Operation Manual
En-23
Others
Troubleshooting
Before starting the procedure
Problems may be solved by simply turning the
power on/off or disconnecting/connecting the
power cord, which is easier than working on the
connection, setting and operating procedure. Try
the simple measures on both the unit and the
connected device. If the problem is that the video
or audio is not output or the HDMI linked operation
does not work, disconnecting/connecting the HDMI
cable may solve it. When reconnecting, be careful
not to wind the HDMI cable since if wound the
HDMI cable may not fit well. After reconnecting, turn
off and on the unit and the connected device.
The AV receiver turns off unexpectedly.
･
The AV receiver will automatically enter standby mode when
Auto Standby or Sleep Timer is set and launched.
･
The protective circuit function may have been activated. If this
has occurred, "AMP Diag Mode" appears on the display when
the unit is turned on again, and the unit enters diagnostic mode.
If the results of the diagnosis is that there is no problem, the
"AMP Diag Mode" display disappears and you can use the unit
normally again. If "CHECK SP WIRE" appears on the display,
the speaker cables may be short-circuited. Make sure bare
speaker wires are not touching each other or the back panel
of the unit, then turn the unit on again. If "NG" is displayed,
immediately unplug the power cord from the wall outlet and
contact your Onkyo dealer.
Theres no sound, or its very quiet.
･
A wrong input selector button has been selected. Select a
correct input for the player. Also check that muting is not on.
･
Not all listening modes use all speakers.
Theres no picture.
･
A wrong input selector button has been selected.
･
Video input through analog jacks is not displayed if the listening
mode is Pure Audio.
･
To display video from the connected player on the TV screen
while the unit is in standby, you need to enable HDMI Standby
Through function.
･
When the TV image is blurry or unclear, power code or
connection cables of the unit may have interfered. In that case,
keep distance between TV antenna cable and cables of the unit.
･
If you connect a player supporting HDCP2.2, be sure to connect
it to one of the HDMI IN1 to IN5 jacks of the unit.
Video and audio are out of synch
･
Video may be delayed relative to audio depending on the
settings and connections with your television. Adjust in "Step 3:
Playing Back", "7 Quick Setup menu", "A/V Sync".
Cannot play digital surround
･
To enjoy digital surround sound including Dolby Digital and
DTS, audio output should be set to "Bitstream output" on the
connected Blu-ray Disc Player or other device.
Cannot output audio such as Dolby Atmos according
to the format of the source.
･
If you cannot output formats such as Dolby TrueHD, Dolby
Atmos, or DTS-HD Master Audio according to the format of the
source, in the Blu-ray Disc Player settings try setting "BD video
supplementary sound" (or secondary sound) to "Off". Change
the listening mode for each source after changing the setting to
confirm.
HDMI control does not function correctly.
･
Set the CEC link function of the unit to on. It is also necessary
to make the HDMI linked system setting on the TV. See the TV's
instruction manual for details.
Cannot access to network.
･
Try plugging/unplugging the unit or the wireless LAN router or
check their power-on status. This will work well in many cases.
･
If the desired wireless LAN router is not in the access point list,
it may be set to hide SSID or the ANY connection may be off.
Change the setting and try again.
■ Resetting the unit
Resetting the unit to the status at the time of shipment may solve
the problem. If the measures above do not solve the problem, reset
the unit with the following procedure. If you reset the unit status,
your preferences will be reset to the defaults. Note them down
before starting reset.
● How to reset:
1.
While holding down CBL on the main unit (note that step 2
must be performed with this button pressed down)
2.
Press
z
ON/STANDBY on the main unit ("Clear" appears on
the display and the unit returns to standby)
･
Do not unplug the power cord until "Clear" disappears from the
display.
1.
While holding
down the CBL
button
2.
Press zON/
STANDBY.
● How to reset the remote controller:
1.
While holding down RCV on the remote controller, press Q
until the remote indicator stays lit (about 3 seconds).
2. Within 30 seconds, press RCV again.
RCV
Remote
indicator
Q