Operation Manual

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Troubleshooting 7-21
4 Is enough memory allocated?
Colour printing may not be possible if the memory allocated to the
application is insufficient. Allocate more memory to the application.
5 Are you using memory management tools or virtual memory?
When you are using memory management tools such as RAM Doubler
or virtual memory, memory may not be correctly recognised for colour
printing.
If colour printing is not working, try disabling these utilities and try
again.
6 Do you have enough disk space?
Make sure there is enough empty space on your hard disk. (The
working space is released once printing is finished.)
When there is just barely enough working space left on the disk,
printing may take much longer than normal.
7 Is the application set for colour printing? Does the application
support colour printing?
Some applications have colour printing enable/disable settings. Some
applications do not support colour printing. Read the manual for the
application and check the colour settings.
8 Are you using many applications at one time?
When very little memory is available for print processing, printing may
take a long time or fail. Close as many applications as possible and try
again.
Printing is light, distorted, or has gaps
1 Has one of the ribbons separated from the head?
Stop the printing and reinstall all the cartridges. Take up any slack in
the ribbons. If a particular cartridge repeatedly causes problems, try a
different cartridge.
2 Is the head dirty or is there an obstruction on the print head?
Clean the head by following the directions in Chapter 5. If anything is
stuck to the print head, remove it, being careful not to damage the head.
The platen often gets dirty at the same time as the head, so it is
recommended that you clean the platen after cleaning the head.