Copyright Information Copyright © 2008 by Oki Data. All Rights Reserved Document Information ________________________________ C9650 User’s Guide P/N 59306401 Revision 1.2 August, 2008 Disclaimer__________________________________________ Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. The manufacturer assumes no responsibility for the results of errors beyond its control.
CONTENTS Notes, cautions and warnings! . . . . . . . . . . . . . . . . 6 Safety warnings . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . Features . . . . . . . . . . . . . . . . . . . . . . . . . . . About this guide. . . . . . . . . . . . . . . . . . . . . . Software supplied. . . . . . . . . . . . . . . . . . . . . Online usage . . . . . . . . . . . . . . . . . . . . . . Printing pages . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the parallel interface . Connecting the USB interface . . . Connecting the network interface Using the Drivers CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 47 48 49 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Using the printer . . . . . . . . . . . . . . . . . . . . . . . . 50 Consumables and maintenance . . . . . . . . . . . . . Checking consumable/maintenance item usage . .
Appendix A – Display Panel Messages . . . . . . . . 105 Appendix B – Menu system . . . . . . . . . . . . . . . . Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . Print Page Count . . . . . . . . . . . . . . . . . . . . . Finisher Count . . . . . . . . . . . . . . . . . . . . . . . Supplies Life . . . . . . . . . . . . . . . . . . . . . . . . Network . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper Size in Tray . . . . . . . . . . . . . . . . . . . . System. . . . . . . . . . . .
NOTES, CAUTIONS AND WARNINGS! NOTE A note provides additional information to supplement the main text. CAUTION! A caution provides additional information which, if ignored, may result in equipment malfunction or damage. WARNING! A warning provides additional information which, if ignored, may result in a risk of personal injury. SAFETY WARNINGS Please be careful to read and understand the safety warnings on the following pages before operating the printer.
WARNING! Ensure all warning and instruction labels on the product are read, understood and followed in order to prevent any risk of injury. Ensure this and all other documentation is both read carefully and retained for future reference. This printer unit weighs 167.5 lbs (76kg). 3 people are required to lift the printer safely and prevent any risk of personnel injury. The product must be placed on a flat solid surface strong enough to support its weight to prevent any risk of injury.
WARNING! This product has an earthed plug as a safety feature and will only connect to an earthed socket. Do not attempt to defeat the earthing or there is a risk of fire or shock. If using an extension cable or power strip ensure that the total current rating (amperes) of all connected equipment is less than the maximum rating of the extension cable, power strip or wall outlet. Otherwise fire or shock may occur. Ensure the power cable is routed so as not to be damaged or cause a trip hazard.
WARNING! Use only the power cable supplied. Using a power cable not intended for this product may lead to fire or electric shock. To avoid risk of fire and electric shock, do not use the power cable supplied with this product for any other electrical equipment. If you do not connect the power cord or any other cables only as directed in the User's Guide, this may result in a fire. Ensure loose clothing and hair are kept clear of moving parts when printer is in operation to prevent possible risk of injury.
WARNING! If any liquid (for example water) is allowed to enter the printer, there is a risk of fire. Unplug the mains connector and contact your dealer. Do not place containers containing liquid on the printer as electric shock, fire and/or injuries may occur. If any foreign objects (for example clips) are allowed to enter the printer, there is a risk of electric shock, fire and/or injury. Unplug the mains connector before removing the object.
WARNING! Risk of explosion if battery is replaced by an incorrect type. Do not touch the battery. Printer battery should not require replacement during the life of the printer. After installing additional memory or a hard disk drive, the cover door must be closed and secured to prevent risk of fire. Take care with toner powder. If swallowed induce vomiting and seek medical attention. Never attempt to induce vomiting if person is unconscious. Take care with toner powder.
INTRODUCTION Congratulations on buying an Oki color printer. Your new printer is designed with advanced features to give you clear, vibrant color prints and crisp black and white pages at high speed on a range of print media for the office. There are three different models available: C9650n, C9650dn, C9650hdn, where n denotes networking capability, d denotes duplex unit installed, and h denotes hard disk drive installed.
Additionally, the following optional features are available: > Automatic two-sided (duplex) printing for economical use of paper and compact printing of larger documents NOTE This optional feature is only applicable to the C9650n. > Hard disk drive enables spooled and verified printing NOTE This optional feature is only applicable to the C9650n and C9650dn.
ABOUT THIS GUIDE NOTE Images used in this manual may include optional features that your printer does not have installed. This manual is your user’s guide (check the web site, my.okidata.com, for the most up-to-date version) for your printer and forms part of the overall user support listed below: > Setup Poster: for quick step by step visual setup of your printer This is a paper document that is packaged with the printer.
