Use and Care Manual

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4. Error Messages and Troubleshooting
4.2 Troubleshooting
Problem Cause and Solution
No power.
No display appears on the monitor.
Replace all batteries with new ones.
Check the battery installation for proper placement of
the battery polarities. Refer to section 2.1.
Measurement values appear too high or too low.
Blood pressure varies constantly. Many factors
including stress, time of day, and how you wrap the
cuff, may affect your blood pressure. Review the
section 1.2 and section 3.3.
Connection failure.
Data cannot be sent.
The destination device is too far away from the
monitor. After checking that there are no sources of
interference nearby, move the device to a distance
within 16 ft. (5 m) of the monitor.
The Bluetooth
®
function on the destination device is
turned off. Turn the on the Bluetooth
®
function and try
sending the data again.
The Bluetooth
®
function on the monitor is not turned
on. Press the button, turn on the Bluetooth
®
function and try sending the data again.
Pairing has not been completed. Perform pairing.
Refer to "To Pair This Device With a Smartphone" in
section 3.4or visit the "Help" section in the Omron
Wellness app for further help in pairing your smart device.
The blood pressure monitor is not ready, follow the
step “1. Press the connection button.” in “Setting the
Date and Time”.
The application on the destination device is not ready.
Check the application then try sending the data again.
Refer to "To Pair This Device With a Smartphone" in
section 3.4.
If the Err symbol still lights after checking the
application, contact customer service.