Fire Feature Manual

18
Problem: Burner will not light using igniter
Possible Cause 1: The electrode and burners are wet.
- Wipe dry with cloth.
Possible Cause 2: The igniter battery is dead or backwards.
- Check that the battery is inserted correctly in the igniter (see page 8 or 10) or replace the battery.
Possible Cause 3: The igniter pin cracked or broken (sparks at the crack).
-Refer to page 15, turn the electrode to point at the thermocouple.
Possible Cause 7: Bad igniter.
Problem: Burner will not light with match
Possible Cause 1: No gas flow.
- Check if the gas cylinder is empty. If empty, replace or refill it. If
the gas cylinder is not empty, refer to “Problem: Sudden drop in
gas flow” on the following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
- Turn the coupling nut about one half to three fourths a turn, until
you feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
Possible Cause 4: Spider webs or insect nest in the venturi.
- Clean the venturi.
Possible Cause 5: The burner ports are clogged or blocked.
- Refer to “Problem: Irregular flame pattern” on the following
page. Clean the burner ports as described there.
Problem: The fire table emits a lot of black smoke when in use
Possible Cause 1: The supply hose to the gas fire table is pinched.
- Make sure the hose is not pinched between the fire table and
the gas source.
Possible Cause 2: The flame is being obstructed at the burner ports.
- Make sure that the gas ports on the burner are free of any media
so that the flame can flow naturally.
TROUBLESHOOTING
- Call us for technical support.
Possible Cause 4: A wire is loose or disconnected.
-Reference page 14, reconnect the wire. Call us.
Possible Cause 5: The wire is shorting (sparking) between igniter and electrode.
- Call us for support.
Possible Cause 6: The igniter pin is not pointing at the thermocouple.
- Call us for support.