to the EU/authorised representative. . . . . . . . . . . . . . . . . . . . .3 Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Colour printing (C801 and C810 only) . . . . . . . . Factors that affect the appearance of prints . . . . . Tips for printing in colour . . . . . . . . . . . . . . . . . . Printing photographic images . . . . . . . . . . . . . Printing from Microsoft Office applications . . . . Printing specific colours (e.g. a company logo) . Adjusting the brightness or intensity of a print . Accessing the colour matching options . . . . . . . . . Setting the colour matching options . . . . . . . . . .
Adjusting printer drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . Major printer components and paper path . . . . . . Paper sensor error codes . . . . . . . . . . . . . . . . . . Clearing paper jams . . . . . .
NOTES, CAUTIONS AND WARNINGS NOTE A note provides additional information to supplement the main text. CAUTION! A caution provides additional information which, if ignored, may result in equipment malfunction or damage. WARNING! A warning provides additional information which, if ignored, may result in a risk of personal injury.
INTRODUCTION Congratulations on choosing this colour printer. Your new printer is designed with advanced features to give you clear, vibrant colour prints and crisp black and white pages at high speed on a range of print media for the office.
PRINTER OVERVIEW FRONT VIEW 8 1 9 12 2 10 6 4 7 11 13 5 3 6 14 5. Front cover release lever. 1. Output stacker (face down). Standard printed copy delivery point. Holds up to 250 sheets at 80g/m². 2. Operator panel. 6. Multi-purpose tray release lever 7. Top cover release button. 8. LED heads Menu driven operator controls and LCD display panel. 3. Paper tray. Standard blank paper tray. Holds up to 300 sheets of 80g/m² paper. 9. Fuser 10.Toner cartridges (C,M,Y,K). 11.ID units (C,M,Y,Y). 12.
REAR VIEW This view shows the connection panel, the rear output stacker and the location of the optional duplex (two-sided printing) unit. 6 3 4 5 7 1 2 1. ON/OFF switch. 5. Duplex unit (when fitted). 2. AC power socket. 6. Rear, face up, 100 sheet stacker. 3. USB interface. 7. Parallel Port.2 1 4. Network interface. 1. The Network Interface may have a protective “plug” which must be removed before connection can be made. 2. C821 and C830.
PAPER RECOMMENDATIONS Your printer will handle a variety of print media, including a range of paper weights and sizes, transparencies and envelopes. This section provides general advice on choice of media, and explains how to use each type. The best performance will be obtained when using standard 75~90g/m² paper designed for use in copiers and laser printers. Use of heavily embossed or very rough textured paper is not recommended.
CASSETTE TRAYS SIZE DIMENSIONS A6 (Tray 1 only) 105 x 148mm A5 148 x 210mm B5 182 x 257mm Executive 184.2 x 266.7mm A4 210 x 297mm B4 250 x 353mm A3 420 x 297mm Letter 215.9 x 279.4mm Legal 13in. 216 x 330mm Legal 13.5in. 216 x 343mm Legal 14in.
FACE UP STACKER The face up stacker at the rear of the printer should be opened and the tray extension pulled out when required for use. In this condition paper will exit via this path, regardless of driver settings. The face up stacker can hold up to 100 sheets of 80g/m² standard paper, and can handle stocks up to 220g/m². Always use this stacker and the multi purpose feeder for paper stocks heavier than 128g/m².
LOADING PAPER CASSETTE TRAYS 1. Remove the paper tray from the printer. 2. Fan the paper to be loaded at the edges (1) and in the middle (2) to ensure that all sheets are properly separated, then tap the edges of the stack on a flat surface to make it flush again (3). 1 2 3 3. Load paper long edge feed (LEF) (letter headed paper - face down and top edge towards the right of the printer) (1) up to mark (a).
4. Adjust the rear stopper, paper guides (2) and cassette tray roller (3) to the size and orientation of paper being used. For A6 paper, remove and re-install in the A6 position. CAUTION! > IMPORTANT: Set paper size dial (3) to the size and orientation of paper being used (A4 LEF in the above example). > C801 and C810: GDI printers use the printer settings defined by the host (PC). If the paper is oriented long-edge, the Long Edge Feed (LEF) checkbox must be enabled in the printer driver.
To prevent paper jams: > Do not leave space between the paper and the guides and rear stopper. > Do not overfill the paper tray. Capacity depends on the type of paper stock. > Do not load damaged paper. > Do not load paper of different sizes or types at the same time. > Do not pull the paper tray out during printing (except as described above for the 2nd tray). MULTI PURPOSE TRAY 1. Open the multi purpose tray (1). 2. Fold out the paper supports (2). 1 4 3 2 4 3.
5. Press the tray latch button (5) inwards to release the paper platform, so that the paper is lifted and gripped in place. 5 6. Set the correct paper size for the multi purpose tray in the Media Menu (see “Menu Functions”).
