Warranty

WARRANTY

All instruments except Autoharp.

Oscar Schmidt instruments are warranted to be free from defective materials and workmanship

from date of purchase to the original purchaser when purchased from an authorized Oscar

Schmidt dealer. This is a limited lifetime warranty that is not transferable. Oscar Schmidt will

repair or replace, at its option, any Oscar Schmidt instrument or part thereof which is found by

Oscar Schmidt to be defective. The customer pays transportation cost to and from Oscar Schmidt

Washburn factory service or any Oscar Schmidt Authorized Service Center. Electronics controls

are covered for a period of one year. Oscar Schmidt reserves the right to use materials readily

available at the time of the repair. Warranty service requires a copy of the Proof of Purchase

(sales receipt) to be presented at time of service request

What is covered against manufacturing defects

Parts and Labor to correct any defect in materials used and any defect attributable to

workmanship.

What is not covered

Shipping Damage. Report damage upon receipt of item to the carrier (i.e. UPS). Freight carrier

must be notified upon receipt of items to insure freight damage claim resolution. Shipping

damage not filed with carriers immediately upon receipt will not be covered under warranty.

Instruments that have been modified after original shipment from the Oscar Schmidt factory.

Instruments whose serial numbers have been altered or removed. Exterior finish. Instruments that

have been subjected to extreme humidity or temperature conditions. Instruments that have been

damaged due to misuse, neglect or accident. Normal wear and tear to serviceable parts such as

strings, electronic controls, tuning pegs and frets. Instruments that have been purchased from an

unauthorized Oscar Schmidt dealer. Warranty claims by anyone other than the original

purchaser. Oscar Schmidt is not responsible for any items left in gig bags or cases. We strongly

advice that all personal items, picks, sheet music, chords, cables, tuners, ect. should be removed.

Freight charges to and from the factory or authorized service center for customer owned goods.

Any and all charges incurred from priority service requests (Rush Service) or priority shipping

for replacement parts. Any and all charges if no problem is found.

Factory Service Terms

Return Authorization:

All items being returned for any reason must have a Return Authorization number. This RA#

must be placed on the outside of the carton of the item being returned or the carton will be

refused upon delivery. Please call the customer service department at 800-877-6863, for the

return authorization number. Dealer stock items will be returned to the dealer freight prepaid.

Customer owned items will be returned freight collect, C.O.D. Items being returned for factory

service should be sent to the following location:

American Music & Sound

4325 Executive Drive, #300

Southaven, MS 38672

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WARRANTY All instruments except Autoharp. Oscar Schmidt instruments are warranted to be free from defective materials and workmanship from date of purchase to the original purchaser when purchased from an authorized Oscar Schmidt dealer. This is a limited lifetime warranty that is not transferable. Oscar Schmidt will repair or replace, at its option, any Oscar Schmidt instrument or part thereof which is found by Oscar Schmidt to be defective.
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Field Service Terms: An Authorized Warranty Service Center must perform any and all field warranty service work. Customer will not pay for parts and/or labor provided the problem found is within warranty guidelines. Proof of purchase must be provided at the time of service request. Transportation charges to and from the Authorized Warranty Service Center are the responsibility of the customer.