User Manual

Page 244 Maintaining Your Handheld
Performing a hard reset
With a hard reset, all records stored in your handheld are erased. Never
perform a hard reset unless a soft reset does not solve your problem.
After performing a hard reset, you can transfer the data in Palm™
Desktop software to your handheld by performing a HotSync
operation.
To perform a hard reset:
1. Hold down the power button on the front panel of the handheld.
2. While holding down the power button, use the reset tip tool, or the
tip of an unfolded paper clip (or similar object without a sharp tip),
to gently press and release the reset button.
3. Wait for the Palm Computing
®
Platform logo to appear; then
release the power button.
4. When a message appears on the handheld screen warning that you
are about to erase all the data stored on your handheld, do one of
the following:
Press the upper half of the scroll button on the front panel of the
handheld to complete the hard reset and start Setup.
Press any other button to perform a soft reset.
Besides erasing all records, note these results of a hard reset:
■ The current date and time are retained.
■ Formats Preferences and other settings are restored to their initial
default settings.
■ Preloaded web clipping applications reappear on your handheld.
Other add-on applications, however, are deleted from your
handheld, so you need to re-install them.
■ If you use a proxy server other than the Palm.Net proxy server,
you must re-enter its IP address. See “Wireless preferences” in
Chapter 8 for details.
To restore your data after a hard reset:
Important: Be sure to perform a HotSync operation before you use the
Check & Send command in the iMessenger application.
1. Click the HotSync icon

in the Windows system tray (bottom-
right corner of the taskbar).