Quick Start Guide

Helpdesk - 39
1. Press the Ctrl+Alt+Del keys simultaneously or right-click on an empty space on the taskbar and select Task
Manager.
2. Select the failing program in the list and click on End Task.
Does this happen with only one application?
If you notice that a specific program does not work correctly, try uninstalling and reinstalling it.
Click on Start > Control Panel > Programs > Programs and Features.
Are there updates available for the erratic application(s)?
If you do not notice improvement after reinstalling your program, please check the software editor's Website for updates.
If the program was originally supplied with your computer, you may check the Packard Bell Support Website on
www.packardbell.com for downloads as well.
Is your computer up-to-date?
Malicious programs such as virus and spyware can infect your computer and cause some of your programs to malfunction.
To fix this problem and avoid it in the future, make sure you run antivirus and anti-spyware regularly and get the latest
updates. For more on keeping your computer up-to-date, please refer to the Updates chapter on page 28.
If your computer cannot display the Windows desktop:
Restart your computer, press the Alt+F10 key upon start-up when the Packard Bell logo appears to start the Recovery
Program.
Miscellaneous Troubleshooting
Keyboard & Mouse
My Keyboard Does Not Work
1. The numeric keypad is disabled
When the Num Lock key is active, the numeric keypad can be used to enter numbers, like the keyboard of a
calculator. When the Num Lock key is not activated, the keypad either functions as a second set of cursor keys
(on "full-sized" keyboards), or they revert to normal letter keys (on certain compact keyboards).
2.Your keyboard is not properly connected (see your Installation Guide).
a. Switch your computer OFF.
b. Disconnect then reconnect the keyboard properly.
c. Switch your computer ON.
3. Your cordless keyboard is not properly connected.
a. Check that the receiver is connected properly (see page 6).
b. If your receiver uses a USB connector, try to connect it to another port.
c. Also check your batteries.
USB keyboard or mouse
PS/2 keyboard or mouse