V 2.7.0c Oplink Connected Software User Manual Oplink Communications, Inc. Oplink Communications, Inc.
V 2.7.0c Contents Getting Started .............................................................................................................. 5 a.) Set Up Account Using Your Smartphone ...................................................................... 5 b.) Phone Number Verification And Set New Passowrd .................................................... 5 Main Menu ......................................................................................................................
V 2.7.0c c.) Remove And Rename OPU And Devices ..................................................................... 18 d.) Replace OPU................................................................................................................ 19 e.) Battery Indicator ......................................................................................................... 20 f.) Camera Sensitivity.......................................................................................................
V 2.7.0c c.) Snapshot And Video Clip ............................................................................................. 31 d.) Historical Events.......................................................................................................... 32 e.) Delete Event(s) ............................................................................................................ 32 f.) Search For Event(s) ...........................................................................................
V 2.7.0c Getting Started ………..……………..……………………………… 1 a.) Set Up Account Using Your Smartphone 1) Download Oplink Connected App from iPhone’s App Store, Android’s Google Play Store, or Windows’ Windows Phone Store. 2) Click on OPLINK icon and go through the Phone Number Verification process (see below). b.) Phone Number Verification And Set New Password 1) At the Phone Number Verification page, input your phone number and tap on the “Continue” button.
V 2.7.0c 2) If you do not receive the SMS, you can use the “Resend Code” button. Tap on the “Resend Code” button to receive a call back on your phone. A code will be read to you over the phone. Once the call ends, enter the code into the field provided. 3) You will be asked to set a password for your account. Once you fill out all the requested information, please tap on the (Save) button. After you sign in with the new password, your phone number verification will have been completed.
V 2.7.0c 2 Main Menu ………………..…………….………………………………… The main menu displays four options: Video, VideoGram, Automation, and Armed/Disarmed. Video --- directs the user to the viewing options of their camera(s). VideoGram --- shows a list of triggered events. Automation --- allows the user to remotely control devices in his/her home/business. Armed/Disarmed --- gives the user the option to arm or disarm the home security system. The color of the tile will indicate the status of the system(s)/OPU(s).
V 2.7.0c Yellow color: indicates systems/OPUs are not all armed when there are more than one system/OPU; indicates system is in ‘Arm in stay mode’ when there is only one system/OPU Grey color: indicates system(s)/OPU(s) is(are) disarmed Oplink Communications, Inc.
V 2.7.0c Sidebar Menu.…………………….………………………………… The Sidebar Menu button 3 in the upper left corner of the Main Menu will display the Sidebar Menu, where you can manage various aspects of your system, from changing the name of a device to adding Authorized/Family Users and Emergency Contacts to viewing a history of the OPU notifications. Web Store --- a link to the Oplink Website where users can find more of Oplink’s offerings and subscribe to services.
V 2.7.0c a.) Edit Account Information (Password, Email Address, Display Name) 1) Go to Sidebar Menu -> My Profile. 2) Tap on the (Enter/Edit) button of the item to edit. 3) Update the appropriate information. 4) Tap on the (Save) button to confirm changes or (Back) to go to previous screen. b.) Notifications a.) Push Notifications – Notifications include event’s notice, and all system status notices. Turning off this option will cause important messages to be lost. b.
V 2.7.0c c.) Add Authorized/Family User 1) Go to Sidebar Menu -> Authorized/Family Users 2) Tap on the (Add) button. 3) Input the first name and last name of the Authorized/Family User, the assigned country code of the phone number, the Authorized/Family User’s phone number, and then, if necessary, select the check-box for feature phone usage. (Owners can add users of feature phones as authorized users. They will receive a phone call when there is an event.
V 2.7.0c d.) Edit/Delete Authorized/Family User 1) Go to Sidebar Menu -> Authorized/Family Users. 2) Tap on the (Enter/Edit) button next to the specific user. 3) You can modify the name of the Authorized/Family User and then tap on the button to save the changes, or tap on the “Remove” button to remove the Authorized/Family User from the list. (Save) 4) Tap on the “Remove” button again to confirm deletion of the user. This will bring the owner back to the previous screen.
V 2.7.0c e.) Add Emergency Contact 1) Go to Sidebar Menu -> Emergency Contacts. 2) Tap on the (Add) button. 3) Input the first name and last name of the Emergency Contact, the assigned country code of the phone number, and the Emergency Contact’s phone number. 4) The “Copy from Address Book” button will display your contacts and allow you to choose one to add as an Emergency Contact. 5) Tap on the (Save) button to confirm addition or (Back) to go to previous screen.
V 2.7.0c f.) Edit/Delete Emergency Contact 1) Go to Sidebar Menu -> Emergency Contacts. 2) Tap on the (Enter/Edit) button next to the specific user. 3) You can modify the name of the Emergency Contact and then tap on the (Save) button to save the changes, or tap on the “Remove” button to remove the Emergency Contact from the list. 4) Tap on the “Remove” button again to confirm the deletion of the contact. This will bring the owner back to the previous screen.
