User Guide

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QUICK 60+
®
Limited Warranty
The Heart of a Comprehensive System Service Program
Compare lighting system warranties – you’ll see that our QUICK 60+ warranty
offers better coverage, more service options and, more important, peace of mind.
Combination Lamp and Ballast System Limited Warranty
OSRAM SYLVANIA Products Inc. (“OSPI”) warrants SYLVANIA lamps installed on
QUICKTRONIC
®
ballasts to be free from defects in material and workmanship and
to operate from the date of installation (or date of manufacture if installation date is
not known or available) for the time periods and subject to the Terms and Conditions
specified below. If lamps fail to operate for the warranty period, OSPI will provide a
free replacement lamp (but no labor allowance). If a QUICKTRONIC ballast fails to
operate within the warranty period, OSPI will provide a free replacement ballast and
labor allowance in accordance with the “Labor Options” set forth below.
Please call customer service at 1-800-654-0089 or contact
your local OSRAM SYLVANIA representative.
System
3,4
Lamp Ballast Warranty Period*
8
Lamp Warranty Period*
QUICKTRONIC
®
T8
1
OCTRON XPS
®
, XP & XP/SS
2, 3
60 mos. 36 mos.
QUICKTRONIC T8
1
OCTRON family 60 mos. 30 mos.
QUICKTRONIC T8 High Ambient
1, 9
OCTRON XP, XP/SS
2, 3
36/60mos.@<90°/70°C 36 mos.
QUICKTRONIC 59 OCTRON FO96/XP, FO96/XP/SS 60 mos. 30 mos.
QUICKTRONIC 59 OCTRON FO96 60 mos. 24 mos.
QUICKTRONIC 86/T8HO High Ambient
1
OCTRON FO96HO 36/60mos.@<90°/70°C 30 mos.
QUICKTRONIC 96IS/96HO & 40T12 N/A 60 mos. N/A
QUICKTRONIC T5
1
, T5/HO
1
PENTRON
®
Family 60 mos. 24 mos.
QUICKTRONIC 54T5HO
1
High Ambient PENTRON
®
FP54/HO, FP54/C/HO 36/60 mos.@<90°/70°C 36 mos.
QUICKTRONIC 54T5/HO
1
PENTRON
®
FP54/HO, FP54/C/HO 60 mos. 36 mos.
QUICKTRONIC 54PHO & DL40 DULUX
®
FT55DL, FT40DL & FT40/28SS 60 mos. 12 mos.
QUICKTRONIC CF
1
DULUX
®
D/E, T/E, T/E/IN, T/E/C 60 mos. 12 mos.
QUICKTRONIC FM FM 24 mos. 6 mos.
QUICKTRONIC ICE
1, 5
ICETRON
®
60 mos. 60 mos.
QUICKTRONIC MH
7
METALARC
®
Family
6
(7K-12K hrs. avg. rated life) 36/60 mos. 6 mos.
QUICKTRONIC MH
7
METALARC
®
Family
6
(15K-20K hrs. avg. rated life) 36/60 mos. 12 mos.
* NOTE: Fluorescent lamp warranty periods are based on a 3 hour minimum cycle, unless otherwise noted, with a maximum of 4000 hours per year. Other
operating cycles may affect warranty period. Lamp warranty can renew when installation is group relamped, contact OSRAM SYLVANIA for details.
1 Occupancy sensor application, 15 minute/start minimum, allowed with QUICKTRONIC PROStart® and with QUICKTRONIC ICE ballasts.
2 OCTRON SUPERSAVER® bipin lamps operate on Instant Start & PROStart (non-dimming) models only.
3 QUICKTRONIC, Professional Series and High Efficiency Series including all IS, PS & DIM models where applicable.
4 Labor options must be pre-approved by OSPI. Any labor option or cost that is not pre-approved will not be eligible for reimbursement.
5 ICETRON Lamp Warranty Period allows up to 8760 hrs per year (continuous operation).
6 Contact OSRAM SYLVANIA for detailed specifications of METALARC® lamps.
7 QUICKTRONIC MH ballasts warranty is 36 or 60 months, depending on maximum case temperature. Refer to product specifications for details. Electronic HID
system warranty period is based on a minimum cycle of 10hr/start up to a maximum operation of 6,000 hours/year.
8 Maximum Case Temperature <70°C, for normal environmental operating conditions (40°C max. ambient) unless noted.
Refer to product specifications for details.
9 QUICKTRONIC T8 High Ambient (HT) Series
QUESTIONS?
TERMS AND CONDITIONS
SYLVANIA lamps and QUICKTRONIC ballasts must be installed together as a
system and be installed and operated under suitable environmental conditions
and in accordance with the latest National Electrical Code, Underwriters
Laboratory Bulletins, and ANSI Specifications.
This warranty will not apply in
the event of conditions demonstrating abnormal use or stress, such as
operating temperatures in excess of maximum rated temperatures,
under/over voltage conditions, excessive switching cycles (see above Note
#1) or operating hours, dirty or cracked sockets, or improper lamp or
ballast installation.
Replacement of SYLVANIA lamps with lamps of other
manufacturers will void the lamp portion of this warranty. Replacement of the
QUICKTRONIC ballast with any other ballast will void the entire warranty.
WARRANTY ACTIVATION / SERVICE CLAIMS
The QUICK 60+ warranty is automatically activated after OSPI receives
a completed QUICK 60+ warranty registration form within 30 days after
installation. An acknowledgment will be sent for each registration along
with a reference number for future correspondence. Service claims can
be made by contacting 1-800-LIGHTBULB to initiate the process for
problem resolution.
LABOR OPTIONS (Ballast and ICETRON lamps only)
No labor allowance is made for any lamp replacement except ICETRON,
during the warranty period.
OSPI provides for several labor options for service
under the QUICK 60+ warranty program.
1. OSPI will provide full service coverage through SYLVANIA LIGHTING
SERVICES at no cost to the user of the ballast, or
2. OSPI will contact a service provider and coordinate replacement at no
cost to the user of the ballast, or
3. OSPI will reimburse the purchaser reasonable, customary and necessary
labor charges required to install the ballast replacement.
4. Labor options must be pre-approved by OSPI. Any labor option or cost
that is not pre-approved will not be eligible for reimbursement.
RETURN OF DEFECTIVE PRODUCT
After contacting OSRAM SYLVANIA and receiving a return
AUTHORIZATION NUMBER, the user shall promptly return the product at
the user’s expense to OSRAM SYLVANIA after receiving instructions as to
if, when and where to ship product. Failure to follow this procedure shall
void this warranty.
REPLACEMENT OF PRODUCT, LIMITS OF LIABILITY
The foregoing shall constitute the sole and exclusive remedy of the
purchaser and the sole and exclusive liability of OSPI. NO WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS
MADE OR IS TO BE IMPLIED. OSPI will not, under any circumstance,
whether as a result of breach of contract or warranty, tort, or otherwise,
be liable for any incidental, special or consequential damages, including
lost profits or revenues or any other costs or damages.
OSPI reserves the right to examine all failed lamps and/or ballasts and
reserves the right to be the sole judge as to whether any lamps and/or
ballasts are defective and covered under this warranty.
Subject to change without notice.
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