Operation Manual

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When Paper Jams Occurs/When an Error Message does not Disappear Even After Jammed Paper is Removed
3
3. Troubleshooting
Status Message on the Display Screen
Message displayed
after the <HELP>
button is pressed
Reference
Page
Error Code
Paper jams 1st Line Open Cover 382, 383 page 78
2nd Line Paper Jam
3rd Line Output Tray
1st Line Check Duplex Unit 370, 371, 373 page 74
2nd Line Paper Jam
1st Line Check Paper 400 page 76
2nd Line Paper Size Error
3rd Line %TRAY%
1st Line Check Paper 401 page 76
2nd Line Paper Multi Feed
3rd Line %TRAY%
When a jam occurs, the
media being printed
remains in the device.
1st Line Open Cassette 631, 632, 633, 634 page 82
2nd Line Paper Remain
3rd Line %TRAY%
1st Line Open Cover 637 page 81
2nd Line Paper Remain
3rd Line Front Cover
1st Line Open Cover 638 page 77
2nd Line Paper Remain
3rd Line Output Tray
1st Line Open Cover 639, 640 page 78
2nd Line Paper Remain
3rd Line Output Tray
1st Line Check Duplex Unit 641, 642 page 74
2nd Line Paper Remain
Error Code 370, 371, 373, 641, 642
A paper jam has occurred around the duplex
unit.
1 Take out the duplex unit (1) by pulling
it obliquely upward while holding the
center recess on the back of printer.
1
2 Check for jammed paper inside the
printer. If jammed paper remains,
remove it.