> Online Help: online information accessible from the printer driver and utility software. SOFTWARE SUPPLIED CDs: > Drivers and Utilities Contains drivers and application software for use by a general user. > Network and Administrator Utilities Contains software for use by system administrators.
ONLINE USAGE This guide is intended to be read on screen using an Adobe Acrobat Reader. Use the navigation and viewing tools provided in Acrobat. You can access specific information in two ways: > In the list of bookmarks down the left hand side of your screen, click on the topic of interest to jump to the required topic. (If the bookmarks are not available, use the “Contents” on page 3 PRINTING PAGES The whole manual, individual pages, or sections may be printed. The procedure is: 1.
(c) 3. [Pages from] and [to], (3), for the range of pages you specify by entering their page numbers. Click on [OK].
PRINTER AND PAPER OVERVIEW OPENING AND CLOSING THE TOP COVER CAUTION! To gain access to the inside of the printer, ensure that the top cover is fully opened. To open the top cover, squeeze the top cover handle (1) to release the catch and raise the cover.
To close the top cover, push gently (1) until the cover stops midway and then push harder (2) to close the cover completely. Ensure that the cover is securely closed. 1 2 IDENTIFYING MAJOR COMPONENTS The major components of your printer are identified in the graphics below. 1. Paper holding arm 2. Top cover (face-down stacker) 3. MP Tray (multi-purpose tray) 4. Tray 1 side cover 5. Paper size label 6. Paper gauge 7. Tray 1 (paper tray) 8.
9. Top cover handle 1 2 3 9 8 7 6 4 5 10. Face-down stacker 11.
12. Face-up stacker 10 12 11 13. Interface unit 14.
15. Parallel interface connector 16. USB interface connector 17. Power connector 18. Ventilation openings 14 15 18 17 13 16 19. Image drum cartridge and toner cartridge (Cyan) 20.
21. Image drum cartridge and toner cartridge (Yellow) 22. Image drum cartridge and toner cartridge (Black) 23. Toner cartridge 24. Image drum cartridge 25. Fuser unit 26. LED heads 19 26 20 25 21 22 23 24 27. Belt unit 28.
29.
PAPER RECOMMENDATIONS Your printer will handle a variety of print media, including a range of paper weights and sizes, transparencies and envelopes. This section provides general advice on choice of media, and explains how to use each type. The best performance will be obtained when using standard weight 20 – 24 lb (75 – 90 g/m²) paper designed for use in copiers and laser printers.
PAPER INPUT AND OUTPUT INFORMATION The following table relates paper parameters to input trays (Tray 1 to Tray 5 (numbering from the top) and MP Tray) and to output areas (Face-down stacker and Face-up stacker). TYPE SIZE WEIGHT Plain paper A3, A3 Nobi, A3 Wide, A4, A5, A6, B4, B5, Letter, Legal 13, Legal 13.5, Legal 14, Executive, Tabloid, Tabloid Extra 17 – 57 lb Custom W: 3.94 – 12.
TYPE SIZE WEIGHT Transparencies A4, Letter 0.004 in Glossy paper INPUT/ OUTPUT Tray 1 or MP Tray Face-up Stacker TRAYS AND STACKERS TRAYS 1 TO 5 Tray 1 is the standard blank paper input tray and can hold up to 530 sheets of 20 lb (75 g/m²) paper. Additional trays, to give a total of five, can be added as an option to give a total tray capacity of 2650 sheets of 20 lb (75 g/m²) paper.
FACE-DOWN STACKER The face-down stacker on the top of the printer can hold up to 500 sheets of 20 lb (80 g/m²) standard paper, and can handle paper stocks from 17 – 57 lb (64 – 216 g/m²). Pages printed in reading order (page 1 first) will be sorted in reading order (last page on top, facing down). FACE-UP STACKER The face-up stacker should be opened and the tray extension pulled out when required for use.
TRAY AND STACKER EXAMPLES LOADING TRAYS 1 TO 5 Tray 1 is used in the following example. 1. Pull out the tray. 2. Press the paper rear stopper tab (1) and adjust the tab to the required paper size. 1 3. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush.
4. Load the paper (face down and top edge towards the right for letterhead paper), press the tab (2) on the paper guide and adjust the guides (3) for a snug fit to the paper. To avoid paper jams: • Do not leave space between the paper and the guides and rear stopper. • Do not overfill the paper tray. Capacity depends on the paper type. • Do not load damaged paper. • Do not load paper of different sizes or types at the same time.
5. Gently push the tray back into the printer. USING THE MP TRAY 1. Squeeze the handle (1) and open the multi-purpose tray.
