Operation Manual

26
T ROUBLESHOOTING GUIDE
W HAT HAPPENS IF THERE IS A POWER FAILURE
If there is a power failure, the fax machine keeps the follow-
ing data in the memory: the numbers set for one-touch
and speed dialling and the reports, while the documents
present in the memory will be lost.
The date and time will also be lost so they will have to be
reset by carrying out the procedure described in the "To set
the date and time" section of the "How to get started
quickly" chapter.
W HAT HAPPENS IF THE PAPER OR INK HAS
RUN
OUT
If, during reception, the paper runs out or gets jammed,
the ink runs out, the print head compartment cover
is open, the paper support is closed or the operator
console is raised, the machine stops printing and the
display shows the relevant message and the document you
are receiving is temporarily recorded in the memory.
Once the problem has been solved, the fax machine
resumes printing.
I F THE TRANSMISSION IS UNSUCCESSFUL
Sometimes, due to line problems such as excessively heavy
telephone traffic or any other kind of interference, the docu-
ment sent is received badly by the correspondent, who will
ask you to send it to him again.
In these cases, it is advisable to send the document again at a
slower speed. The fax machine transmits at a speed of 14400
bps (models with a built-in TAD) or 9600 bps (base
models). To reduce the speed, follow the procedure described
in "To reduce the transmission speed", chapter "More
sophisticated operations".
If transmission is not completed due to errors on the line
or fax machine, the error LED "
" lights up and a short
beep is emitted; in this case, the fax machine automatically
prints the transmission report (see "To print reports
and lists", chapter "Transmission and reception opera-
tions"), on which an error code indicates the cause of the
error (you will find a list of all the error codes later).
W HAT HAPPENS WHEN A DOCUMENT IS
PLACED
IN EITHER DOCUMENT FEEDER WHILE
THE
FAX MACHINE IS PRINTING
If you place a document on any of the trays of the document
feeder while the fax machine is making a copy, printing a
report or printing a document being received, the fax ma-
chine behaves as follows:
• if it is making a copy, the fax machine displays some
messages to prompt you to abort the copying process and
return to its initial stand-by mode;
• if it is printing a report, the fax machine displays some
messages to prompt you to abort the printing process and
return to its initial stand-by mode;
• if it is receiving a document:
- it stops printing and starts to save the document. The
display shows the message "RX IN MEMORY".
Having saved the document, the display shows the mes-
sage "DOC. IN MEMORY".
At this point, the fax machine will prompt you to remove the
document from the document feeder. The fax machine will
then print the saved document.
F OR MINOR PROBLEMS
The list below may be used as a guide to the solution of minor prob-
lems.
PROBLEM SOLUTION
The fax machine gives no
sign of life.
Check that it is connected to
the power socket.
The document is not fed in
correctly.
Check that the document
respects the
recommendations listed in
"What documents may be
used", chapter
"Transmission and
reception operations".
The fax machine will not
send a document.
Check that the document is
not jammed.
The line is busy: wait until it
is free and then try sending
the document again.
The fax machine will not
receive a document
automatically.
It is set fo r manual
reception: set it up for
automatic reception.
The fax machine will not
copy or receive documents.
Check that no documents or
sheets of paper are
jammed.
You are using an unsuitable
kind of paper: check the
characteristics of the paper
listed in the "Techni cal
data".
The fax machine prints blank
sheets.
Place the document in the
corre ct po sition with the
side to be copied facing
upwards.
NOTe
Incorrect transmission or reception by the fax machine may also
depend on factors other than those listed above, which will be sig-
nalled in the form of error codes on the "Transmission report" and
"Activity report", see "To print reports and lists", chapter "Trans-
mission and reception operations".