Operation Manual

Troubleshooting > 62
Printing is light. The toner cartridge is not properly
seated.
Reinstall the toner cartridge.
The toner is low. Replace the toner cartridge.
The paper is moist. Use paper stored in proper
temperature and humidity conditions.
The paper is not suitable for the
printer.
Use recommended paper.
Thickness and type of paper are
inappropriate.
Set a proper value for media weight
and media type in the menu setup, or
set one value thicker for media weight.
Recycled paper is being used. Set one value thicker for media weight
in the menu setup.
Partially faded images.
White spots and lines
appear in solid printing.
Paper is moist or dry. Use paper stored in proper
temperature and humidity conditions.
Vertical lines appear. The image drum cartridge is
damaged.
Replace the image drum cartridge.
The toner is low. Replace the toner cartridge.
Horizontal Lines and spots
appear periodically.
When the interval is about 94mm
(4in), the image drum (the green
tube) is damaged or dirty.
Wipe it lightly with a soft cloth. Replace
the image drum cartridge when it is
damaged.
When the interval is about 42mm
(1.5in), there may be foreign
particles in the image drum
cartridge.
Open/close the top cover, and print
again.
When the interval is about 87mm
(3.5in), the fuser unit is damaged.
Replace the fuser unit.
The image drum cartridge has been
exposed to light.
Replace the image drum cartridge if the
problem is not resolved.
White area of paper is
lightly stained.
Paper contains static. Use paper stored in proper
temperature and humidity conditions.
Too thick paper is used. Use thinner paper.
The toner is low. Replace the toner cartridge.
Periphery of the letters is
smudged.
The LED head is dirty. Wipe the head with LED lens cleaner or
with a soft cloth.
Toner comes off when it is
rubbed.
The thickness and type of the paper
are incorrectly set.
Set the correct value of media type and
media weight in the menu setup or set
one value thicker for media weight.
Recycled paper is used. Set one value thicker for media weight
in the menu setup.
Glossiness is not uniform. The thickness and type of the paper
are incorrectly set.
Set the correct value of media type and
media weight in the menu setup or set
one value lighter for media weight.
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE