User Manual

15263 Ver 2.1 DRAFT E PAC Portico 2200/1200 Series Installation Guide

9. Troubleshooting

This section is designed to help you establish if a fault exists within a door controller or not. To do this

efficiently, we recommend the following equipment is available:

• A multi-meter capable of reading volts (0-300V ac, 0-30V dc), amps (0-3A) and ohms.

• A reader on a flying lead that can be plugged into a reader channel, this should also have buttons

emulating a door contact (DC-GND, normally closed) and the Request to Exit switch (RTE-GND

normally open).

• The usual collection of hand-tools, screwdrivers, wire strippers and cutters, etc.

• Replacement fuses.

WARNING

DO NOT REMOVE THE POWER SUPPLY CASE AS THIS WILL EXPOSE YOU TO LETHAL

VOLTAGE AND INVALIDATE ANY WARRANTY.

9.1 Door Controller and Readers

The controller appears to be dead.

Before performing any of the following checks, remove any batteries and disconnect all readers, lock

outputs, serial connections and six wire bus, where fitted.

1. Check the heartbeat LEDs located on the bottom left of the circuit board. If the green LED is flashing,

it indicates that the controller is healthy. If the red LED flashes, this indicates that communications is

occurring.

2. Press the ? key on the keypad. If the door controller is operating correctly, there should be a beep

and the software version should be displayed on the screen. If there is no reaction, check the ribbon

cable between the front panel and the main circuit board is properly connected.

3. Check the ac power supply. This should be between 85V ac and 250V ac.

4. Check the power supply fuse. This is found in a pull-out drawer just below the ac cable socket.

Replace with a 5A, 20mm fast-blow fuse (2A if the 4A PSU is being used).

5. Check the battery output voltage at the battery terminals, this should be 13.8V dc or 27.6V dc

depending on the lock output voltage.

a. Check the power supply outputs. These are indicated on the circuit board next to the 8-pole

connector, CN7.

b. +V and -V (six wire bus supply) 12V dc

c. Blue GND and +5V (logic supply) 5V dc

d. Black GND and +18V (reader supply) 18V dc

e. Black GND and BAT+ (battery supply) 13.8V dc or 27.6V dc

f. Black GND and +12V (lock output supply) 12V dc or 24V dc

If the door controller fails on any of the above checks, the power supply is probably at fault, arrange for a

replacement with your supplier.

If the door controller passes all the above tests, test each reader and lock output in turn, as described in

the next section.

One or more readers or locks fail to operate.

Before carrying out the following tests, disconnect all the readers and lock outputs. Each reader channel

should be tested in turn.