User`s manual

BTP-M280 User’s Manual
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7 Troubleshooting
In case of printer fault, consult this section for solutions and advice.
If you do not find a solution in this section, please contact your local dealer for assistance.
7.1 Cutter error troubleshooting
When cutter fails to recover due to paper jam or sudden off-line status, perform the following actions:
1）Turn off power of the printer.
2）Pull the latch to open the back cover of the printer.
3）Power on the printer, the cutter will be reset automatically.
Caution：
 To avoid injury, please do not touch the sliding blade of the cutter when printer is power on.
7.2 Printer doesn’t Work
Problems Possible causes Solution
Printer power is off
Make sure that printer cable has been connected properly on both
ends.
Printer is not turned on Turn on printer.
LED is off and the
printer
doesn’t work
Circuit is damaged Contact your local dealer.
7.3 Error LED and Buzzer
Problems Possible causes Solution
Paper near end Replace roll paper.
Paper end Replace roll paper.
Back cover up Close back cover.
Cutter error Refer to 7.1 Cutter error troubleshooting.
Input voltage abnormal Turn off printer power and check input voltage.
Print head overheated
Turn off printer power and wait until the print head turn to normal
temperature.
If ribbon is damaged, replace ribbon.
Error LED flashes
and buzzer beeps
HP error
Press & hold FEED button or power on the printer again.
7.4 Problems during Printing
Problems Possible causes Solution
Printout is light and not clear Ribbon ink is out Replace ribbon.
Always feed paper in printing
Confirm if paper type matches
with the paper used
Replace with correct roll paper.
Printout is not clear or dirty Print head or paper feed platen is dirty Clean print head or paper feed platen.
Paper cannot be fed normally Paper jam
Open back cover to check paper path and
remove paper jam.
Ribbon is damaged Replace ribbon.
Horizontal printout is missing
Print head error Contact your local dealer.