Warranty Guide

REGISTRATION
Owens Corning Roofing & Asphalt, LLC, Limited Warranty on Roofing Shingles
–
Warranty Transfer Card
Owens Corning
Roofing & Asphalt, LLC,
Limited Warranty on Roofing Shingles
–
Registration Card
Limited Warranty on Roofing Shingles.
Limitations on the transferability of this warranty are set forth herein.
This card is to be completed at time of warranty transfer. Original Installation Date: ______________________________________ Original Purchaser: ____________________________________________ Work Phone: (_____) ___________________________________________ Home Phone: (_____) ___________________________________________ E-mail Address: _______________________________________________ Installed Owens Corning
™
Shingle Name: _______________________
_______________________________________________________________ Address of Property: ___________________________________________ _______________________________________________________________
Mail This Card and Proof of Purchase to: Owens Corning Roofing & Asphalt, LLC Attn: Roofing Warranty Administrator One Owens Corning Pkwy PO Box 10014 Toledo, OH 43699-0014
Transferred to: Real Estate Transfer Date: _____________________________________ New Owner’s Name:___________________________________________ Work Phone: (_____) ___________________________________________ Home Phone: (_____) ___________________________________________ E-mail Address: _______________________________________________ Submitted by: _____________________ Date: _____________________ ❑ Proof of Purchase and Installation Date Enclosed Transfer card must be returned within sixty (60) days of the date of real estate transfer. Call 1
-
800
-
ROOFING with questions regarding
warranty transfer.
Completion of this registration card is optional. Original Installation Date: _____________________________________ Homeowner Name: ____________________________________________ Address: ______________________________________________________ City: __________________________________________________________ State:________________________________ ZIP: ____________________ Work Phone: (_____) ___________________________________________ Home Phone: (_____) ___________________________________________ E-mail Address: _______________________________________________ Signature of Homeowner: ______________________________________ Name of Contractor/Installer: ___________________________________ Note: Please retain proof of purchase and installation date with your important records in the event that you choose to transfer this warranty in the future.
Owens Corning
™
Product Registration:
Installed Owens Corning
™
Shingle Name: _______________________
Color Name: ___________________________________________________ Number of Squares Purchased: _________________________________ Was your new roof installed over existing shingles?
❑
yes
❑
no
❑
don’t know
If no, was a roof underlayment installed?
❑
yes
❑
no
❑
don’t know
Other Owens Corning
™
Products Installed: yes no don’t know
VentSure
®
Ventilation Products:
❑ ❑ ❑
Owens Corning
™
Hip & Ridge with Sealant:
❑ ❑ ❑
Owens Corning
™
Underlayment:
❑ ❑ ❑
WeatherLock
®
Waterproofing Underlayment:
❑ ❑ ❑
Other Owens Corning
™
Products:______________________
______________________________________________________
For more information, call 1
-
800
-
GET
-
PINK
®
or visit our
Web site at www.roofing.owenscorning.com.
©2012 Owens Corning.
TRANSFER
Lifetime Shingle Proration Table
Structure/Owner
Single family
detached home
owned by
individuals
100%
80% reduced by 2%
every year
thereafter until
year 40
20%
Structure/Owner Years 1–5 Years 6–40 Years 41 and Beyond
Any other types
of structures or
owners
100%
87.5% reduced by
2.5% every year
thereafter until
year 40
No coverage
4. Exceptions—At all times, Owens Corning’s obligation to pay for repair, replacement, or
prorated portion of the original purchase price of the defective shingles is subject to certain
limitations. All material costs must be pre-approved by Owens Corning and Owens Corning
retains the right to provide materials in lieu of compensation. Additionally, Owens Corning will
not pay for any underlayment, metalwork, flashings or other related work, and we will not pay
for the cost to remove or dispose of your shingles.
5. What About Wind Resistance —Your shingles contain asphalt sealant that requires
direct warm sunlight for several days (Thermal Sealing) in order to seal properly. If your
shingles are installed during a period of cool weather, they may not adequately seal until
the season changes or the weather warms, and if your shingles never receive direct
sunlight or are not exposed to adequate surface temperatures, they may never achieve
Thermal Sealing. Prior to Thermal Sealing, your shingles are more vulnerable to blow-offs
and wind damage. This is the fundamental nature of shingles and not a manufacturing
defect, and we are not responsible for any blow-offs or wind damage that may occur
prior to Thermal Sealing having occurred. After your shingles have achieved Thermal
Sealing, however, they will be covered under this warranty if they experience blow-offs
or wind damage in winds up to the levels listed in the chart at the end of this warranty.
HOWEVER, THE COVERAGE AGAINST SHINGLE BLOW-OFFS OR WIND DAMAGE IS IN
EFFECT FOR A PERIOD OF FIFTEEN (15) YEARS FOR LIFETIME SHINGLES AND FIVE
(5) YEARS FOR ALL OTHER SHINGLES FROM THE ORIGINAL DATE OF INSTALLATION.
