Warranty

I don’t meet the terms of the warranty for my product; can I still send it in?

Units no longer covered by warranty may still be sent to us for repair. The pre-approval cost will display

when you select the camera on our repair site (www.olympusamerica.com/repair).

In some circumstances we will replace your model with a reconditioned same or comparable

model if we deem your model not repairable. This can occur if there is damage or certain parts for

your particular repair are not available. If this is not acceptable, please write so in the additional

comments field on the submission form. We would return your model back to you and you will not

be charged.

Please be aware certain older products (usually 7 years since introduction) are no longer repairable due

to lack of parts. If you do not see your model listed on the online USA form, we are no longer able to

repair the product.

How much is the cost of repair?

Warranty Repair:



If your product meets the terms of the warranty, the cost of repair is covered by Olympus. If it is

determined the warranty is voided due to negligence as stated in the warranty terms and

conditions or it out of the warranty period, we will notify you of the cost of repair. Olympus

reserves the right after three (3) months without a decision from you to discard your product

without any form of compensation.



Shipment back to you is covered by Olympus.

Non-Warranty Repair:



The provided estimate is based on a flat rate system that covers the cost of parts if needed and

the time needed to repair the product. The cost of repair is based on the typical time and parts

needed to service the unit back to full operating condition. It is a set fee and will not increase if

more than the typical time is required to make the repair. For Canada, the estimate is sent via

email to you once the product is received by our service facility. For USA, you pre-approve the

estimate provided online. Shipment back to you is covered by Olympus.



Please see statement above in red in the question: I don’t meet the terms of the warranty for my

product; can I still send it in.

Where do I send my product for warranty repair or for an estimate?

USA:

Please use our online submission form to submit your repair. The form once submitted will provide the

appropriate repair facility to send your product.

www.olympusamerica.com/repair

Canada:

Trinitek Electronics Inc

3105 Unity Drive, Unit 20,

Mississauga, Ontario L5L 4L3