2. Fold out the paper support section and swivel out the extension supports (2). 3 2 3. Adjust the paper guides (3) to the size of the paper being used. 4. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush. 5. Load the paper. • For single-sided printing on letterhead, load the paper into the multi-purpose tray with pre-printed side up and top edge into the printer.
the printer. (The duplex unit must be installed for this function.) • Envelopes should be loaded face-up with long edge into the printer. Do not select duplex printing on envelopes. • Do not leave space between the paper and the guides. • Do not exceed the paper capacity of approximately 230 sheets, 100 transparencies or 25 envelopes. Maximum stacking depth is 1 in.
USING THE STACKERS Face-down stacker When the face-up stacker (1) on the left side of the printer is closed (its normal position), paper is ejected to the face-down stacker on the top of the printer. 1 Face-up stacker The face-up exit path is used for heavy paper (cardstock etc.), envelopes, transparencies, and labels. 1. Open the stacker (1).
2. Flip out the paper support (2). 2 3. Swivel out the paper support extension (3).
CONTROL PANEL The control panel can be swivelled to 90° (maximum) upwards from its base position (1) as required for ease of use. 1 BUTTONS AND LIGHTS The parts of the control panel are identified and briefly explained below: 1. Shutdown/Restart button Hold down for more than 2 seconds for a soft shutdown. You can then press this button again for a restart or use the Power switch to turn off the printer completely.
2. Ready light On: indicates ready to print Flashing: indicates processing print data Off: indicates unable to receive data (offline) 3. Attention light Off: indicates normal operation Flashing: indicates error(s) present but printing can continue On: indicates error(s) present and printing cannot continue 4. Display panel Displays status and setup information for the printer and user help information in your chosen language 5.
DISPLAY PANEL MESSAGES There are four types of display panel message: > Status information > Menu (functions) information > Configuration information > Help information STATUS INFORMATION Status information is associated with three printer states: In the Information state, such as idling or printing, the printer is able to process print jobs. In the Warning state, the printer has encountered some minor problem but is still able to process print jobs.
Restart). Available to support staff to allow printer configurations and special functions to be set. CONFIGURATION INFORMATION Configuration information displays printer configuration information such as internal firmware versions. Menu options at each level can be scrolled through by moving the highlight with the Up-arrow/Down-arrow buttons and a highlighted option at that level can be selected by pressing the Enter button.
The steps involved in using the menus are typically as follows: 1. Ensure that the display panel indicates that the printer is ready to print. 2. Enter User menu mode by pressing either the Enter button or the Up-arrow or Down-arrow button and press the latter two repeatedly until the desired menu is highlighted in the displayed list. 3. Press the Enter button to select this menu. 4. Press the Up-arrow or Down-arrow buttons repeatedly until the desired Item is highlighted. 5.
GETTING STARTED This section provides information to help you get started with using your printer.
> above your printer: 70cm 28in TURNING OFF/ON TURNING OFF No hard disk drive installed 1. If a hard disk drive is NOT installed, use the On/Off switch.
Hard disk drive installed 1. If your printer has a hard disk drive installed, hold down the Shutdown/Restart button (1) on the control panel for more than 2 seconds to start the shutdown process. 1 2. When the display panel shows that you can either turn off or restart the printer, use the On/Off switch to turn off the printer.
TURNING ON NOTE If the display panel shows that you can either turn off or restart the printer, press Shutdown/Restart to turn on the printer. 1. If the printer is turned off (no power), use the On/Off switch to turn on the printer. CHANGING THE DISPLAY LANGUAGE The default language used by your printer for display messages and for report printing is English. If required, this can be changed using the Panel Language Download Utility located on the installation CD under Optional Utilities.
CHECKING CURRENT SETTINGS Carry out the following steps to generate a Configuration report (Menu Map) to confirm that your printer is correctly configured. 1. Ensure that there is Letter paper in Tray 1 (to be used in this operation). 2. Ensure that the display panel indicates that the printer is ready to print. 3. Press the Up-arrow or Down-arrow buttons repeatedly until Print Information is highlighted. 4. Press the Enter button to select Print Information. 5.
INTERFACES AND CONNECTION Your printer is equipped with a selection of data interfaces: > Parallel – For direct connection to a PC. This port requires a bi-directional (IEEE 1284 compliant) parallel cable. > USB – This port requires a cable conforming to USB version 2.0 or above. The printer may not work if a USB- compatible device is connected concurrently with other USB-compatible machines. When connecting multiple printers of the same type, they appear as *****, ***** (2), ***** (3), etc.
