User Manual

37
TROUBLESHOOTING
If this happens... Possible causes... Try this solution...
The intensity is not
felt.
Very weak intensity
level.
Are you using only
1 pad?
Place the other pad on
your skin. You must
use BOTH PADS for
therapy to work.
Have you removed the
WUDQVSDUHQW¿OPIURP
the gels?
3HHORIIWKH¿OPRQ
the adhesive surface
of gels.
Are the pads stacked
together or do pads
overlap?
Check placement of
pads. Refer to “Pad
Placement Guide”.
Is the cord properly
connected to the unit?
Connect the cord plug
correctly into the jack at
the bottom of the unit.
Is the intensity setting
too low?
3UHVVWKHŸXS
arrow button.
Is the gel damaged? Replace the Gel.
If this happens... Possible causes... Try this solution...
The intensity is not
felt.
Very weak intensity
level.
Does the battery have
enough charge?
Charge the battery
fully.
The skin turns red
or feels irritated.
Is the Gel dirty? Replace the Gel.
Is therapy time
too long?
Shorten therapy to
less than 30 minutes.
Are the 2 pads
attached properly to
the body?
Refer to the “Pad
Placement Guide” and
attach correctly.
Is the gel surface
worn out?
Replace both gels at the
same time.
No power source.
Are the batteries
depleted?
Recharge the battery
fully.
38
TROUBLESHOOTING
If this happens... Possible causes... Try this solution...
No power source.
Is the battery
properly charge?
Check if the AC adapter
is properly connected to
the unit.
Check if AC adapter is
connected to a power outlet.
Power cut off
during use.
Is the battery charge
extremely low?
Recharge the battery
fully.
Is the cord broken? Replace the cord.
Are you using only
1 pad?
Put the other pad on your
skin. You must use BOTH
PADS for therapy to work.
Battery icon is depleted
or close to empty.
Is the battery fully
charged?
Recharge the battery
fully.
If this happens... Possible causes... Try this solution...
The gel does not stick
to skin.
Have you removed
WKHWUDQVSDUHQW¿OP
from the gels?
3HHORIIWKH¿OPRQWKH
adhesive surface of gels.
Is the pad wet? or Is
your skin too wet?
Air dry the gel or skin.
The gel may be
damaged.
Replace the gel.
Is there too much
hair on your skin?
Shave the immediate area
for proper pad adhesion.
The pad gel does not
stick to skin.
Is your skin too wet? Dry the skin area.
Were the gels
stored under high
temperature, high
humidity, or direct
sunshine?
Replace both gels.
39
TROUBLESHOOTING
If this happens... Possible causes... Try this solution...
The main unit or
the AC adapter is
abnormally hot when
charging the battery.
The main unit or the
AC adapter may be
damaged.
Unplug the AC adapter
from the outlet and
the cord plug from the
main unit immediately.
is displayed.
Only 1 pad is
attached, or both pads
are not attached.
Re-attach dislocated
pad(s) onto the skin
¿UPO\
Have you removed the
WUDQVSDUHQW¿OPIURP
the gel?
3HHORIIWKH¿OPRQ
the adhesive surface
of gels.
Is the cord properly
connected to the main
unit?
Connect the cord plug
correctly into the jack at the
bottom of the main unit.
Is the adhesive surface
of gels dirty or dry?
Replace the Gels.
If this happens... Possible causes... Try this solution...
The pads are not
getting hot. The RED
GLOW does not come
on.
Is the cord properly
connected to the unit?
Check if the cord is
properly connected.
Is the cord disconnected
or short-circuited?
Replace the cord.
The Pads with Gels
are too hot on the skin
and there is a burning
scent.
Is the cord short-
circuited?
Stop using the unit
immediately, and
replace the cord.
Is the Pad with Gel
broken or bent?
Stop using the unit
immediately, and
replace the entire Cord
with Pads and/or Gels.
Have you changed the
heat setting too frequently
during the therapy?
Stop using the unit
immediately, and do not
change the heat setting
many times during the
session.
40
TROUBLESHOOTING
If this happens... Possible causes... Try this solution...
E1 is displayed.
Is the cord properly
connected to the unit?
Check if the cord is
properly connected.
If the error is still
displayed, the cord may
be broken (damaged).
Replace the cord.
E2 is displayed.
Is the cord internally
short-circuited?
Stop using the unit
immediately, and
replace the cord.
E3 is displayed.
Are there any
abnormalities in
the main unit of the
device?
The main unit may be
damaged.
Stop using the unit
immediately, and contact
OMRON Customer
Service Center.
If this happens... Possible causes... Try this solution...
E4 is displayed.
The unit is being
used outside of the
operating temperature.
Leave the unit within the
operating temperature
(+50 to +104 °F (+10
to +40 °C)) for a while
before use.
The operating time
is short, or the unit
does not operate, even
when the battery is
fully charged.
This may be due to the life of the rechargeable
battery. However, the battery cannot be replaced.
Please dispose of the unit.
If the above measures are not effective, contact us at 1-800-634-4350.