Computer Accessories User Manual

Contact Center Anywhere Installation Guide Version 8.1 1
Contents
Chapter 1: What’s New in This Release
Chapter 2: CCA Overview and Requirements
CCA Architecture Overview 5
Tier Zero 6
Tier One 7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Tier Two 7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tier Three 8
Software Requirements 8
CCA Installation Overview 10
Installing Required Software 10
Configuring Database for CCA 10
Installing CCA Server Components 10
Configuring Web Server 10
Getting Started With CCA 10
Chapter 3: Configuring the Database
Database Configuration Options 11
Configuring an Oracle 9i Database for CCA 11
Creating a New Oracle 9i Database 11
Upgrading an Older Oracle 9i Database for CCA 13
Configuring a MS SQL Server 2000 Database 14
Creating a New Database on MS SQL Server 2000 14
Upgrading Database on MS SQL Server 2000 16
Chapter 4: Installing CCA Server Components
Creating Database Connection to the Application Server 19
Creating an ODBC Data Source for Oracle 9i Database 20
Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS4 20
Creating an ODBC Data Source for Ms SQL Server DB 21
Installing CCA Application Files 22
Installing the TCPIPBus 23
Configuring CCA Resources 25