Owens Corning will be liable only for the reasonable cost of replacing blown-off shingles
(to include material and labor) and the reasonable cost of manually sealing the unsealed
shingles remaining on the roof.
6. What About Algae Resistance—If the shingles that you purchased were not
specifically labeled as “Algae Resistant” (AR), then any discoloration caused by algae is
not covered by this warranty as explained in the section below, “What Is Not Covered.”
However, if you did purchase AR shingles, they are covered for the period described in
the chart at the end of this warranty (prorated after the first twelve [12] months) following
the date of installation (“AR Warranty Period”) against brown-black staining caused by
growth of blue-green algae (primarily the cyanobacteria Gloeocapsa spp). We do not cover
the effects of other growth such as mold, lichen and green algae. If brown-black staining
occurs during the AR Warranty Period, you will be entitled to the following remedy:
A. Remedy for Blue-Green Algae Growth—If your AR shingles are discolored
by blue-green algae growth during the first twelve (12) months of the AR Warranty
Period, we will cover the cost, including labor (such cost not to exceed the initial cost
of the AR shingles plus the initial cost of installation), as reasonably determined by
Owens Corning, to repair, replace or recover the affected AR shingles, subject to certain
limitations. We will not cover any underlayment, metalwork, flashings or other related
work, and we will not cover the cost to tear off or dispose of your AR shingles. For
purposes of this AR shingle warranty, the term “repair” as used above refers to cleaning
or otherwise removing any blue-green algae growth from affected AR shingles.
Decisions regarding whether your AR shingles should be repaired, replaced
or recovered will be made solely by Owens Corning.
B. Proration—If your AR shingles have been installed longer than twelve (12) months,
labor will not be covered and we will prorate the cost of your coverage to take into
account the number of months of use that you have enjoyed through the date of your
claim. For example: If you make your claim in the last month of the fifth (5th) year of the
AR warranty (i.e., the 60th month) and the AR warranty length is ten (10) years (i.e., 120
months), we will not cover labor but will cover 60/120th of the reasonable material cost
of the affected AR shingles (such cost not to exceed 60/120th of the material cost at
time of purchase of the AR shingles).
Introduction
Thank you for your recent purchase of roofing shingles manufactured by Owens
Corning Roofing & Asphalt, LLC (“Owens Corning”). We believe we manufacture
the highest quality and most attractive shingles available anywhere, and that is
why we stand behind them with one of the best warranties in the industry. We
have attempted to write this warranty in clear, plain-English terms, including the
limitations and restrictions, so you will fully understand the warranty we are making
to you. However, the terms contained herein are subject to change without notice.
If anything in this warranty is not clear to you, please call us at 1-800-ROOFING or
visit our Web site at www.roofing.owenscorning.com.
Who Is Covered
If you live in the United States or Canada and you are the original consumer
purchaser (i.e., the homeowner, not the installer or contractor), or the first
transferee from the original consumer purchaser of one of our shingle products
listed in the chart at the end of this warranty, you are entitled to the benefits
of this warranty.
What Is Covered
We warrant that your Owens Corning
™
shingles are free from any manufacturing
defects that materially affect their performance on your roof during the
Tru PROtection
®
coverage period or that cause leaks for the balance of the
applicable warranty period.
How Long Are You Covered
The length of your warranty depends on the type of Owens Corning
™
shingles you
purchased. See the chart at the end of this warranty for the specific warranty period
that applies to your shingles.
1. Tru PROtection
®
Coverage Period—During the Tru PROtection coverage
period of this warranty, our payment to you will be 100% of material and
labor costs, as reasonably determined by Owens Corning, to repair, replace
or recover defective shingles, subject to certain limitations. Our payment
will not cover any underlayment, metalwork, flashings or other related work,
and we will not cover the cost to remove or dispose of your shingles. The
Tru PROtection coverage period does not apply to Wind and Algae coverage.
Please see “What About Wind Resistance” and “What About Algae
Resistance” portions of this warranty for applicable coverage.
2. Prorated Period—Once the Tru PROtection coverage period for the Owens
Corning
™
shingles purchased has expired, the prorated period will begin.
Material will be covered, but labor will not be covered during the prorated
period, and we will take into account the number of months of use you have
enjoyed from the original installation date through the date of your claim,
and reduce the amount of our payment to you accordingly. That is, we will
prorate the amount of our payment to you through the date of your claim for
any manufacturing defects that cause leaks for the balance of the applicable
warranty period. For example: If you have a twenty-five (25) year warranty (i.e.,
300 months) and you make your claim in the last month of the 20th year of the
warranty (i.e., the 240th month), we will not cover labor but our payment to you
will be 60/300ths (such cost not to exceed 60/300ths of the material cost at the
time of purchase). For lifetime shingle coverage, see the “Lifetime Shingle
Proration Table.”