CONNECTING THE PARALLEL INTERFACE 1. Turn off the printer and the computer. 2. Connect a parallel cable between the printer and computer. 3. Turn on the printer and then the computer. CONNECTING THE USB INTERFACE Do not connect the USB cable at this time. You will be instructed when to connect the USB cable when you run the Drivers CD. If you are connecting your printer directly to a stand alone computer proceed to the section entitled “Printer Drivers”.
CONNECTING THE NETWORK INTERFACE CAUTION! Do not connect a USB cable into the network interface connector as this may lead to malfunction. 1. Turn off the printer and the computer. 2. Install the Ferrite core to the Ethernet cable as shown.
3. Connect an Ethernet cable between the printer and an Ethernet hub. 4. Turn on the printer and then the computer. If your printer is to be installed as a network printer, please refer to the relevant section in the Software Installation Guide and Configuration Guide for further details on how to configure the network connection before installing the printer drivers. NOTE Administrator’s authority is required when installing a network connection.
OPERATION USING THE PRINTER For full details of how to use the printer and any optional accessories to print jobs efficiently and effectively, please refer to the Printing Guide.
CONSUMABLES AND MAINTENANCE This section explains how to replace consumable and maintenance items when due. As a guide, the life expectancy of these items is: > Black Toner — 18,500 Letter pages at 5% coverage. > Cyan, Magenta, Yellow Toner— 16,500 Letter pages at 5% coverage The printer is shipped with sufficient toner for 7,500 Letter pages in the print cartridges of which 1 – 2,000 Letter pages of toner are used to charge the image drum.
CONSUMABLE ITEM ORDER INFORMATION ITEM LIFE ORDER NUMBER Toner, Black 18,500 Letter pages @ 5% 42918984 Toner, Cyan 16,500 Letter pages @ 5% 42918983 Toner, Magenta 16,500 Letter pages @ 5% 42918982 Toner, Yellow 16,500 Letter pages @ 5% 42918981 Image drum, Black 42,000 Letter pages avg 42918168 Image drum, Cyan 42,000 Letter pages avg 42918167 Image drum, Magenta 42,000 Letter pages avg 42918166 Image drum, Yellow 42,000 Letter pages avg 42918165 Staples 3 x 3000 staples 42937
REPLACING CONSUMABLES/MAINTENANCE ITEMS Each consumable or maintenance item comes complete with its own installation details which give full instructions on replacement. You are advised to follow these instructions carefully. CAUTION! Only use genuine Oki Original consumables to ensure the best quality and performance from your hardware. Non-Oki Original products may damage your printer’s performance and invalidate your warranty. Specifications subject to change without notice. All trademarks acknowledged.
2. With an LED lens cleaner or soft cloth, gently wipe each of the four heads (1). Move the cleaner as shown, using a clean section of the cleaner with each pass. Be careful not to damage the guards (2). 1 3. Close the top cover.
CLEANING THE PAPER FEED ROLLERS Clean the paper feed rollers if paper jams frequently occur. 1. Remove items like a wrist watch or bracelet and follow the correct steps to turn the printer off depending on whether a hard disk drive is installed. 2. Open Tray 1 side cover and pull out the paper guide plate (1).
3. Remove Tray 1 completely from the printer. 4. Gaining access through the gap left by Tray 1, wipe the 3 paper feed rollers (2) with a soft cloth lightly moistened with water. 2 5. Replace Tray 1.
6. Return the paper guide plate to its original position and close Tray 1 side cover. 7. Turn on the printer.
CLEANING THE PRINTER CASING 1. Follow the correct steps to turn the printer off depending on whether a hard disk drive is installed. 2. Wipe the printer surface with a soft cloth moistened sparingly with water or neutral detergent. 3. Use a soft dry cloth to dry the printer surface.
4. Turn on the printer. EMPTYING THE PUNCH CHIP BOX (PUNCH UNIT OPTIONAL ACCESSORY) When the display panel indicates that the punch chip box is full, empty the box as follows: 1. Operate the Finisher lever and move the Finisher away from the printer.
2. Pull out the punch chip box, being careful to keep it level so as not to spill any chips. 3. Discard the chips in an appropriate place. 4. Replace the punch chip box carefully into the Finisher.
5. Check that the punch chip box has been replaced correctly then move the Finisher back into position, being careful not to trap your fingers.
OPTIONAL ACCESSORIES This section describes optional accessory equipment for your printer.
