User's Manual

Basic Operation
Making and receiving calls
To place a call, pick up a phone connected to the
Ooma Telo and dial the phone number.
To answer a call, pick-up the phone when it rings.
Call-waiting
Switch to a second incoming call by pressing the
Flash key on your telephone handset. The current
call will be automatically put on hold.
Blocking Caller-ID
Disable your caller-ID on outgoing calls by dialing
*
6
7
before you dial out. Visit my.ooma.com to
disable caller-ID for all calls.
Completed Setup Diagrams Advanced Setup Options
Line 1 & Line 2 Key
A solid light shows your active call.
Press the current line to put the call on hold.
Press the other line to switch to the other call.
Press both at the same time to create a 3-way
conference call.
Play Key
Press to hear your voicemail messages.
Key will blink when there are new messages.
Forward Key
Press to skip to the next message.
Reverse Key
Press to replay current message.
Press twice to skip to the previous message.
Stop Key
Press to stop playing messages.
Trash Key
Press to delete the current message during
playback.
Send-to-Voicemail Key
Press to save the current message during
playback.
Press to transfer an active call to voicemail.
Press-and-hold for three seconds to turn
Do not Disturb on or off (a solid light indicates
that all calls are sent directly to voicemail).
Volume Adjustment Key
Press to adjust the volume level.
Brightness Adjustment Key
Press to adjust the brightness level.
Page Key
Press to locate your Ooma HD handset.
Press-and-hold for three seconds to register a
new Ooma HD handset.
Quick Reference
Solid Blue Ooma Logo
Indicates your Ooma service is working. You will hear Ooma dialtone and
all Ooma services are operational.
Blinking Red Ooma Logo
Indicates your Ooma service is not working. All services are unavailable.
You will not hear any dialtone and will be unable to make or receive calls.
If you’re using Ooma with a landline, you will hear regular dialtone and can
make and receive calls using your landline. Calling charges may apply.
White Ooma Logo
Indicates Ooma device is not powered or that the brightness is turned
down (check the brightness level). If there is no power, you will not hear
any dialtone and will be unable to use your phone.
Reverse
Stop
Forward
Play
Trash
Send-to-Voicemail
Ooma Logo
Brightness
Adjustment
Line 1 and Line 2
Page
Troubleshooting
or keys do not light up
Check that the device is properly powered and that
the brightness is set at a viewable level. To adjust the
brightness level, press the key.
and are solidly lit up
The Ooma Telo is unable to register with the Ooma
network. Verify that your Internet connection is working by
connecting a computer to the HOME NETWORK port and
browsing to a website such as: www.ooma.com
and are solidly lit up
The Ooma Telo cannot get a network connection. Review
the completed setup diagram and check that your network
cables are plugged in correctly. The TO INTERNET port
should show a green light. Reboot any network devices,
such as modems and routers.
and are solidly lit up
A phone line is not detected. Check that the WALL port
is plugged into a working phone jack. Applies only if you
selected the option to use Ooma with a landline backup.
Incoming calls do not ring your phone
When Do not Disturb is turned on, the key will be solid
and all incoming calls will go directly to voicemail without
ringing your phones. To turn off the feature, press-and-hold
the key for three seconds.
is blinking red
Check if your high-speed Internet connection is working by
browsing to www.ooma.com from a computer. Make sure
all network cables are plugged in snugly and that the TO
INTERNET port shows a green light. Reboot the Ooma Telo
device and any other network devices, such as modems
and routers, by pulling out the power and plugging it back
in. Wait a few minutes for everything to boot up.
Note: If you are using Ooma with a landline backup, check
that the WALL port is plugged into a working phone jack.
You don’t hear Ooma dialtone
If the Ooma logo is blue but you don’t hear dialtone, check
that your phone is correctly plugged into the PHONE port.
Voice sounds stuttery or constantly breaks up
Voice quality is dependent on the consistency of your
Internet connection. For best results, Ooma recommends
that Ooma Telo be connected between the modem and
router as shown in Completed Setup Diagrams Option A.
This allows your phone calls to be intelligently prioritized
over other network trafc.
You can optimize how ooma prioritizes your network trafc
by opening your web browser to http://setup.ooma.com.
Note that this page can only be accessed from a computer
connected directly to or behind the HOME NETWORK
port of the Ooma Telo.
Connecting a fax machine
A standard phone splitter can be used to connect a
phone and fax machine to the PHONE port of the
Ooma Telo.
