User's Manual

Wireless Multimedia Keyboard And Optical Mouse
19
performance, place the receiver at least 8 inches or 20
centimeters away from other electrical devices, such as the
computer, the computer monitor, or external storage drives.
• Make sure you have installed the batteries correctly. Check to
make sure the batteries you have installed are not dead. Try the
batteries in another device.
• If you are working on a metallic surface, try moving the receiver
closer to the mouse or standing the receiver on its side.
• Try unplugging then reconnecting the receiver cable to the
computer.
 Wireless Product Is Not Detected
• Make sure the receiver cable (purple) is plugged into the PS/2
keyboard port and the other cable (green) is plugged into the PS/2
mouse port .
Do not plug or unplug the receiver cable while the
computer is running.
• In Windows you may have other system devices that conflict with
the mouse, trackball, or keyboard. Check the IRQ/address settings
of these devices for conflicts, and change the settings as required.
Refer to your computer documentation to make these changes.
• Try unplugging then reconnecting the receiver cable to the
computer.
 Non-Wireless Pointing Device Is Not Detected
• Make sure the mouse cable is plugged into the right port - PS/2.
• In Windows you may have other system devices (e.g., a modem
card) that conflict with the mouse. Check the IRQ/address settings
of these devices for conflicts, and change the settings as required.
If the problem persists, please contact technical support.