OPERATION C801 and C810 For full details of how to use the machine and any optional accessories to print jobs efficiently and effectively, please refer to the following chapters: > “Printing settings in Windows (C801 and C810 only)” on page 19 > “Printing settings in Mac OS X (C801 and C810 only)” on page 24 > “Colour printing (C801 and C810 only)” on page 33 C821 and C830 For full details of how to use the machine and any optional accessories to print jobs efficiently and effectively, please refer to
PRINTING SETTINGS IN WINDOWS (C801 AND C810 ONLY) Your printer’s operator panel menus provide access to many options. The Windows printer driver also contains settings for many of these items. Where items in the printer driver are the same as those in the operator panel menus, and you print documents from Windows, the settings in the Windows printer driver will override those items in the operator panel menus. The illustrations in this chapter show Windows XP.
5. For two-sided printing, you can choose to flip the page by the long edge or the short edge. 6. If you have changed some printing preferences before and saved them as a set, you can recall them to avoid having to set them individually each time you need them. 7. A single on-screen button restores the default settings. JOB OPTIONS TAB 1. The output resolution of the printed page can be set as follows. > The ProQ2400 setting prints at 600 x 600dpi x 2 bit.
COLOUR TAB 1 2 4 3 5 1. Control over the colour output of your printer may be performed automatically, or for advanced control, by manual adjustment. The automatic setting will be appropriate in most cases. The other options in this window only become visible when you select a choice other than Auto. 2. You can choose from a range of colour matching options, depending on the image source for your document.
SETTING FROM WINDOWS CONTROL PANEL When you open the driver properties window directly from Windows, rather than from within an application program, a somewhat more extensive range of settings is provided. Changes made here will generally affect all documents you print from Windows applications, and will be remembered from one Windows session to the next. GENERAL TAB 1 2 3 1. This area lists some of the main features of your printer. 2.
printing, causing the print job to pause for more than a short period, the printer could prematurely assume that the document has finished. Selecting this option would prevent that situation, but printing will be completed a little later, as the start is delayed. 5. This is the opposite choice to the one above. Printing starts as soon as possible after the document begins spooling. 6. This specifies that the document should not be spooled, but printed directly.
PRINTING SETTINGS IN MAC OS X (C801 AND C810 ONLY) The information in this section is based on Mac OS X Tiger (10.4). Other versions may appear slightly different, but the principles are the same. SETTING PRINTING OPTIONS You can choose your printer and select options for how you want your documents to print from the Print dialog box. To set your printer options: 1. Open the document you want to print. 2. To change the paper size or page orientation, select File > Page Setup.
SETTING PRINTING OPTIONS - SAVING DRIVER SETTINGS You can save a set of printer driver options to use for future documents. 1. Open the document you want to print. 2. To change the paper size or page orientation, select File > Page Setup. 3. Select Save As Default from the Settings drop-down menu. 4. Select File > Print. 5. To save the current printer driver settings as a preset, select Save As from the Preset menu. 6. Enter a name for your preset and click OK.
Paper Size Select a paper size to match your document and the paper loaded in the printer. The paper margin is 4.2mm at all edges. To specify your own paper sizes, select Manage Custom Sizes... Scale You can scale documents up or down to fit onto different paper sizes. To fit your document on a specific paper size, select Options in the Paper Handling drop-down menu in the Print Options dialog box (see “Print options” on page 26). Orientation You can select a portrait or landscape option.
Two-sided You cannot use the two sided printing options in this panel. Use the options in the Duplex panel instead. Refer to “Duplex” on page 28. SCHEDULER This option lets you choose whether to print your document immediately, or defer printing until later. You can also assign a priority to a print job. These features are useful if you are printing large documents that take a long time to print. PAPER HANDLING Page order You can choose to print your document in the normal page order (1,2,3..
COLORSYNC Color conversion For Color Conversion, Standard is the only option available for your printer model. Quartz Filter Choose a Quartz filter if you wish to apply a special effect to your print job, such as Sepia or Blue Tone. COVER PAGE Choosing a cover page may help you to identify your printed document in a large pile of paper. This is useful in a busy office with many people sharing the printer.
PAPER SOURCE This option allows you to select the paper tray to use for your print job. PRINT QUALITY Print quality Use this option to select the print resolution. The ProQ2400 setting produces the best graphic images, but these images can take longer to print. Photo Enhance Use Photo Enhance to significantly improve quality when printing images. The printer driver analyses any photographic images and processes them to improve the overall appearance.
COLOUR Colour mode COLOUR MODE DESCRIPTION Advanced Colour The driver selects the most appropriate color settings. Manual Allows you to manually adjust colour and black and white settings or select. Grayscale Convert all colours to shades of grey. Color matching COLOUR DESCRIPTION Monitor (6500K) Perceptual Optimised for printing photos. Colours are printed with emphasis on saturation. Monitor (6500K) Vivid Optimised for printing photos, but with even more saturated colours.
If the printed colours are too strong, reduce saturation and increase brightness. As a general rule, reduce saturation by the same amount as you increase brightness. For example, if you reduce saturation by 10, increase brightness by 10 to compensate. PRINTER SETUP OPTIONS PRINTER OPTIONS Media weight Select the thickness or type of paper in the printer. It is important to set this correctly as it affects the temperature at which the toner is fused to the paper.
