User's Manual

www.onyx-international.com
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8.3 Precautions for repair
8.3.1 Users need to contact our after-sales department to
confirm whether it is in the scope of warranty, whether it is fault
and the fault cause.
8.3.2 Users need to provide proof of purchase (invoice or
receipt) , warranty card consistent with the original barcode. Fill
out the repair request form (download from official website)
and then send to our maintaining department together with
the device.
8.3.3 Due to the special properties of the product screen,
for non- screen maintenance equipments, please ensure that
the screen is intact and reinforce the packing before send it to
us. Please avoid damage in transportation. We do not receive a
damaged screen products for free maintenance.
8.3.4 Please only send the device and the materials
required above to us. Do not send the headphones, adapters
and other accessories. If lost, our company is not liable for
damages;
8.3.5 Please backup data before send it to repair. We are
not liable for the data loss due to maintenance.
This provision only applies to mainland China. It is