OKIPAGE 14e User’s Guide 59334501
Document Title and Part Number OKIPAGE 14e User’s Guide 59334501 Disclaimer Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. Oki Data assumes no responsibility for the results of errors beyond its control. Oki Data also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this document will not affect the applicability of the information in it.
Contents Features ...................................................................... 5 Consumables ........................................................................ 5 Options ................................................................................... 6 Printing Transparencies and Adhesive Labels ..... 19 Guidelines for Transparencies and Labels ............ 20 Using Recycled Print Media ........................................... 20 Operating Your Printer ...............................
Service and Support .............................................. 38 Oki Data Online ................................................................. 38 Your Dealer ......................................................................... 39 The Oki Data Customer Support Center .................... 39 Oki Data Customer Service Representatives ............. 39 Purchasing Supplies ......................................................... 40 Ways to Purchase ..................................................
Features • Fast print speed: 14ppm with a 28 MHz RISC microprocessor • Excellent print quality: 600 dpi class output • Large paper capacity: 250 sheet paper tray and manual sheet/envelope feeder plus options for increasing paper capacity up to 850 sheets • Memory: 4 MB installed, expandable to 36MB • Fonts: 35 PCLâ fonts (Agfa), 10 TrueType fonts, USPS Barcode font, OCR-A/B supported • Emulations: Standard HPâ LaserJet (PCLâ), IBMâ Proprinter III/Epsonâ FX (9-pin emulation) · On-screen status monitor and i
Options • 500 sheet 2 Paper Tray/Mechanism (Part#70028701) nd • 100 sheet/50 envelope Multi-purpose Feeder (Part#70025101) • Memory SIMM 16MB (Part#70033901) • 250 Sheet Letter/Legal/Universal Tray (Part#70028101) • Flash Memory SIMM 4MB (Part#70035701) • 500 Sheet Letter/Legal/Universal Tray (Part#70028001) • Memory Expansion Board (0 MB) with 2 expansion (SIMM) sockets (Part#70036201) • RS-232C Serial Interface Board with 2 expansion (SIMM) sockets (Part#70036301) • OkiLAN 6010e External Print Server
Operating Your Printer Using the Front Operator Panel This section provides the following information: • Using the front operator panel • Setting printer features using the printer menu Power Light • Using the printer software On Printer is turned on. • Using manual feed • Printing envelopes • Printing transparencies and labels Off Printer is turned off. Switch See the following pages for switch functions.
OKIPAGE 14e Front Operator Panel Reference Ready (Green) Manual Feed (Amber) Error (Red) Meaning on off off Ready off off off Off line blink off off Processing/receiving data slow blink: one blink every 4 seconds blink: one blink per second fast blink: several blinks per second E-8 | OKIPAGE 14e User Options/Switch Function • Quick press: takes printer off line • Quick press: ready • 2 second press: print demo page and menu page • 5 second press: print cleaning page • Quick press: pause
Ready (Green) Manual Feed (Amber) Error (Red) Meaning slow blink off off Printing paused off off blink • Paper out • Paper jam (feed, eject and size error) • Cover open • Printing errors User Options/Switch Function • Quick press: resume printing (on line) • 2 second press: print buffer contents • 5 second press: clear buffer and reset printer • Quick press: resume printing • Open cover, remove paper jam, close cover slow blink: one blink every 4 seconds blink: one blink per second fast blink:
Ready (Green) blink or fast blink Manual Feed (Amber) blink or fast blink Error (Red) Meaning blink or fast blink Hardware error User Options/Switch Function Turn off and then re-power printer. If still not recovered, call service.
