Installation Manual

AVIATOR UAV 200
Installation Manual
Document: 677-A0219_IM issue 1.4
COBHAM PUBLIC
Page 59 of 61
9. SUPPORT
9.1 CONTACT FOR SUPPORT
AVIATOR UAV 200 purchased from a Cobham Aerospace Communications OEM.
 If you need assistance and you have purchased your SATCOM system from a Cobham OEM, contact
the distributor’s support line.
AVIATOR UAV 200 purchased directly from Cobham Aerospace Communications.
 If you need assistance and you have purchased your SATCOM system directly from Cobham Aerospace
Communications, contact Cobham by telephone or send an e-mail to the Cobham support.
 Contact details:
Cobham Aerospace Communications, Cape Town
Tel: [phone]
Email: [e-mail]
9.2 RETURNING UNITS FOR REPAIR
9.2.1 Return Material Authorization (RMA)
To return equipment to Cobham Aerospace Communications for repair this RMA procedure must be
followed. Failure to comply with this procedure may cause shipping delays and additional charges.
1. Have the following information ready before calling the Customer Service Center:
 Part number: 677-A0219
 Serial number: AUXXXXXX
 A detailed description of the fault.
2. If you have purchased your AVIATOR UAV 200 from a Cobham dealer, please contact the relevant
dealer to establish the relevant returns process.
If you have purchased your AVIATOR UAV 200 directly from Cobham Aerospace Communications,
Cape Town contact at:
Tel: [phone]
Email: [e-mail]
3. Describe the fault as thoroughly as possible and ask for assistance. In some cases, the error may be
resolved over the phone.
4. If the unit has to be returned for repair, request an RMA number.
5. Request replacement/loan unit if required.
6. Pack the equipment or parts to be returned in approved shipping containers.
7. Write the RMA number on the outside of all shipping containers and ship to one of the following
addresses:
Cobham Aerospace Communications, Westlake Drive, Westlake, Cape Town, South Africa
9.2.1.1 Warranty Returns
Equipment that qualifies for warranty repair can be returned to Cobham for repair or replacement at our
discretion. The customer is charged for the shipping costs to Cobham, and Cobham will pay the shipping
costs to return the repaired/replaced unit to the customer.