User's Manual

Onity HT24W / HT28 Smart Software - HT24W / HT28 Smart • 37
H
int: All canceled master cards
are shown in RED in the Master
Users List.
common reason is a lost card. When a card is lost, you need to cancel the lost
card in the guest room locks. There are three ways to do this.
• Let the card expire. To check the expiration date of a lost card, highlight the
master user in the list and click the View button. The expiration date is on the
Revalidation tab.
• Cancel the lost card and create new master cards that lock out the lost card.
• Encode a canceling card and use it in all of the locks. See the next section for
details about canceling cards.
Canceling a master affects every user that has this type of master card. Let us
say, for example, that Sandra, a GM type master card holder, loses her card and
you wish to cancel it. Follow these steps:
1. Highlight the lost master card in the list – in this example, Sandra.
2. Click the Cancel button.
3. Answer Yes to confirm that you wish to cancel this user.
A name in red letters indicates that she is canceled in the systems and no new
cards can be made for her. But to cancel her in the locks, either a GM card with the
updated code or the master canceling card must be inserted in the locks. You must
update the cards for all of the other GM type master users, or one of them might
get locked out of a room. Use the Update function to re-encode the other GM
master cards with the new code. If you are using the revalidation system, the cards
will be updated the next time they are revalidated.
Since Sandra lost her card and is still an employee, she needs a new card to
continue working. You must re-activate her to encode a new card.
1. Highlight Sandra in the list and click the Cancel/Reactivate
button to
reactivate the user.
2. Use the Encode
button to make a new card for her.
Encode – Create or Copy Master Cards
When you create new master users or re-activate canceled users, a new card must
b
e made. Simply highlight the user and click the Encode button to make a card for
a new or re-activated user.
If your system allows copies of master cards, you can use the Encode button to
make copies. Note that copies of master cards make it impossible to tell which
card has been in a room, because all copies are assigned to the same user.
Never make a copy of a Master card that was lost. Always cancel the user,
re-activate and issue new cards. Master copies are exact duplicates and
cannot be individually identified.