ACCESSORY ORDER INFORMATION ITEM ORDER NUMBER Duplex unit 42797201 Additional RAM memory 256 MB 70050301 512 MB 70050401 Hard disk drive 70050501 Second, third paper tray 42831301 High capacity feeder (HCF) 42831501 Finisher: 4-tray 42940201 5-tray 42872701 Finisher Punch Unit: 2-3 hole 42872902 C9650 User’s Guide> 63
INSTALLING ACCESSORIES Each accessory (apart from the Finisher) comes complete with its own documentation which gives full instructions on installation. You are advised to follow these instructions carefully. After installation, print out a Menu Map (Configuration document) to check that the installation has been successful. NOTE The Finisher and Punch unit must be installed by an authorized engineer.
TROUBLESHOOTING GENERAL If the printer display panel does not display anything or is still in stand-by mode 10 minutes after switching on, follow the printer shutdown sequence to switch it off. Check all cable connections before restarting the printer. If the problem persists, contact your dealer. PAPER JAMS This section provides information to help you deal with problems that may arise when using the printer.
1. Squeeze the catch (1) on Tray 1 side cover and open the cover. 2. Holding it by the tab (2), turn the paper guide outward. 2 3. Carefully remove the jammed paper.
4. Put the paper guide back into position and close Tray 1 side cover. OPEN COVER, PAPER JAM, SIDE COVER 1. If the MP Tray is open, close it so that the side cover (1) is visible.
2. Pull the release lever (2) and pull open the side cover. 2 3. Carefully remove the jammed paper.
4. Close the side cover. OPEN COVER, PAPER JAM, TOP COVER 1. Squeeze the top cover handle (1) and open the top cover. 1 WARNING! Be careful not to touch the fuser unit which is hot after printing.
2. Squeeze the basket handle (2) and raise the drum basket. 2 3. Carefully remove any paper on the belt. 4. If paper is jammed in the fuser unit, push the lock lever (3) in the direction shown to release the unit. WARNING! Be careful not to touch the fuser unit which may be hot after printing. If the fuser unit is hot, wait until it cools before attempting to remove any jammed paper.
Holding the fuser unit (4) by the handle, lift it out of the printer and place it on a flat surface. 4 3 5. Pull up the jam release levers (5) and remove the jammed paper.
6. Carefully replace the fuser unit into the printer and turn the lock lever (6) in the direction shown to lock the fuser unit. 6 7. If paper is jammed near the paper exit, open the face-up stacker (7).
8. Open the side cover (paper exit) (8) and remove the jammed paper. 8 9. Close the side cover (paper exit) and then the face-up stacker.
10. Return the image drum basket (9) into position and check it is locked. 9 11. Close the top cover and ensure it is latched.
PAPER JAMS – DUPLEX UNIT (IF INSTALLED) CHECK DUPLEX UNIT, PAPER JAM 1. If a Finisher unit is attached to your printer, operate the lever (1) of the Inverter unit to separate the Inverter from the printer. 1 2. Operate the duplex cover release button (2) and open the cover.
3. Carefully remove any jammed paper. 4. Operate the levers (3) and pull out the duplex unit.
5. Holding the front top cover by the grip (4), push it gently inwards and raise it. 4 6. Remove any jammed paper.
7. In similar manner, check for and clear any paper jammed under the rear top cover. 8. Replace the two top covers.
9. Raise the front cover of the duplex unit. 10. Push the duplex unit back into position.
11. If you detached a Finisher unit to gain access to the duplex unit, replace the Finisher unit.
PAPER JAMS – FINISHER (OPTIONAL ACCESSORY) CHECK FINISHER, PAPER JAM/PAPER REMAINS Use the Help button on the printer control panel to check the number displayed. You will need this to be able to clear the paper jam. The following paragraphs explain what to do for each of the indicated numeric codes. 591, 592, 593, 599/ 643, 645 (PAPER JAM AROUND FINISHER) 1. Remove any paper at the Finisher paper exit.
2. Operate the Finisher lever (1) and move the Finisher away from the Inverter. 1 3. Open the Finisher top cover.
4. Carefully remove any jammed paper. 5. Close the Finisher top cover. 6. Move the Finisher back into position and connect it to the Inverter.
594, 597, 598/ 644, 646 (PAPER JAM IN FINISHER) 1. Operate the Finisher lever (1) and move the Finisher away from the Inverter. 1 2. Open the Finisher front cover (2).
3. Continue to turn the lower knob (3) clockwise until any jammed paper is completely ejected. 3 4. Remove the ejected paper. 5. Close the Finisher front cover.
6. Open the Finisher right side cover. 7. Carefully remove any jammed paper. 8. Close the Finisher right side cover.
9. Move the Finisher back into position and connect it to the Inverter. 590 (PAPER JAM IN FINISHER/PUNCH UNIT) 1. Operate the Finisher lever (1) and move the Finisher away from the Inverter.