PRINT CONTROL If you are using the Windows Print Control Server software to manage printers, enter your assigned user name and ID. This information is sent to the printer with your print job and is recorded by the printer. SUMMARY This option displays a summary of all selected print options for the current job.
COLOUR PRINTING (C801 AND C810 ONLY) The printer drivers supplied with your machine provide several controls for changing the colour output. For general use the automatic settings will suffice, providing reasonable default settings that will produce good results for most documents. Many applications have their own colour settings, and these may override the settings in the printer driver.
How your software application displays colour Some graphics applications such as Corel Draw or Adobe Photoshop may display colour differently from “Office” applications such as Microsoft Word. Please see your application’s on-line help or user manual for more information. Paper type The type of paper used can also significantly affect the printed colour. For example, a printout on recycled paper can look duller than one on specially formulated glossy paper.
SETTING THE COLOUR MATCHING OPTIONS 1. On the Colour tab select Advanced Colour (1) for colour matching. 1 1 2 2 WINDOWS 2. MAC Choose the Manual colour setting (2) and select from the following options: (a) Monitor (6500k) Perceptual Optimised for printing photographs. Colours are printed with emphasis on saturation. (b) Monitor (6500k) Vivid Optimised for printing photographs, but with even more saturated colours than the Monitor (6500k) Perceptual setting.
An example of using the Colour Swatch function: You wish to print a logo in a particular shade of red. The steps you would follow are: 1. Print a colour swatch, then select the shade of red that best suits your needs. 2. Take a note of the RGB value for the particular shade that you liked. 3. Using your program’s colour picker, enter these same RGB values, and change the logo to that colour. The RGB colour displayed on your monitor may not necessarily match what was printed on the colour swatch.
MENU FUNCTIONS - C801 AND C810 This section lists the menus accessed via the controls on the printer’s operator panel and displayed in the LCD window. OPERATOR PANEL 2 1 MENU READY R ATTENTION BACK C M Y ON LINE CANCEL 4 8 C M Y K 5 1. Ready LED ENTER K 6 ON:Ready to receive data. 3 7 2. Display Displays the printer status and any error messages. 4. On Line Button Switches between ONLINE and OFFLINE. Blinking:Processing data. OFF: Offline. 3. Menu Button Enters the Menu mode.
2. Use the up or down Menu buttons to move up and down through the items in the menu. When the item you want to change is displayed, press Enter to edit that item. An asterisk (*) appears next to the setting currently in effect. 3. Use the up or down Menu buttons to move up and down through the available settings for this item, and press Enter when the setting you want is displayed. An asterisk (*) will appear next to the setting, indicating that this setting is now in effect. 4.
MENUS INFORMATION MENU This menu provides a quick method of listing various items stored within the printer. ITEM ACTION EXPLANATION PRINT MENU MAP EXECUTE Prints complete menu listing with current settings shown. NETWORK EXECUTE Prints Network configuration information. DEMO1 EXECUTE Prints demonstration page containing graphics and text in colour and monochrome. USAGE REPORT EXECUTE Prints a report of total impressions and supply replacements.
ITEM SETTINGS EXPLANATION MONO-PRINT SPEED AUTO SPEED If the first page of a print job is black and white, the printer runs at 32ppm (pages per minute). When a colour page is detected the printer slows down to 30ppm (C810) or 26ppm (C801) for the rest of that job. MONO 32PPM This setting operates in the same way as AUTO SPEED, except that the printer runs at 32ppm until a colour page is detected.
ITEM SETTINGS EXPLANATION TRAY3 MEDIATYPE PLAIN LETTERHEAD TRANSPARENCY BOND RECYCLED CARD STOCK GLOSSY ROUGH Selects the type of media loaded in this tray (if installed). (see notes above for tray 1). TRAY3 MEDIAWEIGHT LIGHT MEDIUM LIGHT MEDIUM HEAVY Adjusts the printer for the weight of paper stock loaded in this tray (if installed). MPT PAPERSIZE A3 A4 SEF A4 LEF A5 SEF A6 B4 B5 SEF B5 LEF LEGAL 14 LEGAL 13.
COLOUR MENU The printer automatically adjusts colour balance and density at appropriate intervals, optimising the printed output for bright white paper viewed in natural daylight conditions. The items on this menu provide a means of changing the default settings for special or particularly difficult print jobs. Settings revert to their default values when the next print job is complete. ITEM DENSITY CONTROL SETTINGS EXPLANATION AUTO Selecting this will permit automatic adjustment of the colour density.
USB MENU This menu controls the operation of the printer’s USB data interface. ITEM SETTINGS EXPLANATION SOFT RESET ENABLE / DISABLE Enables or disables the SOFT RESET command. SPEED 12 / 480 Mps Selects the interface speed. SERIAL NUMBER ENABLE / DISABLE Specifies whether to ENABLE or DISABLE a USB serial number. The USB serial number is used to identify the USB device connected to your PC. NOTE: When you have changed any settings in the USB MENU, turn the printer OFF, then ON again.