3. Other Types of Shingles—The coverage for all lifetime shingles offered by this
warranty applies only to single family detached homes. In the instance of shingles
purchased or installed upon property owned by, for example, corporations,
governmental agencies, partnerships, trusts, religious organizations, schools,
condominiums or cooperative housing arrangements, or installed on apartment
buildings or any other type of building or premises not used by individual
homeowners as their residence, the warranty period for lifetime shingles will
be forty (40) years from the original installation date of the shingles, and the
Tru PROtection coverage period will be five (5) years. For lifetime shingle
coverage, see the “Lifetime Shingle Proration Table.”
Name of Contractor Date of Installation
Address
City State ZIP
Phone Number
Pub. No. 10013920-B. Printed in U.S.A. January 2012. THE PINK PANTHER
™
& © 1964
–
2012 Metro-Goldwyn-Mayer Studios Inc. All Rights Reserved. The color PINK is a registered trademark of Owens Corning. ©2012 Owens Corning.
NOTE: When properly installed, Owens Corning
™
Hip & Ridge shingle warranty terms will
match with the corresponding roofing shingle. (See specific Owens Corning
™
Hip &
Ridge shingle installation instructions for details.)
† Berkshire
®
Hip & Ridge is required for 15-year Algae Resistance Limited Warranty.
†† Includes TruDefinition
®
Duration,
®
TruDefinition
®
Duration STORM,
™ ‡
TruDefinition
®
Duration
®
Designer Colors Collection, Duration
®
Premium Cool
and Duration
®
Premium shingles.
‡ WeatherGuard
®
HP Hip & Ridge or ProEdge STORM
™
Hip & Ridge is required to complete
UL 2218, Class IV impact-resistant roof system.
**
130 MPH is applicable only with 6-nail application in accordance with installation
instructions.
***
130 MPH is applicable only with 6-nail application and Owens Corning
™
Starter Shingle
products application along eaves and rakes in accordance with installation instructions
.
For more information, call 1
-
800
-
GET
-
PINK
®
or visit our
Web site at www.roofing.owenscorning.com.
©2012 Owens Corning.
PUBLICATION DATE: February 1, 2012
Transferability of This Warranty (Note: Based on Original Installation Date)
You can transfer this warranty one time, anytime during the life of the warranty. For this
warranty to be transferred, the new homeowner must complete and return the attached
Warranty Transfer Card, within sixty (60) days after the date of the real estate transfer to
obtain the benefits of this warranty. Proof of purchase of the Owens Corning
™
shingles
and the installation date must be submitted at the same time. If the transfer takes place
within the Tru PROtection Nonprorated period (see “Limited Warranty Information
Table”), the second owner is entitled to the same coverage as the original owner. If the
transfer occurs after the Tru PROtection Nonprorated period (see “Limited Warranty
Information Table”), the balance of this warranty shall be reduced to a two (2) year
period after the date of ownership change. If there is a manufacturing defect that causes
leaks during this two (2) year period, our payment to the second owner will be based only
on the reasonable cost of replacement shingles reduced by the amount of use the second
owner and the original homeowner have enjoyed from the original installation date
through the date of your claim.
What Is Not Covered
Our warranty does not cover damage to the shingles due to any cause not expressly
covered herein. After our shingles leave our manufacturing facility, they are subjected
to conditions and handling beyond our control that could affect their performance. This
warranty does not cover any problems with nondefective shingles caused by conditions
or handling beyond our control. Some examples of conditions not covered by this
warranty include:
1. Acts of God, such as hail, strong storms (hurricanes) or winds over the maximum
windspeed listed in the chart at the end of this warranty, or ice damming
above the area covered by leak barriers or flashings.
2. Damage to or failure of the shingles as a result of damage to or the failure of the
underlying roofing structure.
3. Foot traffic on your roof or damage caused by object(s) (e.g., tree branches) falling
on your roof.
4. Improper or faulty installation of your shingles—installation must be in accordance
with our written installation instructions and comply with local building codes.
5. Shading, or variations in the color of your shingles, or discoloration caused
by algae, fungi, lichen or cyanobacteria (unless covered under the section
“What About Algae Resistance” above).
6. Inadequate ventilation or roof drainage. Some exceptions may apply. If you have
questions, please contact us at 1-800-ROOFING.
7. Settlement of the structure of your property or buckling or cracking of the
deck over which your shingles are installed.
8. Damage to the shingles caused by alterations made after completion of application,
including structural changes, equipment installation, painting or the application of
cleaning solutions, coatings, or other modifications.
