Operation Manual

Troubleshooting
OPERATING
INSTRUCTIONS
www.olympia-vertrieb.de
36Page
Troubleshooting
If, contrary to our expectations, problems arise with the equipment, check
the following information first. In such a case, contact your sales outlet, with
the purchase receipt to hand, or the OLYMPIA Service Center directly.
S Proceed as follows when no connection can be established
between the equipment and network:
1. Check the WLAN. It is useful to establish a WLAN
connection to the network via a PC. The internet connection
can be checked by accessing the web site
http://www.olympia−vertrieb.de, for example.
2. Check that a DHCP server is available or whether you have
setup a static IP address on the equipment. Refer to the
operating manual supplied with the router for information on
how to configure the DHCP server.
3. Ensure that the necessary ports are not blocked by your
firewall. The equipment must have at least access to the
UDP and TCP ports 80, 554, 1755, 5000 and 7070. Refer to
the operating manual supplied with the router for information
on how to configure access to the ports.
4. If your router is configured so that only certain MAC
addresses can access it, enter the MAC address of the
equipment in your router. The equipment’s MAC address is
in the Settings −> Information menu.
5. If your network is encrypted, check that you have entered
the correct WEP or WPA code.
Note: Pay careful attention to upper and lower case when entering the code.
S If it is possible for the equipment to log in to the network but
certain radio stations cannot be received, it may be due to the
following:
1. The radio station does not broadcast at this time of day
(remember, the radio station may transmit from a different
time zone).
2. The radio station has already reached the maximum
permissible number of simultaneous listeners.
3. The radio station no longer broadcasts.
4. The link to the equipment has expired.
5. The internet connection between the server (frequently
located in a different country) and your connection is too
slow.
S If saving data on the SD/MMC memory card or USB flash drive
does not work, proceed as follows:
1. Check that the storage medium has been formatted.
2. Check if the storage medium is write protected.
3. Check that there is sufficient memory space available on
the storage medium.