Stereo Receiver User Manual
68
En
■ There’s no video
■ The AV receiver’s remote controller doesn’t 
control my iPod/iPhone
■ The AV receiver unexpectedly selects your 
iPod/iPhone as the input source
■ Can’t record
■ There’s no sound
■ The Zone 2 speakers produce no sound
■ Can’t access the server or Internet radio
■ Playback stops while listening to music files on 
the server
■ Can’t connect to the AV receiver from a Web 
browser
■ Can’t access the music files on a USB device
Make sure the AV receiver is turned on, the correct 
input source is selected, and the volume is turned up.
—
Make sure the plugs are pushed in all the way. —
Try resetting your iPod/iPhone. —
Make sure that your iPod/iPhone model’s TV OUT 
setting is set to On.
—
Make sure the correct input is selected on your TV 
or the AV receiver.
—
Some versions of the iPod/iPhone do not output 
video.
—
Make sure your iPod/iPhone is properly inserted in 
the Dock. If your iPod/iPhone is in a case, it may not 
connect properly to the Dock. Always remove your 
iPod/iPhone from the case before inserting it into the 
Dock.
—
The iPod/iPhone cannot be operated while it’s 
displaying the Apple logo.
—
Make sure you’ve selected the right remote mode. 21
When you use the AV receiver’s remote controller, 
point it toward your AV receiver.
—
When connecting the UP-A1 Dock to the radio tuner 
UP-HT1 (North American models) with AUTO 
selected with the tuner’s Mode Selector switch, you 
can switch the input source between the UP-A1 
Dock and the tuner, by pressing PORT repeatedly 
on the front panel.
—
If you still can’t control your iPod/iPhone, start 
playback by pressing your iPod/iPhone model’s Play 
button. Remote operation should then be possible.
—
Try resetting your iPod/iPhone. —
Depending on your iPod/iPhone, some buttons may 
not work as expected.
—
Always pause iPod/iPhone playback before selecting 
a different input source. If playback is not paused, 
the Direct Change function may select your 
iPod/iPhone as the input source by mistake during 
the transition between tracks.
—
Recording
On your recorder, make sure the correct input is 
selected.
—
To prevent signal loops and damage to the AV 
receiver, input signals are not fed through to outputs 
with the same name (VCR/DVR IN to VCR/DVR 
OUT).
—
(Chinese models) When the Pure Audio listening 
mode is selected, recording is not possible because 
no video signals are output. Select another listening 
mode.
—
Zone 2
Only components connected to analog inputs can be 
played in Zone 2.
—
Powered Zone 2 cannot be used if “Speakers Type 
(Front)” is set to “Bi-Amp”.
43
Music Server and Internet Radio
Check the network connection between the AV 
receiver and your router or switch.
—
Make sure that your modem and router are properly 
connected, and make sure they are both turned on.
—
Make sure the server is up and running and 
compatible with the AV receiver.
71, 73
Check the “Network” settings. 54
Make sure your server is compatible with the AV 
receiver.
71, 73
If you download or copy large files on your 
computer, playback may be interrupted. Try closing 
any unused programs, use a more powerful 
computer, or use a dedicated server.
—
If the server is serving large music files to several 
networked devices simultaneously, the network may 
become overloaded and playback may be 
interrupted. Reduce the number of playback devices 
on the network, upgrade your network, or use a 
switch instead of a hub.
—
If you’re using DHCP, your router may not always 
allocate the same IP address to the AV receiver, so if 
you find that you can’t connect to a server or Internet 
radio station, recheck the AV receiver’s IP address 
on the “Network” screen.
54
Check the “Network” settings. 54
USB Device Playback
Make sure the USB device is plugged in properly. —
The AV receiver supports USB devices that support 
the USB mass storage device class. However, 
playback may not be possible with some USB 
devices even if they conform to the USB mass 
storage device class.
—
USB memory devices with security functions cannot 
be played.
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