ITEM SETTINGS EXPLANATION FACTORY DEFAULTS ENABLE EXECUTE Reloads the settings present when the unit was setup by the manufacturer. MAINTENANCE MENU This menu provides access to various printer maintenance functions. ITEM SETTINGS EXPLANATION MENU RESET EXECUTE Resets menus to default settings. SAVE MENU EXECUTE Saves the current menu settings. The last menu executed is saved and the menu previously saved is overwritten and erased.
ITEM DISPLAY EXPLANATION K DRUM LIFE C DRUM LIFE M DRUM LIFE Y DRUM LIFE REMAINING nnnnnn Percentage of life remaining in these consumable items. BELT LIFE REMAINING nnnnnn Percentage of belt life remaining. FUSER LIFE REMAINING nnnnnn Percentage of fuser life remaining. K TONER C TONER M TONER Y TONER REMAINING nnnnnn Cartridge size and current toner level. ADMINISTRATOR (BOOT) MENU This menu should only be changed by the System Administrators.
ITEM SUB-MENU SETTINGS EXPLANATION MAINTENANCE MENU ENABLE/ DISABLE Enables/disables the maintenance menu. If DISABLE is selected, this menu will not appear. USAGE MENU ENABLE/ DISABLE Enables/disables the usage menu. If DISABLE is selected, this menu will not appear. NEARLIFE STATUS ENABLE/ DISABLE Enables/disables the LED control when NearLife warning of a toner, drum, fuser, or belt occurs.
PRINT STATISTICS MENU This menu should only be changed by the System Administrators. In order to gain access to this menu, follow the instructions in “How to change the settings - Administrator” on page 38 but hold down the MENU UP button instead of the Enter button. This menu is in ENGLISH only (default settings in bold type). ITEM SETTINGS EXPLANATION Enter Password XXXX Enters a password to enter Print Statistics menu. The default value is "0000".
MENU FUNCTIONS - C821 AND C830 This section lists the menus accessed via the controls on the printer’s operator panel and displayed in the LCD window. OPERATOR PANEL 1 9 2 READY SHUT DOWN R /RESTART MENU HELP ATTENTION Ready To Print Power Save Toner C M BACK Y ENTER ON LINE CANCEL 4 8 K 10 5 1. Ready LED 6 ON: Ready to receive data. 3 7 2. Display Displays the printer status and any error messages. 4. On Line Button Switches between ONLINE and OFFLINE. BLINKING: Processing data.
HOW TO CHANGE THE SETTINGS - USER It should be noted that many of these settings can be, and often are, overridden by settings in the Windows printer drivers. However, several of the driver settings can be left at “Printer Setting”, which will then default to the settings entered in these printer menus. Where applicable, factory default settings are shown in bold type in the following tables. In the normal operating condition, known as “standby,” the printer’s LCD window will show “Ready to Print”.
9. When it is displayed, press the Enter button. 10. Using the MENU up button or MENU down button, identify the parameter as required. 11. Press the Enter button to enter an asterisk (*) on the right side of the setting selected. 12. Press the On Line button to switch to online. The machine will automatically re-boot. CONFIGURATION MENU ITEM Tray Count ACTION EXPLANATION Tray1 Select an item to display the total number of pages printed from the relevant tray.
PRINT INFORMATION MENU This menu provides a quick method of listing various items stored within the printer. ITEM ACTION EXPLANATION Configuration Execute Select execute to print out a configuration report. Network Execute Scroll down to this parameter and select execute to print out Network information. Execute Scroll down to this parameter and select execute to print out a demonstration page. Execute Scroll down to this parameter and select execute to print out a list of job files.
PRINT SECURE JOB NOTE: Only present if an optional Hard disk Drive (HDD) is fitted. ITEM Encrypted Job ACTION EXPLANATION Not Found Used for printing an encrypted authentication print job (Encrypted Job) stored in HDD. Print Delete After inputting a password, "Searching Job" is displayed until a job appropriate for the password is found. (Searching time increases in proportion to the number of jobs stored in HDD, and the printer may take up to 20 sec.
MENUS ITEM ACTION EXPLANATION Tray Configuration Paper Feed Tray1/MP Tray Select tray (default condition indicated by *) Select by scroll and Enter button. Note: Optional additional trays shown if fitted. Auto Tray Switch On/Off Switches Auto ON/OFF (default condition indicated by *). Select by scroll and Enter button. Tray Sequence Down/Up/Paper Feed Selects Tray sequence Down/Up/Paper feed Tray (default condition indicated by *). Select by scroll and Enter button.
ITEM ACTION EXPLANATION Tray Configuration (cont.) MP Tray Config Configure Paper Size/Media Type/Media Weight/Tray Usage. Defines default condition (indicated by *) Select by scroll and Enter button. Paper size: A3/A4 Short Edge A4 Long Edge A5/A6/B4/B5 SEF/ B5 LEF/Legal14/ Legal13.5/ Legal13/Tabloid/ Letter Short Edge/ Letter Long Edge/ *User type 1 to 5 are displayed only if registered in the host PC.
