Use and Care Manual

Warranty Information
Lack of proper overhang will void
warranty! Overhang must project a
minimum of 1/2 the height of entry.
Pacific Entries Limited Warranty
Pacific Entries warranties its products against manufacturing
defects in materials or workmanship for a period of one year
from date of shipment from Pacific Entries according to
hanging and maintenance/care requirements subject to
specified exclusions as stated below. Pacific Entries will, at
our option, repair, replace or refund the purchase price of
the product to the original owner.
Handling and Care
Upon receipt of door, carefully inspect product for any
visible defects including warp* PRIOR to installation. Notice
must be given to dealer immediately.
Unfinished doors MUST be finished within 24 hours of
installation and must not be stored prior in damp or direct
sunlight conditions. Interior doors should not be stored
or installed until all sheetrock is painted and dry.
Excluded from Warranty
The following are not considered defects and therefore are
not covered by warranty:
1) Doors not installed with proper overhang that provide
adequate protection from direct sunlight and weather
elements. Overhang must project a minimum of half the
entry height (see diagram above). Example: an entry
overhang 10 feet off the ground would require a
minimum 5 foot overhang.
2) Water damage of any kind is not covered under this
warranty
.
3) Cosmetic defects not reported upon receipt of product.
4)
5)
Damage, misuse or abuse caused by others beyond
control of Pacific Entries
.
.
Storm doors installed in front of Pacific Entries
doors will void warranty
6) *Warp for doors 3’x7’ or smaller not exceeding 1/4” in
the plane of the door itself. Doors larger than 3’x7’ are
covered as such only if properly installed with 3-point
locking hardware.
Exclusions (
continued
)
7) Natural variations in color, finish or texture of door.
8) Failures or defects not covered include broken glass,
hardware not provided by Pacific Entries, improper
installation, lack of maintenance or normal aging.
9) Panel shrinkage. Panels are free-floating and allowed to
move as wood stabilizes according to climate conditions.
10) Lack of maintenance. Doors must be inspected regularly
and refinished if signs of wear or dryness occur. Doors
facing south or southwest will require more attention.
Maintenance
Your Pacific Entries doors are finished with the highest quality
polyurethane oil based products. Over time, according to
how severe the climate or sun exposure, your door will
require some simple, periodic maintenance to keep it looking
great. Regular maintenance is a requirement of this warranty.
Maintenance is required if you see signs of the following:
• The finish becomes dull or chalky
• Color begins to fade
• Changes in finish texture such as scaling or flaking
• Hairlin
e cracks in the top coat
Follow paint manufacturer’s procedures when applying new top
coat or wax polish. If you live in severe climates and/or your
entry receives sunlight from southern or western exposures,
inspections should be done often.
It is important to note that wood continues to be a living entity
constantly adjusting to climate conditions. As your door ages
over time, it may naturally shrink and swell slightly which may
produce small hairline cracks. Proper overhang and
maintenance will help minimize this condition and prolong the
life of your door.
Except as set forth above, Pacific Entries makes no other warranty, expressed or implied, in regards to their product and
shall not be liable for consequential, indirect or incidental damages for any amount in excess of price paid by Pacific Entries
direct customer.