User manual

Troubleshooting
FAQ’s
This section lists some frequently asked questions (FAQ) and the
answers to these problems.
Question Answer
Why can’t I view my video files?
You may be trying to view a video file that is not
supported by the Digital Signage Processor. See
“Supported Video and Audio Formats” on page 34.
Why can’t I play my music files?
You may be trying to play a music file that is not
supported by the Digital Signage Processor.
See“Supported Video and Audio Formats” on page 34.
How do I restore the Digital Signage
Processor to its default factory settings?
1. From the Digital Signage Processor OSD Menu>Sys-
tem, select the “Factory Reset” option.
2. Press and hold the reset button and power on the
Digital Signage Processor until the LED blinks and
stays green.
3. Power off the Digital Signage Processor and press
Power on, 7, 8, 5 on the remote controller in
sequence.
What should I do if the Digital Signage
Processor stops functioning or crashes?
Press and on the remote control.
I can’t turn on the device.
The batteries on the remote control may be depleted.
Replace the batteries.
STANDBY
POWER ON
Why the IE shows “Internet Explorer cannot
display the webpage” during upgrading
Why do I see black screen after the Digital
1. After the Digital Signage Processor boot up, press
and hold the reset button to check the current output.
If the LED flash green light means it is VGA output.
If the LED flash orange light means it is DVI output.
system driver by web accessing?
1. Please check the network connection.
2. Retry again once the network connection problem
is solved.
Signage Processor boot up?
2. If you want to switch output between VGA and DVI,
click the reset button after the Digital Signage
Processor boot up. The LED will be flashing during
the output transition.
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