ITEM ACTION EXPLANATION System Adjust (cont.) Print Position Adjust Default: 0.00 Paper Black Settings -2/-1/0/+1/+2 Default: 0 Paper Color Settings -2/-1/0/+1/+2 Default: 0 Trans. Black Settings -2/-1/0/+1/+2 Default: 0 Trans. Color Settings -2/-1/0/+1/+2 Default: 0 SMR Setting +3/+2/+1/-1/ -2/-3/ Default: 0 Select from X Adjust/Y Adjust/Duplex X Adjust/Duplex Y Adjust (default condition indicated by *). Select by scroll and Enter button. Define measurement.
ADMIN SETUP ITEM SETTINGS EXPLANATION Enter Password xxxxxxxxxxxx Enter a password to gain entry to the Admin Setup menu. Password should be from 6 to 12 digits of alpha/numeric characters (or mix) The default value is "aaaaaa" Network Setup TCP/IP Enable Sets TCP/IP Protocol. Disable Enable: TCP/IP Protocol is available. Disable: TCP/IP Protocol is not available. IP Version IP v4 Set up the IP version. IP v4+v6 Operates with IPv4 for IPv4 (not valid with IPv6).
ITEM Network Setup (cont.) SNMP Network Scale SETTINGS EXPLANATION Enable Sets Enable/Disable of SNMP. Disable Enable: SNMP is available. Disable: SNMP is not available. TCP/IP or NetWare should be enabled. Normal When Normal is selected, the network can work effectively even when it is connected to a HUB that has a spanning tree feature. However, printer start up time gets longer when computers are connected with two or three small LANs.
ITEM Print Setup (cont.) Mono-Print Speed Default Orientation Form Length SETTINGS EXPLANATION Auto If the first page of a print job is black and white, the printer runs at 32ppm (pages per minute). When a colour page is detected the printer slows down to 30ppm (C830) or 26ppm (C821) for the rest of that job. Mono 32ppm This setting operates in the same way as AUTO SPEED, except that the printer runs at 32ppm until a colour page is detected.
ITEM PS Setup Network Protocol SETTINGS EXPLANATION ASCII/RAW Specifies PS communication protocol mode of data from NIC port. (In RAW mode, Ctrl-T is invalid). PS models only. Parallel Protocol ASCII/RAW Specifies PS communication protocol mode of data from Centronics port. (In RAW mode, Ctrl-T is invalid). PS models only. USB Protocol ASCII/RAW Specifies PS communication protocol mode of data from USB port. (In RAW mode, Ctrl-T is invalid). PS models only.
ITEM PCL Setup (cont.) True Black SETTINGS EXPLANATION On/Off Sets whether to use Composite Black (cmyk mixed) or Pure Black (K only) for the black (100%) in image data. OFF: Mode using Composite Black ON: Mode using Pure Black (PCL only) Pen Width Adjust On/Off When minimum width is specified in PCL, sometimes a 1dot line, looks broken. With PEN WIDTH Adjust set to ON, when the minimum width is specified, the line width will be emphasized so as to look wider than a 1-dot line.
ITEM IBM PPR Setup (cont.) SETTINGS EXPLANATION Fit to Letter Enable/Disable Sets the printing mode that can fit print data, equivalent to 11 inches (66 lines), in the LETTER-size printable area. Text Height Same/Diff Sets height of a character. SAME: Regardless of CPI, same height DIFF: According to CPI, character heights vary. EPSON FX Setup Continuous Paper Mode On/Off Sets printer for using continous feed stationary.
ITEM Color Setup Ink Simulation SETTINGS EXPLANATION Off SWOP The machine has its own process simulation engine which simulates standard colors in the printer. Euroscale This function is available only with PS language jobs. Japan UCR Low Selects limitation to the toner layer thickness. Medium If paper curl occurs in dark printing, selecting MEDIUM or LIGHT sometimes helps reduce this curl. High UCR = Under Color Removal.
ITEM HDD Setup SETTINGS EXPLANATION This item is displayed only if a HDD (option) is installed. Initialize Execute Initializes the HDD to the factory default setting. Machine performs partition-division, and initializes each partition. When this menu is executed, the following confirmation message appears. Are You Sure? Yes/No If No is selected, you will return to the previous menu. If Yes is selected, the following confirmation message appears.
ITEM HDD Setup (cont.) Format Partition SETTINGS EXPLANATION PCL Formats a specified partition. Common When the Enter button is pressed, the following confirmation message appears. PS Are You Sure? Yes/No If No is selected, you will return to the previous menu. If Yes is selected, the following confirmation message appears. Execute Now? Yes/No If No is selected, you will return to the previous menu.
CALIBRATION ITEM SETTINGS EXPLANATION Auto Density Mode On/Off Enables/disables automatic density adjustment. Adjust Density Execute If Execute is selected, the printer will immediately adjust density and reflect it in TRC compensation. This adjustment must be executed when the printer is idling. It can become invalid if executed in any other state. Adjust Registration Execute When this menu is selected, the printer performs AutoAdjust Registration.
ADMINISTRATOR (BOOT) MENU This menu should only be changed by the System Administrators. In order to gain access to this menu, follow the instructions in “How to change the settings - Administrator” on page 49. This menu is in ENGLISH only (default settings in bold type). Parallel setup This menu controls the operation of the printer’s Parallel data interface. ITEM SETTINGS Enter Password xxxxxxxxxxxx EXPLANATION Enter a password to gain entry to the Admin menu.