2. Move the tab (2) on the right side of the Finisher to align it with the mark (3). 3 2 3. Open the Finisher top cover.
4. Carefully remove any jammed paper. 5. Close the Finisher top cover. 6. Move the Finisher back into position and connect it to the Inverter.
CHECK INVERTER, PAPER JAM 1. Operate the Finisher lever (1) and move the Finisher away from the Inverter. 1 2. Squeeze the recessed handle (2) and open the left side cover of the Inverter.
3. Carefully remove any jammed paper. 4. Close the Inverter left side cover. 5. Move the Finisher back into position and connect it to the Inverter.
6. Operate the Inverter lever (3) and separate the Inverter from the printer. 3 7. Open the right side door (4) of the Inverter.
8. Remove any jammed paper. 9. Close the right side door.
10. Move the Finisher and Inverter back into position and connect to the printer. AVOIDING PAPER JAMS The following table summarizes possible causes of paper jams and suggests ways of avoiding them. POSSIBLE CAUSE SUGGESTED REMEDY The printer is not level. Place the printer on a steady, level surface. Your print media is too light or too heavy. Use appropriate media. Your print media is damp or charged with static electricity.
POSSIBLE CAUSE SUGGESTED REMEDY Your printer feed roller is dirty. Wipe the roller with a cloth moistened with water. Your printer feed rollers are wearing out. Replace the feed rollers. The media weight or type have been wrongly set. Select the correct printer menu settings for [Media Weight] and [Media Type]. DEALING WITH UNSATISFACTORY PRINTING SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE Vertical white lines can be seen on the printed page. The LED head is dirty.
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE Printing is light. The toner cartridge is not properly seated. Reinstall the toner cartridge. The toner is low. Replace the toner cartridge. The paper is moist. Use paper stored in proper temperature and humidity conditions. The paper is not suitable for the printer. Use recommended paper. Thickness and type of paper are inappropriate. Set a proper value for [Media Weight] and [Media Type] in the menu setup, or set one value thicker for [Media Weight].
SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE White area of paper is lightly stained. Paper contains static. Use paper stored in proper temperature and humidity conditions. Too thick paper is used. Use thinner paper. The toner is low. Replace the toner cartridge. Periphery of the letters is smudged. The LED head is dirty. Wipe the head with LED lens cleaner or with a soft cloth. Toner comes off when it is rubbed. The thickness and type of the paper are incorrectly set.
2. Turn the knob in the direction indicated until the colored indicator appears. 3. Remove any paper that awaits stapling in the paper ejection area.
4. Pull out the staple unit. 5. Turn the knob in the direction indicated to move the stapler to the front.
6. Grip both sides of the staple cartridge, pull it up and remove it. 7. Raise the staple cartridge gate. 8. Remove all staples that are emerging from the staple case.
9. Return the staple cartridge gate to its original position. 10. Replace the staple cartridge. 11. Ensure that the staple cartridge is securely installed back into the staple unit then push the staple unit fully home.
12. Close the Finisher front cover, being careful not to trap your fingers.
SPECIFICATIONS ITEM Dimensions SPECIFICATION 23.6x25x18.5in (WxDxH) 599x625x471mm (WxDxH) Weight Without options, approx. 167.5 lb (76 kg) Print speeds 36 ppm color; 40 ppm monochrome 20 – 28 lb paper Resolution 1200 x 600 dpi Emulations PCL 5c, PCL XL 2.1, PS, IBM PPR, Epson FX Memory 512 MB, expandable; Max 1 GB Paper input at 20 lb (75 g/m²) Trays 1 – 5: 530 sheets Letter each Paper weight 14 - 73 lb.
ITEM Noise level SPECIFICATION Operating: 54dBA maximum Standby: 42dBA maximum Power save: 28dBA maximum after 30 mins background level C9650 User’s Guide> 104
APPENDIX A – DISPLAY PANEL MESSAGES The display panel messages are intended to be self-explanatory. Representative messages are given as examples below. MESSAGE COMMENT Ready to Print Your printer is online and ready to print. Printing tttttt Your printer is printing and paper is currently being fed from tttttt, where tttttt identifies a tray. tttttt Near End The paper supply in the tray identified by tttttt will run out soon. cccccc Toner Low The remaining toner of color cccccc is running low.
MESSAGE COMMENT Open Cover Paper Remains tttttt Please see HELP for details Additional paper has been detected after a paper jam has been cleared. Open tttttt side cover to check for additional paper. Check Image Drum cccccc Please see HELP for details Check that the image drum of color cccccc is correctly installed. You can access help details by pressing the HELP button. You can access help details by pressing the HELP button.
