User Manual

Appendix
Troubleshoot
Chime does not sound / Audio is interrupted / No device or battery error indicated
Please check the signal strength between the IVPC-DS and Wi-Fi router. Signal strength can be confirmed with
the IVPC-MS or OPTEX Vision App. If the signal strength is poor, please check whether there was any change in
the installation environment from the time the IVPC was installed. (Example: Metal placed around IVPC - DS,
changed location of the Wi-Fi router. Construction scaffolding was built around the building. ) If you improve the
installation environment, communication status will recover. If the cause can not be specified or can not be
restored to the state at the time of installation, contact a service provider.
Troubleshoot options:
- Wi-Fi range extender (When the IVPC-DS and the Wi-Fi router are far away.)
- IVPC-ANT External antenna (When the IVPC-DS and the Wi-Fi router are close.)
IVPC-ANT External Antenna (optional)
The IVPC-ANT helps by providing an antenna at a position that avoids obstacles against radio waves such as
walls and doors. The best communication is achieved by a direct open path between the communicating devices,
in this case the Wi-Fi router and the IVPC-DS. For details please contact a service provider.
IVPC-DS signal indicator
Excellent Good Fair
Live view
How to check the signal strength indicator using IVPC-MS or OPTEX Vision App