NOTE When you have changed any settings in the USB MENU, turn the printer OFF, then ON again. Security setup Only available when a Hard Disk (option) is fitted. ITEM SETTINGS EXPLANATION Job Limitations Off Job limitation mode control. Encrypted Jobs other than specified ones are rejected. Job Reset Cipher Key Execute Resets a cipher key to be used on an encrypted hard disk. When this processing is done, all data stored on the hard disk cannot be restored.
ITEM SETTINGS EXPLANATION Erase HDD Execute Deletion of all data stored in the hard disk. DoD 5220.22-M sanitizing formula is used for clearing the disk. The machine will restart after changing setup. The following message appears after pressing the Enter switch. Are You Sure? Yes No If NO is selected, you will be returned to the source menu If Yes is selected the procedure for clearing disk will start immediately after the machine reboots.
PRINT STATISTICS MENU This menu should only be changed by the System Administrators. In order to gain access to this menu, follow the instructions in “How to change the settings - Administrator” on page 49, but hold down the Menu button instead of the Enter button. This menu is in ENGLISH only (default settings in bold type). ITEM SETTINGS Enter Password XXXX EXPLANATION Enters a password to enter Print Statistics menu. The default value is "0000".
MAINTENANCE REPLACING CONSUMABLE ITEMS This section explains how to replace consumable items when due. NOTE: When the LCD display indicates TONER LOW, or if print appears faded, first open the top cover and try tapping the cartridge a few times to evenly distribute the toner powder. This will enable you to obtain the best "yield" from your toner cartridge.
2. Note the positions of the four toner cartridges (a) and image drums (b). It is essential that they go back in the same order. a b 3. Pull the coloured toner release lever (a) on the cartridge to be replaced fully towards the front of the printer. b a 4. Lift the right-hand end of the cartridge and then draw the cartridge to the right to release the left-hand end as shown, and withdraw the toner cartridge (b). 5.
7. Gently shake the new cartridge from end to end several times to loosen and distribute the toner evenly inside the cartridge. 8. Remove the wrapping material and peel off the adhesive tape from the underside of the cartridge. 9. Holding the cartridge by its top centre with the coloured lever to the right, lower it into the printer over the image drum unit from which the old cartridge was removed. 10.
IMAGE DRUM REPLACEMENT CAUTION! Static sensitive devices, handle with care. The printer contains four image drums: cyan, magenta, yellow and black. 1. Press the cover release and open the printer’s top cover fully. WARNING! If the printer has been powered on, the fuser will be hot. This area is clearly labelled. Do not touch. 2. Note the positions of the four cartridges (a) and image drums (b). It is essential that they go back in the same order. a b 3.
4. Put the assembly down gently onto a piece of paper to prevent toner from marking your furniture and to avoid damaging the green drum surface. CAUTION! The green image drum surface at the base of the cartridge is very delicate and light sensitive. Do not touch it and do not expose it to normal room light for more than 5 minutes. If the drum unit needs to be out of the printer for longer than this, please wrap the cartridge inside a black plastic bag to keep it away from light.
9. Push the coloured release lever away from you to lock the toner cartridge onto the new image drum unit and release toner into it. 10. Holding the complete assembly by its top centre, lower it into place in the printer, locating the pegs at each end into their slots in the sides of the printer cavity. 11. Finally, close the top cover and press down firmly at both sides so that the cover latches closed.
TRANSFER BELT REPLACEMENT The belt unit is located under the four image drums. Switch off the printer and allow the fuser to cool for about 10 minutes before opening the cover. 1. Press the cover release and open the printer’s top cover fully. WARNING! If the printer has been powered on, the fuser will be hot. This area is clearly labelled. Do not touch. 2. Note the positions of the four toner cartridges (a) and image drums (b).It is essential that they go back in the same order. a b 3.
4. Locate the two fasteners (a) at each side of the belt and the lifting bar (b) at the front end. a b a 5. Turn the two fasteners 90° to the left. This will release the belt from the printer chassis. 6. Pull the lifting bar (b) upwards so that belt tilts up towards the front, and withdraw the belt unit from the printer. 7. Lower the new belt unit into place, with the lifting bar at the front and the drive gear towards the rear of the printer.
FUSER REPLACEMENT The fuser is located inside the printer just behind the four image drum units. WARNING! If the printer has recently been powered on, some fuser components will be very hot. Handle the fuser with extreme care, holding it only by its handle, which will only be mildly warm to the touch. A warning label clearly indicates the area. If in doubt, switch the printer off and wait at least 10 minutes for the fuser to cool before opening the printer cover. 1. Switch off the printer. 2.
9. Push the retaining lever (b) towards the rear of the printer to lock the fuser in place. b 10. Finally, close the top cover and press down firmly at both sides so that the cover latches closed. 11. Switch the printer ON.
