Warranty

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OLYMPUS AMERICA INC. WARRANTY AND REPAIR PROCEDURES

Thank you for your inquiry and giving us an opportunity to assist you. We were sorry to learn that your

Olympus product is in need of repair.

What are the terms and conditions of the warranty?

Olympus warrants that its products will be free from defects due to manufacturing or parts failure under

normal use, for the stated length of the warranty period. If any product proves to be defective within the

warranty period, the product must be returned to an Olympus service center for evaluation and repair.

The warranty will not cover any defects or damage resulting from:



Wear



Misuse



Abuse



Negligence: Such as but not limited to exposing the unit to impact, force, sand, liquid or servicing

the product by anyone other than an authorized Olympus service center.

The warranty is valid for the original purchaser of the product and is not transferable.

In some circumstances as detailed in the full warranty terms, we will replace your model with a

reconditioned same or comparable model.

Please see the warranty information included with your product for the full terms and conditions. This may

be on the back of the warranty card or included in the .pdf of your manual. A card that states “Limited

Warranty" is only covered in the country the camera or recorder was sold.

What is the warranty period?

Product

Warranty Length

Digital Camera

12 months from date or purchase

Digital Voice Recorder

12 months from date of purchase

Reconditioned Digital Camera

90 days from date of purchase

Reconditioned Digital Voice Recorder

30 days from date of purchase

Binoculars

12 months from date of purchase

Note: 35mm cameras and tape transcription or tape voice recorders are no longer repaired.

What do I need to prove I’ve had it within the warranty term?

A dated copy of your store receipt from your dealer or online retailer is necessary. If this is not available,

a copy or your debit or charge card statement with the date highlighted. Note, you must block out any

personal information such as the debit or charge card number and all non-related purchases. If you

received it as a gift, please indicate this on your enclosed note. However, based on the condition of the

product and length of time it has been available for sale, we may not be able to honor it as a warranty

repair. If the camera or recorder is older than 12 months from the release date, we will provide you with

an estimate for repair.



Your warranty card included with your product. If you cannot locate this, please write this on your

note however we cannot assure coverage. Please be aware of a change in our Worldwide

Warranty policy linked here.

Important: In some circumstances if we begin repair and see signs of damage previously

undetected from the outside such as corrosion from water or loosened boards from impact, we

will notify you the warranty is voided.

Summary of content (4 pages)

PAGE 1
OLYMPUS AMERICA INC. WARRANTY AND REPAIR PROCEDURES Thank you for your inquiry and giving us an opportunity to assist you. We were sorry to learn that your Olympus product is in need of repair. What are the terms and conditions of the warranty? Olympus warrants that its products will be free from defects due to manufacturing or parts failure under normal use, for the stated length of the warranty period.
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I don’t meet the terms of the warranty for my product; can I still send it in? Units no longer covered by warranty may still be sent to us for repair. The pre-approval cost will display when you select the camera on our repair site (www.olympusamerica.com/repair). In some circumstances we will replace your model with a reconditioned same or comparable model if we deem your model not repairable. This can occur if there is damage or certain parts for your particular repair are not available.
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Outside of the USA or Canada: Please go to http://www.olympus-global.com for facilities in your country. How do I ship it?     Please package your product in a sturdy cardboard box with ample wrapping to protect it from being damaged in shipping. Bubble wrap around the body is generally a good protector. If the product is not reasonably protected it could become damaged in shipping voiding the warranty.
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Please read the above questions regarding including what to ship with your product. How can I check the status of my repair? USA: You can check the status using your phone number or web order number at: www.olympusamerica.com/repairstatus Canada: You can check the status using your name and service order number or serial number: http://www.olympuscanada.com/repair Please allow time for the product to be received and evaluated. We only list products in our data base once the evaluation has been completed.