User's Manual

Appendix A Troubleshooting

AirLive N.Plug User’s Manual

Overview

This chapter covers some common problems that may be encountered while using the

Wireless Router and some possible solutions to them. If you follow the suggested steps

and the Wireless Router still does not function properly, contact your dealer for further

advice.

General Problems

Problem 1: Can't connect to the Wireless Router to configure it.

Solution 1: Check the following:

z Check the Wireless Router is properly installed, LAN

connections are OK, and it is powered ON.

z Ensure that your PC and the Wireless Router are on the

same network segment.

z If your PC is set to "Obtain an IP Address automatically"

(DHCP client), please restart it.

z If your PC uses a Fixed (Static) IP address, ensure that it is

using an IP Addresswithin the range 192.168.1.1 to

192.168.1.253 and thus compatible with the Wireless

Router's default IP Address of 192.168.1.253.

Also, the Network Mask should be set to 255.255.255.0 to match

the Wireless Router.

In Windows, you can check these settings by using Control

Panel-Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following

troubleshooting steps.

z Check if other PCs work. If they do, ensure that your PCs IP

settings are correct. If using a Fixed (Static) IP Address,

check the Network Mask, Default gateway and DNS as well

as the IP Address.

z If the PCs are configured correctly, but still not working,

check the Wireless Router. Ensure that it is connected and

Appendix A:

Troubleshooting