User Manual

29
Problem Possible cause Solution
Therapy does
not start.
The pad is not placed
below your knee properly.
Refer to sub-section 3.1 and place
correctly.
The device is not attached
to the pad properly.
Remove the device from the pad,
then attach the device to the pad
properly. Refer to sub-section 2.2.
Plastic films have not
been removed from the
adhesive surface of the
pad.
Peel off the film from the adhesive
surface of the pad.
The pad is damaged. Replace the pad.
The adhesive
surface of the
pad does not
stick to skin.
Plastic films have not
been removed from the
adhesive surface of the
pad.
Peel off the film from the adhesive
surface of the pad.
The pad or your skin is
wet.
Air dry the adhesive surface of the
pad or your skin.
The adhesive surface is
damaged.
Replace the pad.
There is too much hair on
your skin.
Shave the immediate area for
proper pad adhesion.
The pad was stored
under high temperature,
high humidity or direct
sunshine.
The pad is unable to be used due
to storage conditions. Replace the
pad.
The 1st, 3rd and
5th indicators
from the left
flash white.
An error occurred. Contact 1-800-634-4350.
If you are not able to solve your problem, contact 1-800-634-4350.
5. Troubleshooting