Other Document

13
Trouble Shooting
Problem Possible reason Remedy
APP
Handle does
not operate
(properly) with
Oral-B App.
1. Oral-B App is closed.
2. Bluetooth is not activated on
smartphone.
3. Bluetooth is deactivated on
handle.
4. Bluetooth connection to
smartphone has been lost.
5. Your smartphone does not
support
Bluetooth 4.0
(or higher)/Bluet ooth
Smart.
6. Handle on plugged-in charger.
7. Outdated Oral-B App.
1. Launch Oral-B App.
2. Activate Bluetooth on smartphone
(described in its user manual).
3. Activate Bluetooth via display
Settings -> Bluetooth activated.
4. Pair handle and smartphone again
via app settings.
Keep your smartphone in close
proximity when using it with handle.
5. Your smartphone must support
Bluetooth 4.0 (or higher)/Bluetooth
Smart in order to pair handle.
Check App Store
(SM)
or Google
Play
TM
for compatible smartphones.
6. Bluetooth is deactivated while handle
is placed on plugged-in charger.
7. Download latest Oral-B App.
Reset to factory
settings.
Original App functionality wanted. Enter via display Settings
-> Factory Rest.
Press on/off button to confirm.
TOOTHBRUSH
Handle is not
operating
(during first use).
Battery has a very low charge level;
handle does not operate.
Charge at least for 30 min.
Short stuttering
sounds/flashing
light after 2 min-
utes or handle
does not oper-
ate any timer.
Timer has been modified/deacti-
vated
via App.
Use App to change timer settings
or perform factory reset
(see App Trouble Shootings).
Handle does
not charge.
1. Battery is at a very low charger
level (0%); it may take up to
10-15min until display turns on.
2. Ambient temperature for
charging is out of valid range
(< 0°C and > 60°C).
1. Charge at least for 30min.
2.
Recommended ambient temperature
for charging is 5°C to 35°C.
Rattling/loud
noise during
brushing or
turning on.
Brush head may not fit properly. Check proper fit of brush head on
handle (1mm gap needed).
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