OutBack Power Optics RE Connectivity Troubleshooting

Application Note

OPTICS RE Connectivity Troubleshooting

Introduction

This document serves as a reference for end users and installers experiencing issues connecting the

MATE3 or MATE3s system display to the OPTICS RE monitoring system. This document is intended

for an audience with knowledge of MATE3-class device navigation and a basic understanding of

computer networking. If the user does not understand the terms in this document, a network technician

must be consulted.

Solution

The message OPTICS RE CONNECTED is displayed when the system is working normally. If this

message is not present, there may be connectivity issues.

By validating the method of connection, programming, and network settings, the user can determine

whether the issue lies with the system display or within the network.

Procedure

Verify the system display has a valid MAC address:

 All valid MATE3 and MATE3s MAC addresses start with 00:90:EA:E0.

 If the MAC address listed is 00:12:34:56:78:9A, then the system display will need to be replaced.

Verify the system display is connecting with an approved connection method:

Figure 1 Internet Connections

NOTE: Using a satellite connection or a power-line communication (PLC) adapter is not a

recommended method of connection.

OutBack System

Cellular

with modem

MATE3 or

MATE3s

CAT5 Cable

ired

Wi-fi

with adapter

Wi-fi

(no adapter)

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Application Note OPTICS RE Connectivity Troubleshooting Introduction This document serves as a reference for end users and installers experiencing issues connecting the MATE3 or MATE3s system display to the OPTICS RE monitoring system. This document is intended for an audience with knowledge of MATE3-class device navigation and a basic understanding of computer networking. If the user does not understand the terms in this document, a network technician must be consulted.
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Application Note  Make sure that the cable in use is not the OutBack-supplied cable intended for the HUB/Device connection on the inverter. This is not a twisted-pair cable and is therefore much more susceptible to interference. Use a CAT5E cable rated for Ethernet communications.  Using a CAT5 cable longer than 50 feet has the potential to cause data loss resulting in an intermittent connection, or complete lack of connection.
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Application Note About OutBack Power Technologies OutBack Power Technologies is a leader in advanced energy conversion technology. OutBack products include true sine wave inverter/chargers, maximum power point tracking charge controllers, and system communication components, as well as circuit breakers, batteries, accessories, and assembled systems. Contact Information Address: Corporate Headquarters 17825 – 59th Avenue N.E. Suite B Arlington, WA 98223 USA Email: Support@outbackpower.