User's Manual
5
A. The warranty period has expired;
B. Damage caused by human factors, including damages caused by usage under
improper operating environment and the failure to the user manual;
C. The customer disassembles, repairs or modies the device without the Company's
authorization or has it repaired at a repair shop that is not included in the Company's
approved repair network;
D. Damage caused by a force majeure (such as oods, res, earthquakes and lightning);
E. The user is unable to provide the warranty card and valid proof of purchase or the
product model and barcode do not match or are altered;
F. Natural wear and tear of the product (such as casing, keypad, display screen,
antenna and other accessories);
G. Faults, damages or defects not caused by the company;
H. Barcode and warranty labels are damaged and unrecognizable.
2. Others
A. External damages(including wear, tear, and scratches) are not entitled to the
warranty service;
B. Faults caused by the Internet and wireless information service providers (operators)
are not covered by the warranty;
C. Our warranty does not cover services verbally promised by the dealer which violate
principles set forth on the warranty card. For products that meet the replacement
requirements, you can go to our nearest approved warranty service centre for
replacement. Upon replacement, if the device is faulty, we can replace it with a device
II: Warranty Instructions and Conditions
1. Your warranty (please refer to the Warranty Information Card) is only valid under
normal use of your device. All man-made damages and any of the following conditions
are out of free warranty, but a repair can be still implemented at your own cost:
3. If any of our products is required to be xed, you may take it to any warranty
shop in our national warranty network.
4. If the product requires repair since water enters the device or it is seriously
damaged by human factors, the customer needs to sign the repair agreement
form with the OPPO Customer Service Centre rstly.
5. All components, parts and accessories replaced during the warranty period
shall become the property of the Company.
III: Considerations for Sending the Device for Repair and Collecting It
1. When completing the OPPO Mobile Phone Repair Form, the customer must ll in
valid information in clear handwriting as required (name, address, phone number and
fault symptoms).
2. The Customer shall collect the mobile phone by presenting the OPPO Mobile Phone
Repair Form. In case the Customer loses the Customer Copy, the Customer shall go
through the loss reporting procedures with his/her personal ID or valid proof of
identity before collecting the mobile phone.
3. Before sending your device for repair, please back up all information and data you
have saved on the mobile phone (such as phone numbers, text messages and pictures)
before you delete them to prevent loss or damage during the testing and inspection
process. In any circumstances, OPPO Customer Service Centre and its sta will not be
responsible or obligated to back up or recover your information and data, or accept
responsibility for any consequence arising from the loss, damage or leakage of your
information and data. Please ensure the legality of the information and data you have
saved. To respect your privacy, we will not transmit, backup or examine your
information and data (unless they are necessary for us to provide you with services),
and we reserve the right to refuse to provide services for illegal content.
of the same specication and model; if any accessory is faulty, the faulty accessory will
be replaced. Both replacements are free of charge.