CLEANING CAUTION! Use a clean, moist, lint-free cloth for cleaning. Do not use benzine, thinners or alcohol as a cleaning agent. ...THE UNIT CASING 1. Switch the printer off. 2. Wipe the unit surface with a soft cloth moistened sparingly with water or neutral detergent. 3. Use a soft dry cloth to dry the unit surface. ...THE LED HEAD Clean the LED head when printing does not come out clearly, has white lines or when text is blurred. 1. Switch off the printer and open the top cover. 2.
...THE PAPER FEED ROLLERS CAUTION! Use a clean, moist, lint-free cloth for cleaning. Do not use benzine, thinners or alcohol as a cleaning agent. Clean the paper feed rollers if paper jams frequently occur. 1. Remove items like a wrist watch or bracelet. 2. Switch the printer off. 3. Remove the paper tray from the printer. 4. Gaining access through the gap left by paper tray, wipe the paper feed rollers with a clean, lint-free cloth moistened with water. 5. Wipe the feed roller on the paper tray.
INSTALLING UPGRADES This section explains how to install optional equipment into your printer. This includes: > duplex (two-sided printing) unit; page 83: > additional RAM memory page 84 > hard disk drive.
DUPLEX UNIT The duplex unit adds the function of two-sided printing, using less paper and making large documents easier to handle. It also enables booklet printing, which uses even less paper and makes large documents even easier to handle. The duplex unit slides straight into the rear of the printer and requires no tools to install. 1. Unpack the new unit and remove any transit material from it. 2. Switch the printer off. It is not necessary to disconnect the AC power cable. 3.
MEMORY UPGRADE (C821 AND C830) The basic printer model comes equipped with 256MB of main memory. This can be upgraded with an additional memory board of 256MB or 512MB, giving a maximum total memory capacity of 768MB. 1. Switch the printer off and disconnect the AC power cable. 2. Press the cover release (a) and open the printer’s top cover fully. WARNING! If the printer has been powered on recently, the fuser will be hot. This area is clearly labelled. Do not touch. 3.
7. Notice that the memory board has a small cutout in the edge connector, which is closer to one end than the other. 8. Identify the RAM expansion slot in the printer. 9. If the RAM expansion slot already contains a memory upgrade board, that board will have to be removed before you can install the new one. To remove it, proceed as follows, otherwise skip to step 10. 10. (a) Grip the board firmly by its short edges and pull it out of the slot.
15. Reconnect the AC power cable and switch the printer on. 16. When the printer is ready, print a menu map as follows: 17. (a) Press the Enter button. (b) Press the Menu up button then the Enter button to select the Print Information menu. (c) Select Configuration with the Enter button. (d) Press the Enter button once more to execute the Configuration menu. (e) When the Configuration map is printed, press On Line to exit the menu system. Examine the first page of the menu map.
HARD DISK DRIVE (C821 AND C830) The optional internal hard disk drive (HDD) enables collating of printed pages and can be used to store overlays and macros, fonts, and secure or proof documents waiting to be printed. 1. Switch the printer off and disconnect the AC power cable. 2. Press the cover release and open the printer’s top cover fully. WARNING! If the printer has been powered on recently, the fuser will be hot. This area is clearly labelled. Do not touch. 3.
6. Plug the end of the connecting cable (a) into the disk unit connector (b) in the printer. b a c 7. Tighten the two thumbscrews (c). 8. Close the top of the side cover up to the printer and refit the securing screw removed in step 4. 9. Close the front cover and the top cover, pressing down firmly at each side to latch it closed. 10. All that remains is to adjust the printer driver to make full use of the new features (“Adjusting printer drivers” on page 90). 11.
ADDITIONAL PAPER TRAY(S) 1. Switch the printer off and disconnect the AC power cable. 2. Place additional paper tray(s) on desired location. 3. Observing safety rules for lifting and, using locating guides (a), place printer on top of the additional paper tray(s). a a 4. Re-connect the AC power cable and switch the printer ON. All that remains is to adjust the printer driver to make full use of the new features (“Adjusting printer drivers” on page 90).
ADJUSTING PRINTER DRIVERS Once your new upgrade has been installed, you may need to update the printer driver so that the additional features are available to your applications. Remember that if your printer is shared between users on different computers, the driver must be adjusted on each user’s machine. The illustrations shown here are for Windows XP. Other Windows versions may appear slightly different, but the principles are the same.
Tiger (Mac OS X 10.4) 1. Open the Mac OS X Print & Fax Preferences. 2. Ensure your machine is selected. 3. Select Printer Setup... 4. Select the menu and choose Installable Options... 5. Select all hardware options appropriate to your machine and click Apply Changes…. Panther (Mac OS X 10.3) 1. Open the Mac OS X Print & Fax Preferences. 2. Select Printing. 3. Select Set Up Printers... 4. Ensure your machine is selected and select Show Info... 5.
TROUBLESHOOTING Provided that you follow the recommendations in this guide on the use of print media, and you keep the media in good condition prior to use, your printer should give years of reliable service. However, paper jams occasionally do occur, and this section explains how to clear them quickly and simply. Jams can occur due to paper misfeeding from a paper tray or at any point on the paper path through the printer.