V 2.7.0c g.) Sidebar Menu -> Sign Out Go to Sidebar Menu -> My Profile. The user can Sign Out of the App on this screen. h.) Sign In/Request A New Password Tap on “Forgot password?”. You will be redirected to a page where you enter the login information (account phone number) in the provided field and press the “Submit” button for a new password. An email will be sent to you along with a new server generated password.
V 2.7.0c Device Management ….….……………………………… 4 a.) Activate OPU (Add Location) 1) Go to Sidebar Menu -> Device Management. 2) Tap on the (Add) button next to “Device Management”. 3) Tap on “New OPU”. 4) Tap on the (Next) button to get to the “Activating” screen to start the new device activation process. Oplink Communications, Inc.
V 2.7.0c b.)Add A Device (IP Cameras And Sensors) 1) Go to Sidebar Menu -> Device Management. 2) Tap on the (Add) button next to “Device Management”. 3) Tap on “New OPU” or “IP Camera” or “Sensor” depending on the device to be added. 4) Scan barcode (QR code) located on the device. (* Note: If the scan is incomplete, you will be asked to enter the serial ID (SN) of the device.) 5) After scanning, you can assign a unique name to the device or leave it with the default assigned name.
V 2.7.0c c.) Remove And Rename OPU And Devices 1) Go to Sidebar Menu -> Device Management. 2) OPU a. Tap on the (Enter/Edit) button next to the name of your OPU. b. To rename, owner writes over the name of the OPU and then taps on the (Save) button. c. To remove, owner taps on the “Remove OPU” button and then taps on “Yes” to confirm the removal, or taps on “No” to cancel the action. 3) SENSORS/IP CAMERAS a. Tap on the (Enter/Edit) button next to the item to be edited. b.
V 2.7.0c d.)Replace OPU *Note: Replacing the OPU retains the associations that were established by the initial OPU with the cameras and sensors.* 1) Tap on the (Enter/Edit) button next to your OPU. 2) To replace, owner taps on the “Replace with New OPU” button. 3) Screen will direct you to scan the QR code on the New OPU. 4) Message will inform you of the successful replacement. Oplink Communications, Inc.
V 2.7.0c e.) Low Battery Indicator 1) Upon opening the APP, if a device’s battery is low, a message will display indicating such at the Main Menu. 2) Go to Sidebar Menu -> Device Management. 3) In the Sensor List section, if the sensor uses batteries, the Low Battery Indicator will be displayed next to the device icon if/when that device’s battery level is low. Oplink Communications, Inc.
V 2.7.0c f.) Camera Sensitivity (in regards to the motion detection feature) The camera listed under the Camera List section has an adjustable motion detection sensitivity setting. Even though there is only one device, the camera and sensor features are different. To optimize detection in diverse environments, the motion sensor will allow the user to set a sensitivity threshold. The owner can set the sensitivity threshold from 100% (most sensitive) to 0% (least sensitive).
V 2.7.0c g.) Unshare me If you have been granted ‘Authorized/Family Users’ privileges to a system and no longer want access, you can remove yourself from the system. The owner will receive a notification that the user has been removed as an ‘Authorized/Family Users’. 1) Go to Sidebar Menu -> Device Management. 2) Next to the name of the system, press on ‘Unshare me’. 3) Press ‘Unshare me’ to confirm or ‘Cancel’ to decline. Oplink Communications, Inc.
V 2.7.0c h.)Adding A Wi-Fi Network For The IP Camera To help the IP Camera get stronger connections, users can set up their IP Camera to be connected directly to another Wi-Fi access point, dependant on signal strength. Access points can be the OPU, the router, or the Wi-Fi Repeater. 1) Go to Sidebar Menu -> Device Management. 2) Select an IP Camera from the Camera List and Tap on ‘Wi-Fi’. 3) Select a Wi-Fi Network that you want to join so that the IP Camera will have access.
V 2.7.0c i.) Adding A Wi-Fi Network Afterthoughts 1) Once a Wi-Fi Network has been added, the other cameras in your system can be set up to use it. 2) When an IP Camera is power-cycled, it will automatically connect to an access point that has the strongest signal. 3) To remove a Wi-Fi Network: - Sidebar Menu - Device Management - Select an IP Camera in the Camera List - Wi-Fi - Select a Wi-Fi Network in the “Select a Previously Added Network” section - Remove - Remove Oplink Communications, Inc.
V 2.7.0c Video ………………….…….…………………….………………………………… 5 a.) Multi-Site Viewing Note: The IP Camera’s Infrared Mode will display objects in black and white (shades of gray) 1) The “Video” tile will display a maximum of 4 video frames on the screen for all cameras that you have access. Videos are grouped by location. 2) 1st screen: Always displays videos of owner’s locations first. If owner has more than 1 location, then the videos are sorted in alphabetical order. 3) 2nd screen: Owner’s 2nd location videos.
