Operation Manual

Troubleshooting
En-69
Listening Mode
● When listening to Dolby Digital and/or DTS sound,
digital connection is necessary.
● Check the digital audio output setting on the connected
component. On some game consoles, such as those
that support DVD, the default setting is off.
● After pressing RCV on the remote controller, repeatedly
press DISPLAY to switch the display on the main unit.
You can see the input format.
If the above does not solve the problem, check the
following.
 Cannot select a desired listening mode
● Depending on the connecting status of the speaker,
some listening modes may not be selected. Check the
details in "Selectable Listening Modes" section.
 There is no sound with Dolby Atmos
● You need to have either back speakers or height
speakers connected. After connecting each of the
speakers, make sure the connection settings in
"Configuration" - "Speaker Channels" are correct.
● Dolby Atmos play is only possible when the input signal
is Dolby Atmos.
 Cannot select the Pure Audio listening mode
● The Pure Audio listening mode cannot be selected while
Zone 2/Zone 3 is on.
Video
● Check that the output jack of the connected equipment
and the input jack of this unit are connected correctly.
● Make sure that none of the connecting cables are bent,
twisted, or damaged.
● Make sure the switching of input screens is proper at the
monitor side such as a TV.
If the above does not solve the problem, check the
following.
 There is no picture from a source connected to an
HDMI IN
● The input selector of this unit needs to be in the
position that corresponds to the jack where the player is
connected.
● While the Pure Audio listening mode is selected only
video signals input through HDMI IN can be output.
● Check if "Resolution Error" is displayed on the main
unit display when video input via HDMI IN jack is not
displayed. In this case, the TV does not support the
resolution of the video input from the player. Change the
setting on the player.
● Reliable operation with an HDMI-to-DVI adapter is not
guaranteed. In addition, video signals from a PC are not
supported.
● Try switching off the Deep Color function. To turn off the
Deep Color function, while holding down STM on the
main unit, press
ON/STANDBY repeatedly until "Deep
Color:Off" appears on the display. To reactivate the
Deep Color function, repeat the above described step
until "Deep Color:On" is appeared on the display.
 There is no picture from a source connected to the
composite video/component video input jack
● If multiple videos are input into one input system,
HDMI signal output is prioritized. In this case, to output
composite video/component video, set "HDMI Input" to
"-----".
 Images flicker
● It is possible that the resolution of the player is not
compatible with the TV's resolution. If you have
connected the player to this unit with an HDMI cable, try
changing the output resolution on the player. There also
may be an improvement if you change the screen mode
on the TV.
Linked operation
 There is no HDMI linked operation with CEC-
compliant equipment such as a television
● Set the HDMI CEC (RIHD) setting of the unit to On.
Press RCV and then SETUP on the remote controller,
select "6. Hardware" - "HDMI" - "HDMI CEC (RIHD)" and
set to On.
● It is also necessary to make the HDMI linked system
settings on the CEC-compliant equipment. Check the
operating instructions.
 The RI functions do not work
● To use RI, you must make an RI connection and an
analog audio connection (RCA) between the component
and AV receiver.
● While Zone 2/Zone 3 is selected, the RI functions do not
work.
Tuner
 Reception is noisy, FM stereo reception is noisy, or
the "FM STEREO" indicator does not stay lit
● Re-check the antenna connection.
● Relocate your antenna.
● Move the unit away from your TV or PC.
● Passing cars and airplanes can cause interference.
● Concrete walls weaken radio signals.
● Listen to the station in mono.
● When listening to an AM station, operating the remote
controller may cause noise.