User Manual

27
5. Troubleshooting
If any of the below problems occur, check to make sure that no other electrical
device is within 12 inches (30 cm). If the problem persists, refer to the table below.
Problem Possible cause Solution
The intensity is
not felt.
The intensity
level is too
weak.
The adhesive surfaces of
the pad are overlapped.
Check placement of the pad.
Refer to sub-section 3.1.
Intensity is set too low. Press the [+] button.
The adhesive surface is
damaged.
Replace the pad.
The skin turns
red or feels
irritated.
Therapy duration is too
long.
Shorten session to less than 60
minutes.
The pad is not placed
properly below your knee.
Refer to sub-section 3.1 and place
correctly.
The adhesive surface of
the pad is damaged.
Replace the pad.
The device
cannot be
turned on.
The battery is depleted.
The battery indicator
lights orange.
Charge the battery fully.
The device, the
charger or the
AC adapter is
abnormally hot
when charging
the battery.
The device, the charger
or the AC adapter may be
damaged.
Unplug the AC adapter from the
charger immediately. Remove
the device from the charger
immediately.
The band
length is too
short or too
long.
The band size may be
wrong.
Choose the appropriate band. Refer
to section 6.