PAPER SENSOR ERROR CODES 382 381 380, 400 390 383 370 391 373 392 371 372 CODE # LOCATION CODE # LOCATION 370 Duplex unita 382 Paper exit 371 Duplex unita 383 Duplex unita 372 Duplex unita 390 MP Tray 373 Duplex unita 391 Paper Tray 380 Paper feed 392 2nd Paper traya 381 Paper path 400 Paper size a. If fitted. CLEARING PAPER JAMS 1. If a sheet is well advanced out of the top of the printer, simply grip it and pull gently to draw it fully out.
3. Note the positions of the four toner cartridges (a) and image drums (b). It is essential that they go back in the same order. a b It will be necessary to remove the four image drums (b) to gain access to the paper path. 4. Holding it by its top centre, lift the image drum, complete with its toner cartridge, up and out of the printer. 5. Put the assembly down gently onto a piece of paper to prevent toner from marking your furniture and to avoid damaging the green drum surface, and cover.
6. Repeat this removal procedure for each of the remaining image drum units. 7. Look into the printer to check whether any sheets of paper are visible on any part of the belt unit. 4 3 2 1 CAUTION! Do not use any sharp or abrasive objects to separate sheets from the belt. This may damage the belt surface. (a) To remove a sheet with its leading edge at the front of the belt (1), carefully lift the sheet from the belt and pull it forwards into the internal drum cavity and withdraw the sheet.
(d) To remove a sheet in the fuser; pull the retaining lever (a) towards the front of the printer to release the fuser. Withdraw the fuser unit using the handle (b). Lift the fuser pressure release levers (c) up and press toward the rear to release the fuser’s grip on the sheet. Pull the trapped paper from the fuser. c b a (e) Replace fuser unit into the machine and move locking lever (a) toward the rear of the machine. b a 8.
Holding the complete assembly by its top centre, lower it into place in the printer, locating the pegs at each end into their slots in the sides of the printer cavity. 9. Lower the top cover but do not press down to latch it closed yet. This will protect the drums from excessive exposure to room lighting while you check the remaining areas for jammed sheets. 10. Open the rear exit tray (a) and check for a sheet of paper in the rear path area (b). b a > Pull out any sheets found in this area.
13. Pull down the MP Tray using the depressions (b). Lift the front cover release lever and lower the front cover. b b 14. Check inside the cover for sheets in this area and remove any that you find, then close the cover. 15. Pull out the paper tray(s) and ensure that all paper is stacked properly, is undamaged, and that the paper guides are properly positioned against the edges of the paper stack. When satisfied, replace the tray. 16.
DEALING WITH UNSATISFACTORY PRINTING SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE Vertical white lines can be seen on the printed page. The LED head is dirty. Wipe the LED head with a soft, lint-free cloth. The toner is low. Open the top cover and tap the cartridge a few times to evenly distribute any remaining toner. If symptoms persist, replace the toner cartridge. Foreign materials may be present in the image drum. Replace the image drum cartridge.
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE Horizontal Lines and spots appear periodically. When the interval is about 94mm (4in), the image drum (the green tube) is damaged or dirty. Wipe it lightly with a soft cloth. Replace the image drum cartridge when it is damaged. When the interval is about 30mm (1.2in), there may be foreign particles in the image drum cartridge. Open/close the top cover, and print again. When the interval is about 86mm (3.4in), the fuser unit is damaged. Replace the fuser unit.
SPECIFICATIONS C801 C810 C821 C830 - N34240B N34240B N34241B N34241B ITEM SPECIFICATION Dimensions 485 x 579 x 345mm (W x D x H) without Duplex unit Weight 36Kg approx. (without Duplex unit) Power supply 220 to 240VAC @ 50/60 Hz ± 2% Power consumption Operating: <1350W peak; <570 W av. (25°C) Idle: 200 W typical (25°C) Power saving a: <15W (C801/C810) <17W (C821/C830) Operating environment Operating 10 to 32 °C/20 to 80% RH (optimum 25 °C wet, 2 °C dry) Off: 0 to 43 °C/10 to 90% RH (optimum 26.
INDEX B Belt how to replace .................. 76 life remaining.................... 45 Menu functions - C821 and C830 Admin Setup ..................... 56 Administrator (Boot) Menu66 Language Setup ......... 68 Parallel Setup ............ 66 Power Setup .............. 68 Print Statistics Menu ... 69 Security Setup ........... 67 Storage Setup............ 68 Storage System ......... 67 USB Setup................. 66 Calibration ........................ 65 C Cleaning the feed rollers .......
OKI CONTACT DETAILS Oki Systems (UK) Limited 550 Dundee Road Slough Trading Estate Slough, SL1 4LE Tel: 44 (0) 1753 819819 Fax: 44 (0) 1753 819899 http://www.oki.co.uk Oki Systems Ireland Limited The Square Industrial Complex Tallaght, Dublin 24, Ireland Tel: +353 1 4049590 Fax: +353 1 4049591 http://www.oki.ie Technical Support: Tel: +353 1 4049570 Fax: +353 1 4049555 E-mail: tech.support@oki.ie OKI Systems (Ireland) Ltd.
