Hardware Manual

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11.Troubleshooting
It is always advisable to contact OneScreen technical support team in case of any problem. Technical Support
team can be reached by clicking on the Screen Skills Guru button on your screen (camera, mic and Internet
connection required), calling [phone] or sending email to [e-mail]. The
table below will help you identify how to get the system running efficiently in case you encounter any of the
following problems:
PROBLEM
Do’s
Do not’s
PC not working
Check if the cables are intact.
Check whether the ports are functional.
Check for the power button for powering ON the
PC from the side.
Remove the PC from the screen and insert back.
Do not press ON/OFF button of
the PC repeatedly.
Do not press power button of the
screen repeatedly.
Touchscreen not
working
Check the cables to ensure they are functioning
properly.
Check whether the ports are functional.
Check whether the USB touch cable is connected
properly.
Restart the system.
Do not try to fix by dismantling the
screen unless you are
accompanied by an expert
technician.
Do not squeeze the USB port.
Do not adjust the cables without
proper tools.
Touch being
recorded
incorrectly
Confirm that the aspect ratio of the screen and that
of the PC is same.
Check the calibration of the screen with the PC.
Check if there is any dust on the IR frame and clean
it.
Do not try to dismantle the
screen.
Do not damage the IR frame with
a sharp object.