V 2.7.0c b.)Single Video Viewing 1) In the “Video” tile, tap on a video to enlarge it and view in single video mode. 2) Tap on the (Back) button to go back to previous screen. 3) Tap on the “Alarm” icon to trigger an emergency event and set off the siren after you tap on ‘Yes’ at the ‘Do you want to trigger the siren?’ pop-up. 4) Tap on the enlarged video view to hide control panel. 5) Tap it again to display the control panel.
V 2.7.0c c.) Change Image Settings In single video mode, certain features of the camera can be changed. 1) Tap the Image Settings button (gear/cogwheel). 2) If the camera is mounted on the ceiling, use the ‘Flip Camera View’ setting to invert the image. 3) The camera can be mounted so that it looks outside a window. To compensate for outdoor lighting, tap on ‘Switch to Outdoor Scene’. 4) Tap ‘Cancel’ to exit Image Settings. Oplink Communications, Inc.
V 2.7.0c d.)Automation Pop-Up If the system has automation devices connected to it, they can be controlled while in the single video mode. Once the switch is tapped, close the pop-up screen to see the results of the remote control. 1) Tap the Automation Pop-Up button (On/Off symbol inside a house). 2) Tap on the device’s On/Off button. 3) Tap on ‘Close’. 4) View the results. Oplink Communications, Inc.
V 2.7.0c e.) Record/Share Video 1) In single video mode, tap the Record button (a solid dot in a bigger circle). The maximum recording time is 30 seconds. The recording will be saved automatically to the local photo album. 2) “Record” and “Stop” are toggle buttons showing different statuses accordingly. 3) Video stops recording when the recording time reaches 30 seconds. A message will ask the user: “Share video clip?” 4) If “No” is selected, the screen will be redirected to single video mode.
V 2.7.0c f.) Call An Emergency Contact 1) In single video mode with the control panel displayed, tap on the Call button (phone handset) to invoke the prefixed Emergency Contacts list and select an Emergency Contact to call. 2) The Emergency Contacts list will contain contacts for each OPU. 3) If there are no Emergency Contacts to call, a ‘No Contacts’ pop-up will be displayed. 4) You can set up the Emergency Contacts list by going to “Sidebar Menu -> Emergency Contacts”. Oplink Communications, Inc.
V 2.7.0c VideoGram ……………….…………….………………………………… 6 a.) Your App will receive a push-notification when an event gets triggered. The App will produce a 5-second audible-notification on the local device. A message will inform owner and authorized/family users of the event: “Emergency: HouseOne at 06/05/2014 06:28:39PM PDT”. b.) If you acknowledge the push-notification, the App will be launched and you will be directed to the event record under the “VideoGram” tile.
V 2.7.0c d.) Check historical events under the “VideoGram” tile. Events will be listed by OPU. You can swipe left or swipe right on the screen to see the next/previous page of the events of another OPU. Events are listed in descending order, from the most current to the oldest. e.) Only the owner will see the (Edit) button in the upper right corner, and therefore, only the owner can delete events. Authorized/Family Users will not see the Oplink Communications, Inc. (Edit) button.
V 2.7.0c f.) To search for a particular event, tap on the “Search” button. Tap on “OPU” to select the OPU on which you want to perform a search. Select the “Starts” and “Ends” dates of the search and then tap on the (Submit) button to perform the search. Results of the search will be displayed. Oplink Communications, Inc.
V 2.7.0c Automation…………….….………………….…………………………… 7 In Automation, you are able to remotely control devices in your home or business (ie. fan, air conditioner, light, TV, stereo system, radio, etc.). Blue color: indicates power is on Grey color: indicates power is off Oplink Communications, Inc.
V 2.7.0c Armed/Disarmed …………….….……………………………… 8 a.) Arm/Disarm OPU (Location) Or Event a. Go to Armed/Disarmed -> ARM page. b. At the ARM page, tap on “DISARM”, “ARM”, or “ARM in STAYMODE” under the OPU you desire to remotely control. *Note: The DISARM selection will Acknowledge an Event and Disarm a Location. Oplink Communications, Inc.
V 2.7.0c b.)ARM in STAYMODE a. This mode can be turned on to protect you while you are at home. The Motion Sensor(s) will be disarmed automatically, but the Door/Window Sensors will still stay armed. You can move freely inside the house and be protected from outside intruders. b. Under the ARM and DISARM option, the ARM in STAYMODE can be toggled on/off. The ARM in STAYMODE and the ARM mode cannot be on at the same time. Toggling to one mode will turn off the other. c.
V 2.7.0c Troubleshooting Guide Symptom Possible Cause Solution App cannot detect any OPU The smartphone is not on the same network as the OPU. Connect the smartphone to the same network or scan the QR barcode on the back of the OPU. App detects more than one non-associated OPU in the same area Multiple OPU that have not been activated are on the same network. Scan the QR barcode on the back of the OPU. Incomplete activation Some of the devices didn’t activate during the activation process.
