User Guide

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LED SYSTEM WARRANTY
Limited Warranty
OSRAM SYLVANIA Products, Inc. (OSI) is pleased to provide the following
warranty for the periods shown below. This warranty covers OSI’s LED Modules and
Optotronic
®
Power supplies or controls when installed as a system.
OSI LED System Limited Warranty
OSI warrants each OSI LED Module or Optotronic‚ Power supply
or control to be free from defects in materials and workmanship,
and to operate from the date of installation (or date of manufac-
turer if installation date is not known or available, or verifiable)
for the time periods and subject to the Terms and Conditions
specified below. If an OSI LED module or an Optotronic‚ Power
supply or control fails to operate for the specified warranty peri-
od, OSI will provide a free replacement component in accor-
dance with the Terms and Conditions set forth below (labor not
included).
Please call customer service at 1-800-654-0089
or contact your local OSRAM SYLVANIA representative.
OSRAM LED SYSTEMS FOR LIGHTING WARRANTY
LED Module Power Supply and LED Module
System
4
Family Control Warranty Period Warranty Period
Optotronic‚ OT and BACKlight, LINEARlight, 60 months 60 Months
OSRAM LED Lamp LINEARlight Flex, (Colormix),
Modules, Power Supply EFFECTlight, COINlight,
or Controls MARKERlight
TERMS AND CONDITIONS
This warranty only applies when OSI’s OSRAM LED Lamp Module
is properly wired and installed; is operated on a suitable power
supply within the electrical values recommended by OSI; used in
lighting equipment designed and approved for the application and
in environmental conditions (temperature, humidity) within the
normal specified operating range of the system. This warranty
does not apply to any abnormal use or use in violation of any
applicable standard, code or instructions for use in installations
including those contained in the latest National Electrical Code
(NEC), the Standards for Safety of Underwriters Laboratory, Inc.
(UL), Standards for the American National Standards Institute
(ANSI) or, in Canada, the Canadian Standards Association (CSA).
This warranty will not apply in the event of conditions demon-
strating abnormal use or stress, including under/over
voltage/current conditions, excessive switching cycles or operat-
ing hours or outside the following recommended operating con-
ditions:
• Warranty Period is based on typical 8,760 hr./yr.
operation on a continuous burning cycle of 24
hours.
• Mean operating temperature for LED Module: 25˚C
• Maximum operating temperature for LED Module:
65˚C
• Operate at rated DC Voltage
• Mean ambient operating temperature for
Optotronic‚ Power supplies and controls is 40˚C
Replacement of OSI LED Module components with LED compo-
nents of other manufacturers will void the entire warranty.
Inappropriate use and selection of power supply will void the
entire warranty.
WARRANTY SERVICE CLAIMS
Warranty claims can be serviced by calling OSI’s National
Customer Service & Sales Center:
1-800-654-0089
Fax: [phone]
Email: [e-mail]
If you are unsure whether a situation exists that is covered by
this warranty, please contact OSI’s National Customer Service &
Sales Center for assistance.
RETURN OF DEFECTIVE PRODUCT
After contacting OSI, the purchaser/user shall promptly return
the product after receiving instructions regarding if, when and
where to ship product. Failure to follow this procedure shall void
this warranty.
REPLACEMENT OF PRODUCT, LIMITS OF LIABILITY
The foregoing shall constitute the exclusive remedy of the pur-
chaser and the sole liability of OSI for the OSI LED Lamp Module
component and Optotronic‚ power supply or controls. NO WAR-
RANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICU-
LAR PURPOSE IS MADE OR IS TO BE IMPLIED. In no event shall
OSI be liable for any other costs or damages, including lost prof-
its or revenues, incidental, special or consequential damages.
OSI reserves the right to examine all failed OSI Module LED and
Optotronic‚ power supply, controls and components to deter-
mine the cause of failure and patterns of usage and reserves the
right to be the sole judge as to whether any such controls or
components are defective and covered under this warranty.
QUESTIONS?
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