Ready (Green) Manual Feed (Amber) Error (Red) Meaning User Options/Switch Function off blink off Ready for manual feed Place sheet in manual feeder Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready Powering-on • 2 second press: set Menu 1 and Menu 2 to factory defaults slow blink: one blink every 4 seconds blink: one blink per second fast blink: several blinks
OKIPAGE 14e Function Reference Ready (Green) User Options/Switch Function off Print demo page and menu page: 2 second press Pause printing (off line): quick blink press slow blink Form feed (print buffer contents): 2 second press slow blink: one blink every 4 seconds blink: one blink per second fast blink: several blinks per second E-12 | OKIPAGE 14e Manual Feed (Amber) Error (Red) off off off off off off
Ready (Green) User Options/Switch Function Resume printing (on line): quick press Set Menu 1 and Menu 2 to factory defaults: 2 second press Manual Feed (Amber) Error (Red) off off blink slow blink off off Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready slow blink: one blink every 4 seconds blink: one blink per second fast blink: several blinks per second Us
Changing the Menu Settings The Menu provides a way to select printer operations and features using the printer’s Printer Menu Settings. Operations and features set in your application software, will override Menu settings. ! Using the Printer Menu Setup The printer menu setup is designed to perform as an interactive software “front panel” for accessing the printer’s menu from your computer.
Click on the appropriate tab to see the menu settings. Resetting the Menu The menu can be reset to the factory (default) settings in the Printer Reset box of the Maintenance 1 Menu. Using Power Save to Minimize Warm-up Time ! 1 2 3 ! 4 5 6 7 8 9 Click the Help button for a explanation of the menu settings. Set Raster Buffer, Font Protection. Reset menu, drum count, print menu, interface. Set display language, page placement, and print position.
Printing the Menu Printing a Special Document For a printout of all menu settings including default (factory) and user settings, firmware revisions, and total RAM capacity: 1 Enter the Test Print tab. 2 Click Menu Print. The menu prints. If you have plain paper loaded in the paper tray and you want to print one letterhead page or special document, do the following: 1 Set manual feed and paper size in your software. 2 Pull down the manual feed tray.
3 Adjust the paper guides to the width of the media. Enhancing Print Quality To enhance print quality when printing on different types of media, you can adjust the following settings using the printer Menu: • Resolution - Select dots per inch • Darkness Control - Adjust print density 4 Insert the sheet (letterhead: top edge in first, facing up) until the printer grips it.
3 Lift out the support bar. 5 Adjust the paper guides to the width of the media. 6 Insert the envelope − flap down and to the left − until the printer grips it. 4 Pull the manual feed tray down. 7 Issue the print command in your software.
Selecting Envelopes 2 Lift out the support bar. • No windows, metal clasps, or snaps – they can damage the image drum. • Paper no heavier than 28 lb. • Sturdy construction. • Smooth, even surface. • Seams down the sides, not across the middle. • Squared-off flaps that don’t cover the print area. • No self-sealing flaps. • Always use rear output when printing envelopes. 3 Insert the label sheet with print-side up.
Guidelines for Transparencies and Labels • Always use manual feed. • Always use rear output when printing transparencies and adhesive labels. • Should be specifically made for laser printers or photocopiers. • Must be able to withstand heat of 200°C for 0.1 second. • Labels should cover the entire sheet carrier and adhesive must not be exposed to any part of the printer. • Use rear paper output to reduce heat exposure and curling.
• International Paper, Beckett Division, Enhanced Marble, 50% Recycled, 20% PCW, 24lb. • International Paper, Hammermill Division, Savings DP, 20% PCW, 20 lb. • Georgia Pacific, GeoCycle, 20% PCW, 20lb. • James River, WordPro Laser, 20% PCW, 20lb., 24lb. • Warren, SpectraTech, Gloss and Matte, 10% PCW, 28lb., 32lb.
Printer Maintenance This section provides the following printer maintenance information: • Replacing the Toner Cartridge • Replacing the Image Drum • Cleaning the LED Array • Printing a Cleaning Page Replacing The Toner Cartridge Replace the toner cartridge after TONER LOW displays on your screen in the Status Monitor if you have installed the printer software. After TONER LOW displays, the printer will print approximately 100 more sheets, then display TONER EMPTY and stop printing.
4 To install a new toner cartridge, follow the instructions included in the toner cartridge kit. 5 Be sure to clean the LED array. Drum and Toner are consumables and as such are subject to a 90-day warranty on workmanship. ! Toner Cartridge Life How long your toner cartridge lasts depends on the print density, the percentage of the page that prints black. • A typical letter has 3% to 5% print density, graphics usually have higher density.
