Users Manual

1
Introduction
Support
This guide provides you with the information you need to get
started. For more information and additional support, please visit
www.T-Mobile.com/support where you can:
• Review your phone’s User Manual and troubleshooting FAQs.
• View the latest troubleshooting solutions in the Support
Forums or ask a question of your own.
Account information
Be sure to access your account at My.T-Mobile.com to check your
minutes, pay your bill, upgrade your phone, change your rate plan
and contact customer service.
You can also access account and device information from your
phone in the T-Mobile app.
From your home screen, tap T-Mobile.
Note: Some content and illustrations may differ from your device
depending on the region, service provider, software version, or OS
version, and are subject to change without prior notice.
Note: This device is not suitable for people who have a visual
impairment due to the touchscreen keyboard.
Service
If you are a new T-Mobile
®
customer and your service has not
yet been activated, call Customer Care at 1-800-937-8997 and a
T-Mobile Activations representative will assist you.
You will need the following information when activating
service:
• Service Agreement and agent code on your Agreement.
• Your name, home address, home phone number, and billing
address.
• Your Social Security number, current driver’s license number,
and date of birth for credit check purposes.
• Your choice of T-Mobile plan and services (see http://www.
t-mobile.com/ for the latest plan information).
• Nano SIM serial number and IMEI number(located on the box
barcode label).
Service or use is your agreement to T-Mobile’s Terms and
Conditions. T-Mobile requires Arbitration of Disputes unless,