9. Improper storage, handling or other conditions beyond our control.
10. Damages caused by, or the cost to repair or replace, any non-Owens Corning
™
shingles.
11. Improperly designed or installed gutter or downspout systems.
12. Any costs that you incur which are not authorized in advance by Owens Corning.
Replacement Shingle Variations
As a result of our ongoing efforts to improve and enhance our shingle product line, we
must reserve the right to discontinue or modify our shingles, including their colors. We are
not liable to you if you make a warranty claim in the future and any replacement shingles
you receive vary in color either because of normal weathering or changes in our product
line. You should understand that if we replace any of your shingles under this warranty,
we reserve the right to provide you with substitute shingles that are comparable only in
quality and price to your original shingles.
Payment
Under the terms of this Limited Warranty on Roofing Shingles, the manner of payment is at
Owens Corning’s sole discretion and may be issued in the form of either/or a combination
of cash settlement and/or material credit to an existing supplier of Owens Corning
™
Roofing materials. Note: The prorated material cost will be determined by the cost of the
shingles at the original time of purchase.
Claims Process
To make a claim under this warranty, you need to do so within thirty (30) days after
you discover the problem. Just call us at 1-800-ROOFING or visit us at: http://roofing.
owenscorning.com/homeowner/warranty/claimform.aspx. To fully evaluate your claim, we
may ask you to provide, at your expense, pictures of your shingles and/or shingle samples
for us to test. If you have any questions, do not hesitate to call 1-800-ROOFING or visit
our Web site at www.roofing.owenscorning.com.
Limitations
THIS WARRANTY IS EXCLUSIVE AND REPLACES ALL OTHER WARRANTIES,
CONDITIONS, REPRESENTATIONS AND GUARANTEES, WHETHER EXPRESS
OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER BY STATUTE, AT LAW
OR IN EQUITY AND IS LIMITED IN LENGTH TO THE EXPRESS WARRANTY
PROVIDED ABOVE UNLESS A SHORTER PERIOD IS PERMITTED BY LAW.
THIS WRITTEN WARRANTY IS YOUR EXCLUSIVE WARRANTY FROM
OWENS CORNING AND REPRESENTS THE SOLE REMEDY TO ANY OWNER
OF OWENS CORNING
™
SHINGLES. OWENS CORNING MAKES NO OTHER
REPRESENTATIONS, WARRANTIES OR GUARANTEES OF ANY KIND OTHER
THAN THOSE STATED EXPLICITLY HEREIN.
YOUR REMEDY FOR DEFECTIVE SHINGLES IS FULLY DESCRIBED IN THE
PRECEDING SECTION, “HOW LONG ARE YOU COVERED.” YOU ARE
NOT ENTITLED TO ANYTHING MORE THAN WHAT IS DESCRIBED IN THAT
SECTION UNLESS OTHERWISE COVERED BY THE OPTIONAL OWENS
CORNING
™
PREFERRED PROTECTION LIMITED WARRANTY* OR THE
PLATINUM PROMISE
™
LIMITED WARRANTY.* WE ARE NOT RESPONSIBLE
FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR OTHER
DAMAGES OF ANY KIND INCLUDING DAMAGE TO YOUR STRUCTURE OR
TO YOUR STRUCTURE’S CONTENTS WHETHER FOR BREACH OF THIS
WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER CLAIMS DERIVED
IN TORT OR FOR ANY OTHER CAUSE.
Some states do not allow limitations on how long an implied warranty lasts and/
or do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This warranty gives you
specific legal rights and you may also have other rights which vary from state
to state.
* See Preferred Protection and Platinum Promise limited warranties for details,
limitations and requirements. Subject to change without notice.
Limited Warranty Information Table
Berkshire
®
† Lifetime 10 YRS 110/130 MPH
**
15 YRS 15 YRS
Woodmoor
®
Lifetime 10 YRS 110/130 MPH
**
15 YRS 10 YRS
Woodcrest
®
Lifetime 10 YRS 110/130 MPH
**
15 YRS 10 YRS
WeatherGuard
®
HP‡ Lifetime 10 YRS 130 MPH 15 YRS 10 YRS
Duration
®
Series †† Lifetime 10 YRS 130 MPH 15 YRS 10 YRS
Oakridge
®
Lifetime 10 YRS 110/130 MPH
***
15 YRS 10 YRS
Supreme
®
25 YRS 5 YRS 60 MPH 5 YRS 10 YRS
Classic
®
20 YRS 3 YRS 60 MPH 5 YRS 10 YRS
Algae Resistant shingles
Warranty
Length
Tru PROtection
®
Nonprorated
Period
Wind
Warranty
Protection
Wind
Warranty
Length
Algae
Warranty
Length
Tru PROtection
®
Period
Years 1 –10
Prorated Period
Years 11 –40
Prorated Period
Years 41 and Beyond