APPENDIX B – MENU SYSTEM The top-level Functions menus are: > Configuration > Print Information > Print Secure Job > Menus > Admin Setup > Calibration > Print Statistics The two other special top-level menus are: > Boot Menu > System Maintenance The following tables summarise the Configuration, Print Information, Print Secure Job and Menus menu trees and provide some usage examples. The menu trees are given to the lowest menu item level.
CONFIGURATION PRINT PAGE COUNT ITEM VALUE DESCRIPTION Total Pages nnnnnn Displays the total number of pages printed. Note: in duplex printing, each sheet is counted as 2 pages. Color Page nnnnnn Displays number of color printed pages converted to Letter equivalent. Monochrome Page nnnnnn Displays number of monochrome printed pages converted to Letter equivalent. Traym nnnnnn Displays total printed pages from Traym, where m is in range 1 to 5.
SUPPLIES LIFE ITEM VALUE DESCRIPTION xxxx Drum Remaining nnn% Displays the remaining life span of the xxxx drum as a percentage where xxxx can be Cyan, Magenta, Yellow, Black. Belt Remaining nnn% Displays the remaining life span of the belt unit as a percentage. Fuser Remaining nnn% Displays the remaining life span of the fuser unit as a percentage. xxxx Toner (n.nK) Remaining nnn% Displays the remaining life span of xxxx toner as a percentage, where xxxx can be Cyan, Magenta, Yellow, Black.
PAPER SIZE IN TRAY ITEM VALUE DESCRIPTION Traym where m is in range 1 to 5 Executive Letter Short Edge Letter Long Edge Legal 14 Legal 13.5 Tabloid Tabloid Extra Legal 13 A6 A5 A4 Short Edge A4 Long Edge A3 A3 Nobi A3 Wide B5 Short Edge B5 Long Edge B4 Postcard Double Postcard Custom Displays detected paper size of Traym. Similar to values for Traym Displays detected paper size of the MP Tray. ITEM VALUE DESCRIPTION Serial Number xxxxxxxxxxxxxxx Displays serial no. of the printer.
ITEM VALUE DESCRIPTION Total Memory xx MB Displays total RAM memory installed in the printer. Same as Total Memory of Menu Map. Flash Memory xx MB [Fxx] Displays total flash memory installed in the printer and version. Same as Flash Memory of Menu Map. HDD xx.xx GB [Fxx] Displays size of hard disk and file system version. Same as HDD of Menu Map.
PRINT INFORMATION ITEM ITEM DESCRIPTION Configuration Execute Prints printer configuration details. Network Execute Prints summary information about the wired network. Demo Page Demo 1 File List Execute Prints a list of jobs stored on the Hard Disk (if installed). PS Font List Execute Prints PostScript font list PCL Font List Execute Prints PCL emulation font list. IBM PPR Font List Execute Prints IBM PPR emulation font list.
PRINT INFORMATION EXAMPLE – DEMONSTRATION PAGE To print a printer demo page to demonstrate how your printer prints: 1. Ensure that the display panel indicates that the printer is ready to print. 2. Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly until the Print Information menu is highlighted. 3. Press the Enter button to select this menu. 4. Press the Up-arrow or Down-arrow buttons repeatedly until Demo page is highlighted. 5.
PRINT SECURE JOB ITEM VALUE Encrypted Job Enter Password DESCRIPTION nnnn Not Found Encrypted Job Print Delete Enter a password to use secure printing. Use to print an encrypted secure job that has been stored on the HDD. Not Found: (no jobs) is indicated when there is no output file. The following messages are displayed when there are printable files. Print: When you select Print, Set Collating Amount is displayed to enable you to specify a number of copies.
MENUS TRAY CONFIGURATION ITEM VALUE DESCRIPTION Paper Feed Tray1 Tray2 Tray3 Tray4 Tray5 MP Tray Specifies a feed tray. Indicated only when Tray2–5 implemented. Auto Tray Switch ON OFF Sets the automatic tray switch function. Tray Sequence Down Up Paper feed tray Specifies selection order priority for automatic tray selection/automatic tray switch. Unit of Measure Inch (L) mm (A) Specifies units for custom paper size.
ITEM VALUE DESCRIPTION Traym Config, where m is in range 1 to 5 Paper Size Tray Size Custom Sets paper in Traym. (similar arrangement for all trays) X Dimension 3.9 – 8.3 (A) – 8.5 (L) – 12.9 inch 100 – 210 (A) – 216 (L) – 328 mm Sets Custom paper width for Traym. Sets for the direction perpendicular to the direction of paper movement. Y Dimension 5.8 – 11 (L) – 11.7 (A) – 18 inch 148 – 279 (L) – 297 (A) – 457 mm Sets Custom paper length for Traym. Sets for the same direction as paper movement.
