Warranty

Warranty & Return Policy
PRODUCT Limited Warranty Optoma Technology, Inc / Optoma Technology (Canada), Inc (Collectively as “Optoma”) warrants its product to be free from
defective materials and workmanship and agrees to remedy any such defect(s) by replacing any part, at its discretion, of the product within the Warranty
Period providing that the product is used in accordance with the conditions and recommendations set out in the User Manual. Warranty Periods for different
products are available at Optoma’s website. Warranty Periods can also be obtained from the Dealer / Reseller who sold the product to the End User. This
warranty does not extend to product which has been subjected to misuse, abuse, neglect, accident, fire, flood, physical damage, incorrect wiring, improper
installation, unauthorized service, use in violation of instructions furnished by Optoma, or modification made to it by parties other than Optoma’s own service
centers, its Dealers / Resellers or its Authorized Service Providers (Collectively as “Service Center”). This warranty shall be deemed void if the serial number
or other identification of the product has been defaced, damaged or removed. Optoma guarantees the repaired product for a period of ninety (90) days after
Optoma delivers the repaired product. Should the same fault occur in the same part of the repaired product due to a same root cause within the said ninety
(90) day period, End User should request to return the faulty product in accordance with the Return Merchandise Authorization procedure below. Return
Merchandise Authorization (“RMA”) Procedure For Repair Service If End User needs to return a defective product back to Service Center, End User must
complete a RMA Request Form, which is available at http://www.optomausa.com/webresources/files/RMA_Form_2012.pdf and submit the completed RMA
Request Form to Service Center. Service Center will issue a RMA number in the event that the said RMA Request Form is completed and is in compliance
with all the requirements; in particular, the RMA number must be clearly marked on the outside of the box. Service Center reserves the right to reject any
returned product without an officially issued RMA number. RMA number issued by Service Center is only valid for thirty (30) days after the issuance by
Service Center. This Warranty does not extend to any returned product with an out-of-date RMA number. Service Center reserves the right to return such
product back to End User at End User’s cost. Dead On Arrival (“DOA”) Product Service Center will accept DOA product (substantial defect in the product)
from End User subject to the fulfillment of the following conditions: The DOA product was purchased by End User within fourteen (14) days prior to the
notification of the DOA product to Service Center. End User provides a valid proof of purchase. End User provides the serial number and defective
symptoms on the Form, which must also include the RMA number provided by Service Center. The DOA product must be returned in its original packaging
and accessories. Service Center may, at its sole discretion, either charge for any incomplete or damage returns at the prevailing price(s) or return the DOA
product to End user at End User’s cost. There must be no stickers, marking or labeling on the carton box. If the above conditions are fulfilled and the RMA
procedure is complied with, Service Center will make reasonable endeavor to send a replacement product to End User. If End User returns a product which
is not a product of Optoma, Service Center shall, at its sole discretion, return the non-Optoma product to End User at End User’s cost. In the event Service
Center finds the returned product to be faultless, Optoma is entitled to charge End User the diagnose fee, handling fee and freight, and return the product
back to End User at End User’s cost. Product Defective Return If the product is defective within the Warranty Period, Service Center will repair it at no cost
to End User. If Service Center is unable to repair the product, Optoma will replace it with a comparable refurbished product. For Service Center to accept the
return of a defective product as a warranty repair, End User must have available the original purchase invoice and the serial number of the product, as well
as being able to describe the symptom in order to obtain a RMA number from Service Center. End User must ensure that these details are available and on
hand when contacting Service Center. The lack of any of the required details will render the defective product ineligible for a warranty repair. The defective
product must be returned with suitable packaging at End User’s cost. In the event Service Center finds the returned product to be faultless, Optoma is
entitled to charge End User the diagnose fee, handling fee and freight, and return the product back to End User at End User’s cost. For defective product that
is outside the Warranty Period, an appropriate repair charge will be quoted to End User for authorization and payment. After repair, Service Center will send
the repaired product within thirty (30) days, with its original accessories and packaging in the condition as received by Service Center. No repair within the
Warranty Period or outside the Warranty Period shall include the replacement of the lamp. Replacement lamp is subject to an appropriate payment to
Service Center. ACCESSORY Limited Warranty Optoma warrants its accessories of the product (“Accessory”) such as remote controls, carrying cases,
cables, lenses and mounts, against defects in material and workmanship if used in accordance with the conditions and recommendations set out in the User
Manual. Warranty Periods for different Accessory are available at Optoma’s website.. If Accessory becomes defective within the Warranty Period, Optoma
will, at its discretion, repair or replace the defective Accessory with new, reconditioned, or re-manufactured one. This warranty does not extend to Accessory
which has been subjected to misuse, abuse, neglect, accident, fire, flood, physical damage, incorrect wiring, improper installation, unauthorized service, use
in violation of instructions furnished by Optoma, or modification made to it by parties other than Optoma’s own service centers or its Authorized Service
Providers (Collectively as “Service Center”). This warranty shall be deemed void if the serial number (not applicable to certain accessories) or other
identification of the Accessory has been defaced, damaged or removed. Optoma guarantees the repaired/replaced Accessory for a period of thirty (30) days
after Optoma delivers the repaired/replaced Accessory. Should the same fault occur in the same part of the repaired/replaced Accessory due to a same root