User's Manual

130 • Quick Reference Guide Onity HT24W / HT28 Smart
If you know for a fact that the room is not occupied, use the PP to test the function of
the privacy indicator. If the indicator is faulty, replace the lock.
Guest and staff cards will not open the door – solid
green, flashing red light
This is the low battery indication for the lock. The lock has two levels of low battery
detection:
1. A warning level indicating that the batteries are weak but the lock
remains operational. This indication is typically displayed to staff
cards only.
2. A low battery shut down level indicating that the batteries may be too
weak for the lock to function properly. This indication is displayed to
any valid card.
Replace the batteries in the lock with fresh AA Alkaline batteries.
Card has broken in lock
Use the point of a knife and pry the broken card up from the slot. When the card is
removed, make a new card for the guest. If the card cannot be removed from the
lock, use the Portable Programmer to open the door, and then replace the lock.
The programmer will not turn on
The Portable Programmer runs on 4 AA Alkaline batteries, which are good for about
50 hours of usage. If the unit will not turn on, make sure that the batteries are fully
seated in the battery compartment. If they are, then replace the batteries.
The programmer beeps, but the screen is blank
Replace the batteries in the Portable Programmer.
The screen on our encoder is blank
Make sure that the power cord is plugged in and the unit is turned on. Double-check
your power by installing 6 AA Alkaline batteries in the encoder and checking all of
the functions.
We get encoding errors when making cards
Make sure that the cards are not worn or dirty. The front desk area of a hotel is a
very busy area, and debris can build up around the encoders. Make sure the card slot
is free of debris by gently blowing air through the slot. If the problem persists,
purchase cleaning cards from Onity, and use one in the encoding slot.