Warranty

Warranty Support
900-0157-01-00 Rev E
3
How to Register the Product
To register the product, use the online form at the following website location:
http://www.outbackpower.com
Arranging for Warranty Service
In the event of a failure, Warranty service is provided by the installer, dealer, or distributor.
Defective Product will be replaced under Warranty. In the event that the installer, dealer,
or distributor cannot provide support or needs more information, contact OutBack Technical
Support
+1.360.618.4363
or direct at
[e-mail]
(or the main
OutBack office at
+1.360.435.6030
). To ensure Warranty coverage, this contact must
be within the Warranty period beginning on the invoice date. During this period, OutBack
Power Technologies will repair or replace a Product covered under this Warranty that is
confirmed defective.
Troubleshooting
One party will need to work with an OutBack Technical Support representative to perform
troubleshooting. This is a required step and requires a qualified technician to be present at the
site of the Product with a quality DC voltmeter. The OutBack representative will request
voltmeter readings and other information. Because Product performance is dependent on
temperature, in order to validate the Warranty OutBack may request documentation verifying
that the Product was operated in a temperature-controlled environment.
If OutBack determines the Product or Product part is defective and that the defect is covered
under this Warranty, OutBack will then and only then ship a repaired or replacement Product or
Product part to the purchaser freight prepaid, non-expedited, using a carrier of OutBack’s
choice, where applicable. The warranty period of any repaired or replacement Product or
Product part is ninety (90) days from the date of shipment from OutBack, or the remainder of
the initial warranty term, whichever is greater. OutBack reserves the right to request Products
to be returned to OutBack for analysis.
This Warranty is void for any Product that has been modified by the customer without
authorization by OutBack. A Product with a voided warranty will be treated the same as one
with an expired warranty.