ITEM VALUE Traym Config, where m is in range 1 to 5 Legal 14 Paper DESCRIPTION Legal 14 Legal 13.5 (similar arrangement for all trays) C9650 User’s Guide> 117 Sets the length of the legal paper in Traym. Change this to Legal 13.5 if that is the standard legal size in your country.
ITEM VALUE DESCRIPTION MP Tray Config Paper Size A3 Nobi A3 Wide A3 A4 Sht Edge A4 Long Edge (A) A5 A6 B4 B5 Short Edge B5 Long Edge Legal 14 Legal 13.5 Tabloid Extra Tabloid Letter Sht Edge Letter Long Edge (L) Executive Custom Com-9 Envelope Com-10 Envelope Monarch Envelope DL Envelope Landscape Postcard Double postcard C5 C4 Envelope Index Card Sets paper size for MP Tray. X Dimension 3 – 8.3 (A) – 8.5 (L) – 12.9 inch 76 – 210 (A) – 216 (L) – 328 mm Sets Custom paper width for the MP Tray.
ITEM VALUE DESCRIPTION MP Tray Config Media Type Plain Letterhead Transparency Labels Bond Recycled Card stock Rough Glossy Envelope User Type1 User Type2 User Type3 User Type4 User Type5 User Type 6 User Type 7 User Type 8 User Type 9 User Type 10 Sets the media type for MP Tray. Media Weight Auto Light Medium Light Medium Medium Heavy Heavy Ultra Heavy 1 Ultra Heavy 2 Ultra Heavy 3 Ultra Heavy 4 Sets the media weight for MP Tray.
SYSTEM ADJUST ITEM VALUE DESCRIPTION Power Save Time 5 min 15 min 30 min 60 min 240 min Sets the period after which power save mode starts. Clearable Warning Online Job When Online is selected, you must manually clear the warning by pressing the Online button. Change to Job if you wish the message to automatically clear when a new print job is received. Auto Continue ON OFF Sets whether the printer is automatically recovered when Memory Overflow or Tray Request occurs.
ITEM VALUE DESCRIPTION Low Toner Continue Stop Sets the printing operation when insufficient toner is detected. Continue: the printer can continue printing while remaining online. Stop: the printer stops printing and goes offline. Jam Recovery ON OFF ON: continues printing the job, including any jammed pages, once the jam has been cleared. OFF: Cancels a job including the page currently jammed. Error Report ON OFF ON: prints an error report during the occurrence of an internal error.
ITEM VALUE DESCRIPTION Print Position Adjust Duplex X Adjust 0.00 +0.25 – +2.00 -2.00 – -0.25 mm 0.00 +0.01 – +0.08 -0.08 – -0.01in Duplex Y Adjust 0.00 +0.25 – +2.00 -2.00 – -0.25 mm 0.00 +0.01 – +0.08 -0.08 – -0.01 in Paper Black Setting 0 +1 +2 -2 -1 During the flip-side printing of duplex printing, adjusts the location of the whole printing image (0.25 mm, 0.01in interval) perpendicular to the direction of paper movement (i.e. horizontally).
ITEM VALUE DESCRIPTION Paper Color Setting 0 +1 +2 -2 -1 Used for fine color adjustment for a significantly white horizontal dotted line, a significantly faded image or other such a problem that occurs in results printed on plain paper. Decrement setting when a white horizontal dotted line or a snowy image occurs in highcoverage print portions. Increment setting when a faded image occurs. Trans.
ITEM VALUE DESCRIPTION SMR Setting 0 +1 +2 +3 -3 -2 -1 Corrects print result variations caused by differences in temperature and humidity environment, or print density or frequency. This setting must be changed when print quality varies by printed result. BG Setting 0 +1 +2 +3 -3 -2 -1 Corrects print result variations caused by differences in temperature and humidity environment, or print density or frequency. This setting must be changed when a dark background occurs in printed result.
5. Press the Enter button to select this Item. 6. Press the Up-arrow or Down-arrow buttons repeatedly until Tray1 Config is highlighted. 7. Press the Enter button to select this Item. 8. Press the Up-arrow or Down-arrow buttons repeatedly until MediaType is highlighted. 9. Press the Enter button to select this Item. 10. Press the Up-arrow or Down-arrow buttons repeatedly to move through the range of media types until Transparency is highlighted. 11. Press the Enter button to select this value.
10. Press the Up-arrow or Down-arrow buttons repeatedly to move through the range of paper sizes until the required size is highlighted. 11. Press the Enter button to select this value. 12. Check that an asterisk (*) appears beside the chosen size. 13. Press the Online button to exit menu mode and return to the ready to print status.
