Warranty

Wellmade® HDPC® Waterproof Hardwood or Waterproof Strand Bamboo Flooring

Warranty

LIFETIME RESIDENTIAL LIMITED WEAR WARRANTY & 10 Year Commercial Limited Warranty

What the Lifetime Flooring Residential Limited Warranty Covers:

This flooring is warranted that:

 Will not wear through the finish under normal household traffic conditions (scratches or reduction in gloss

level is not considered wear)

 Will be free of manufacturing defects

 Wear-through is defined as total loss of pattern in a minimum of 2 square inch area, readily visible from a

distance of 6 feet.

What the Commercial Flooring Limited Warranty Covers:

This floor is warranted for 10 years of commercial* use from the date of original purchaser:

 Will not wear through the finish under normal traffic conditions (scratches or reduction in gloss level is

not considered wear)

 Will be free of manufacturing defects

*Commercial is defined as areas such as business offices and boutique shops. Heavier traffic areas, entry foyers,

food preparation areas, or any area where there are heavy rolling loads are not covered by this warranty

Moisture Warranty

Wellmade warrants the flooring in its original manufactured state to the original purchaser from the date of

purchase, under normal and reasonable use, that the surface, when properly installed, shall be resistant to damage

from typical damp mopping or normal household spills that are not left unattended. The Moisture Warranty does

not cover flooding, leaking pipes, household mechanical failures, appliance leaks or pet urine.

Radiant Heat (Underfloor) Installation

HDPC Hardwood / Strand Bamboo may be installed over water-based radiant-heated subfloors, provided the

surface temperature of the system does not exceed 81 degrees Fahrenheit (27 degrees Celsius), and the relative

humidity levels are maintained between 25% and 65%.

IMPORTANT: Due to the speed of sudden temperature changes, which has potential to negatively affect the

flooring construction, it is not recommended to install HDPC Hardwood/Strand Bamboo with electrical radiant

heating systems. This will not be covered by the manufacturer’s warranty. Radiant heating systems using water are

acceptable. Before installing over newly constructed radiant heat systems, operate the system at maximum

capacity to force any residual moisture from the cementitious topping of the radiant heat system. Then set the

thermostat to a comfortable room temperature for the installation. It is recommended that the radiant heat be

applied in a gradual manner after installing the flooring. Refer to the radiant heat system’s manufacturer

recommendations for additional guidance.

What you should do if any of the above listed problems occur:

The original residential purchaser should notify their local retailer from which the original purchase was made of

any defect no later than 30 days after discovering the defect but within the same time period of this limited

warranty. The original residential purchaser must present the following items for a limited warranty claim to be

considered:

1) Contact your HDPC Flooring retailer no later than 30 days after the discovery of the defect. Proof of purchase is

required. Your retailer will assist in coordinating a resolution of your claim.

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Wellmade® HDPC® Waterproof Hardwood or Waterproof Strand Bamboo Flooring Warranty LIFETIME RESIDENTIAL LIMITED WEAR WARRANTY & 10 Year Commercial Limited Warranty What the Lifetime Flooring Residential Limited Warranty Covers: This flooring is warranted that:  Will not wear through the finish under normal household traffic conditions (scratches or reduction in gloss level is not considered wear)  Will be free of manufacturing defects  Wear-through is defined as total loss of pattern in a minimum of 2 squ
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What Wellmade will do: For a valid claim, Wellmade will authorize repair or replacement at the pro-rated percentage cost of the material. For the Lifetime warranty, this percentage is determined by the number of years from the date of purchase and the remaining period up to 30 years. For example, if the claim is made 12 years after the original purchase, then Wellmade will pay 60% (18/30th ) of the material.