3 Lift out the used image drum cartridge with toner cartridge installed. Dispose of properly with the black plastic bag included with the new image drum kit. To reset the drum counter without the Status Monitor 1 Power off the printer. 2 Open the top cover. 3 Press and hold the oval switch on the operator panel. 4 While continuing to hold down the switch, power on the printer. 5 The lights on the front panel will flash twice, release the button and close the cover.
Image Drum Cartridge Life The life of the image drum depends on a number of factors, including the operating temperature, humidity, the type of paper you use, and the number of pages per job. Each time you print or power on/off, the drum has to rotate to start up and to wind down. As a result, frequent one-page print jobs will wear down your drum more quickly than multiple-page print jobs.
Printing a Cleaning Page The cleaning page process removes residual impurities from printing surfaces. Printing a cleaning page helps reduce print quality problems, such as repeated marks, blotches, and shaded areas. E-26 | OKIPAGE 14e From the status monitor: 1 Click the Printer Menu button on the status monitor Controls tab.
2 Click the Test Print tab. 3 Click the Cleaning… button. Follow the on-screen instructions.
Clearing Paper Jams Problem Solving This Section provides the following problem solving information: • Clearing Paper Jams • Print Quality Problems • Software Problems • Hardware Problems E-28 | OKIPAGE 14e ! The error light on the printer’s operator panel blinks (one blink per second) whenever there is a paper jam of any kind. To reduce paper jams: • Do not fill tray above Paper Full mark. • Use only recommended paper weight - Tray: 16 to 28 lb. (60 to 105 g/m2) - Manual feed: 16 to 32 lb (60 to 120.
TRAY “n” INPUT JAM “n” indicates the tray number in which the jam occurred (standard configuration is tray 1). 1 Slide the paper tray out of the printer. ! 3 Check the remaining sheets to make sure they’re not wrinkled or stuck together. Replace the tray. 4 Open and close the cover to clear the display message. READY ATTENTION DATA LETTER LEGAL A4 OTHER 2 Remove the sheet that did not feed.
TRAY “n” FEED JAM or PAPER EXIT JAM (top bin) Displays when paper exits to the top bin 1 Open the cover. Lift out the image drum. Be careful: the fuser unit at the back of the printer is hot! 2 Remove the jammed paper. OL 810e READY FEED MAN ATTENTION DATA ENV LETTER E-30 | OKIPAGE 14e LEGAL A4 OTHER 3 Replace the image drum. Close the cover.
PAPER EXIT JAM (rear tray) Displays if paper exits to rear exit tray 1 Lift the top cover. 4 Replace the image drum and close the cover. READY MAN FEED ATTENTION DATA LETTER LEGAL A4 OTHER ENV 2 Pull the jammed paper out from the back of the printer. Pulling from the front may damage the printer. 3 Remove the image drum and look to make sure the paper is cleared and no pieces are left.
Print Quality Problems Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have overlooked. Symptom: Blank sheets printed. Problem: Image drum cartridge not properly installed. Solution: Reinstall image drum cartridge. Problem: Empty or missing toner cartridge. Solution: Install new toner cartridge. Symptom: Entire page prints faintly. Problem: Empty toner cartridge. Pages get fainter when toner is low.
Symptom: Fuzzy print Problem: Dirty LED array. Solution: Clean LED array. Symptom: Distorted print Problem: Paper path, lamp assembly, or fusing unit problem. Solution: Generate Cleaning Page. Contact service. Symptom: Printed page is light or blurred. Problem: Is toner low? Solution: Replace toner cartridge. Problem: Is paper meant for laser printers? Solution: Use recommended paper. Problem: LED array is dirty. Solution: Clean LED array. Symptom: Bold characters and dark lines are smeared.
Symptom: Pages curl excessively Problem: Printing on wrong side of paper. High humidity. Solution: Turn paper over in tray. Note arrow on paper package. Install paper print side down in tray. Problem: Moisture in paper. Improper storage. Solution: Avoid storing paper in areas of excessive temperature changes and humidity. Problem: High Humidity. Solution: Recommended operating humidity: 20-80% Software Problems Software controls printing features.
