User Manual

Appendix B Page 247
Appendix B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical
Support until you have reviewed the following list of frequently asked
questions, and you have also reviewed the following:
■ The README file and HelpNotes located in the folder where you
installed Palm™ Desktop software on your computer (or on your
installation CD)
■ The Palm Desktop online Help
■ The “Palm Support Assistant” knowledgebase, accessible at
http://www.palm.com under the Support section
■ The latest Palm VII™ handheld customer support information on
http://www.palm.net
If you are still having problems, contact Technical Support. For e-mail
addresses and telephone numbers, see the Getting Started guide that
comes with your handheld.
Note: Thousands of third-party add-on applications have been
written for Palm OS
®
handhelds. Unfortunately, we are not
able to support such a large number of third-party
applications. If you are having a problem with a third-party
application, please contact the developer or publisher of that
software.