When placing fax calls, you must dial
*
9
9
prior to dialing the
destination fax number. Successful faxing mainly depends on the
quality of your Internet connection.
To learn more, visit: www.ooma.com/fax
Relocating your Ooma Telo
If you want to place your Ooma Telo in a more
convenient location, you can use HomePlug
(powerline) adapters.
These devices can extend your broadband connection to any room
using your electrical wiring. With HomePlug, you’ll be able to connect
Ooma Telo anywhere in your home where you have a power outlet.
To learn more, visit: www.ooma.com/homeplug
Distributing dialtone to all phone jacks
You can use Ooma Telo to distribute dialtone to
all phone jacks in your home, allowing you to use
multiple phones with Ooma.
This advanced setup requires disconnecting your home phone wiring
from your telephone company before connecting it to Ooma Telo.
To learn more, visit: www.ooma.com/homedistribution
Ooma Usage Guide
Corded or
Cordless Phone
Power Outlet
Modem
Router
a
b
c
Advanced Features
Making two calls at once
Simply press the line key or Flash key on your
handset and you’ll get a new Ooma dialtone.
Three-way conferencing
With calls on both lines, you can press the keys
simultaneously to bridge both lines together.
Call forwarding and Multi-Ring
Afraid to miss a call? Setup your Ooma system to
forward calls to your cell phone. Choose to forward
all calls, only when your Internet is down, or ring your
home phone and cell phone at the same time. Set this
up anytime at my.ooma.com.
Blocking telemarketers
Blacklists have been designed to help you lter
out telemarketers and other unwanted callers. Visit
my.ooma.com to start your personal blacklist.
Choosing a virtual number
Your Ooma system supports multiple phone numbers.
Add numbers from any calling area for a home ofce
or to make it easy for friends and family in another
state to reach you. Get started at my.ooma.com.
Screening your calls
Listen in as your callers leave their voicemail. The
message will be played through the speaker. Answer
the phone if you decide you want to take the call.
And much more
Check out other Ooma Premier features at:
www.ooma.com/premier
Volume
Adjustment
Phone Jack
(optional)
Phone
Ooma Telo
Ooma Telo
Ooma Telo
Phone
Splitter
HomePlug HomePlug
Phone
Phone Fax
Ooma Telo connected between your modem and router
Option A
Option B
Ooma Telo connected behind your integrated modem/router
Corded or
Cordless Phone
Power Outlet
Computer
a
b
c
Phone Jack
(optional)
Integrated
Modem/Router
Modem
Ooma HD Handset
With the Ooma HD handset, you’ll unlock the full power of Ooma Telo and enjoy:
• Clear, interference-free conversations using DECT 6.0 digital technology
• Twice the sound clarity with Ooma HD Voice when calling friends and family using Ooma Telo
• Additional features only available on the handset such as the Instant Second Line
™
• Convenient access to other enhanced features right in your hand, including voicemail, call
screening, ringtones, and more!
To learn more, visit: www.ooma.com/handset
© 2009 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma Premier, Instant Second Line, Broadband Answering
Machine, the sound of the Ooma dialtone, and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.
Ooma Premier™
The features described below are bundled as part of
Ooma Premier™. Your system comes with a free trial.
To learn more, visit: www.ooma.com/premier.
Enhanced Voicemail
Setting up
Pick up your phone and press the key on the
Ooma Telo. The system will walk you through setting
up your PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the key will blink.
Press the key to listen to your voicemail through the
speaker. You can also listen to messages through
your phone. Simply dial your own phone number and
follow the voice prompts.
Checking voicemail remotely
There are three ways to check voicemail remotely:
1
Phone: Dial your Ooma number. When the call rolls
to voicemail, press the
*
key and enter your PIN.
2
Online: Listen to and manage your voicemail on the
web at my.ooma.com.
3
Email: Forward your voicemail as a MP3 le to your
email or mobile phone. Set this up at my.ooma.com.
Changing voicemail greetings
Pick up the phone connected to Ooma Telo and
press the key. From the main menu, select option
2: “Change your settings”. Then select option 2:
“Change your personal greeting”.
911 emergency calling
When you dial
9
1 1
, your address will auto-
matically be transmitted to rst responders (as long
as your community is enabled for enhanced 911).
For your safety, always keep your current address
up-to-date at my.ooma.com.
International and other calling services
To place an international call, dial
0
1
1
followed
by the country code and phone number. Your
prepaid balance will be announced before the call
completes.
Note: To make international calls and access other
premium services such as 411, you must charge-up
your prepaid account at my.ooma.com.