Symptom: Cannot get justified right margin with a proportionally spaced font. Problem: Right justification with proportional fonts is a software feature. Solution: Check your software manual to see if this feature is supported. Symptom: Control codes not operating correctly. Problem: Incorrectly entered control codes. Solution: Check for confusion of letter l with number 1, letter O with number 0; make sure you are using upper/lower case correctly; make sure font is specified correctly and is available.
Symptom: Print job started with italics, changed to bold, but italics still output. Problem: Font selection is by priority, and italic is “higher” than bold. Solution: Turn italics off before turning bold on. Symptom: Printer ignores control codes sent prior to printing a document. Problem: The application software automatically sends a reset command before printing. Solution: Embed the control codes in the text to be printed. Symptom: “Garbage” prints out. Problem: Incorrect driver is installed.
Hardware Problems Symptom: Graphic image prints partly on one page, partly on the next. Problem: Insufficient printer memory for this image at this resolution. Solution: Change the resolution, reduce the image size, or install more memory in your printer. Symptom: Nothing happens, but printer indicates it is ready to receive data. Problem: Configuration error. Solution: Check cable connection; if serial, make sure appropriate MODE command has been used (PC).
Service and Support This information is valid for the United States and Canada only. This section provides the following service and support information: • OKI Online • Your Dealer • The Oki Data Customer Support Center • Oki Data Customer Service Representatives • Purchasing Supplies • Warranty Service • Oki Data Service Centers If you can’t solve your printer problem after reading this manual, contact these sources for service or support.
Your Dealer Consult the store where you purchased your printer, or call 1-800-OKI-DATA for the location of the nearest authorized Okidata service dealer. Have your ZIP code ready. • Proof of purchase is required for warranty work. Be sure to retain your purchase documents. • Prices and minimum charges may vary. Oki Data Customer Service Representatives Agents are available 24 hours a day, 7 days a week.
Purchasing Supplies Warranty Service Before you order, know your printer model number (see the front of the printer) and have the correct part number and description of the item. • Call 1-800-OKI-DATA for the nearest Authorized Sales and Service location. Have your ZIP code ready for our Customer Support Representatives. Your printer is warranted for one year from date of purchase except for the printhead (LED imaging array), which is warranted for a period of five years from date of purchase.
Oki Data Service Center Locations United States Tel: 1-800-OKI-DATA (1-800-654-3282) FAX: (856) 222-5247 Canada Tel: 1-800-OKI-DATA (1-800-654-3282) FAX:1-905-238-4427 Oki Data do Brasil, Ltda. Tel: 5511-3444-3500 FAX: 5511-3444-3501 Oki Data de Mexico, S.A. de C.V.
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Index A Adhesive Labels 19 E C E-mail address for Oki Data 2 emulations 5 Energy Savings 5 Envelopes 17 CHANGE DRUM 23 Cleaning Page 26 Cleaning the LED Array 25 Consumables 5 image drum 5 toner 5 Contact Information for Oki Data 2 Customer Information Center 39 Customer Service Representatives 39 Customer Support Center 39 D drivers, printer 5 drum counter, resetting 24 F Fonts 5 OCR-A/B 5 True Type 5 Front Operator Panel 7 I Image Drum Cartridge, replacing 23 Interface 5 Internet Oki Data Web Site
L P Labels 19 LED Array, cleaning 25 paper capacity 5 Paper Jam exit jam (rear tray) 31 exit jam (top bin) 30 feed jam 30 Paper Jams clearing 28 input jam 29 print quality 5 Print Quality Problems 32 print speed 5 printer drivers 5 printing cleaning page 26 enhancing quality 17 envelopes 17 labels, adhesive 19 menu 16 special document 16 transparencies 19 Printing Envelopes 17 Purchasing Supplies 40 M Mailing address for Oki Data 2 Maintenance Menu 16 Memory 5 Menu printing 16 resetting 15 using 14 O O
S Service and Support 38 Customer Information Center 39 Customer Service Representatives 39 Dealers 39 Oki Data Online 38 regional service centers 40 Warranty Service 40 Web Site 38 Status Monitor 5, 22, 23, 26 Supplies, purchasing 40 T Toner Cartridge, replacing 22 Transparencies 19 U USPS Barcode font 5 W Web Site, Oki Data 2, 38 User’s Guide | E-45
