Warranty

Outside of the USA or Canada: Please go to http://www.olympus-global.com for facilities in your country.
How do I ship it?
 Please package your product in a sturdy cardboard box with ample wrapping to protect it from
being damaged in shipping. Bubble wrap around the body is generally a good protector. If the
product is not reasonably protected it could become damaged in shipping voiding the warranty.
 Insure the package with your shipper of choice up to the cost of the product in case it is not
delivered.
 Save your tracking information so you can prove delivery of your item to our repair facility.
 For USA customers, please see section regarding using the UPS store if that is the carrier of your
choice.
What do I ship with it?
Please include the following:
For warranty repair: A dated copy of your store receipt from your dealer or online retailer is necessary. If
this is not available, a copy or your debit or charge card statement with the date and product highlighted.
Note: You must block out any personal information such as debit or charge card number and all non-
related purchases. If you received it as a gift, please indicate this on your enclosed note. However, based
on the condition of the product and length of time it has been available for sale, we may not be able to
honor it as a warranty repair. If the camera or recorder is older than 12 months from the release date, we
will provide you with an estimate for repair.
 For warranty repair: Your warranty card included with your product. If you cannot locate this,
please write this on your note.
 USA Customers: Print out the online form upon completion and include with your product.
 Canada Customer: Repair submission form. This may be printed and included in your shipment.
A note describing the issue or noted on the submission form.
 Please include a CD-ROM of images or recordings that may help explain the issue you are
experiencing. Prints that are not of no value to you may be sent.
Important: Please remove the media card and battery and do not include any other
accessories such as cords, cases, etc. These can be misplaced during the repair process and
Olympus will not be responsible for any such occurrence. However, if you think your problem
is the result of a bad card or cable, please indicate in your note. We suggest you rubber-band
a note around the item itself.
Important: It is your responsibility to backup any images or recordings that you may have
stored internally on your product. During the repair process it is unlikely they will be saved.
I live in the USA and would like to know about using the UPS Store to ship my product.
To make the shipment of your product both easy and convenient, we have arranged a special "Olympus
Corporate Accounts Customer" discount program with "The UPS Store” franchise throughout the United
States. Your local The UPS Store will provide you with discounts for your packaging needs. The
discounts range from 30 to 40% depending on the item. The discounts are for materials only and do not
apply to the shipping fee.
For the location of The UPS Store nearest to you, please visit http://www.theupsstore.com
See the heading “SHIP YOUR PRODUCT VIA YOUR LOCAL UPS STORE on
www.getolympus.com/repair